Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(834 Reviews)
Rating breakdown 834 reviews
5 Stars
576
4 Stars
135
3 Stars
47
2 Stars
27
1 Star
49
73%of customers recommend this product.
(
102 out of
140)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
5
The Best TV!
on February 21, 2025
Posted by: Gojira_25
from Good Hope, Ga
I love my Frame. Great picture. Very easy setup and mouth g was a little tricky only because I was used to the old mount. However I really love the way this turned out. The screen has no glare which is great. I have an older Frame and I wish that had no glare and the updated software would be great. I love the new software on the new frame and using all the features that comes with. The art work is awesome looks better than ever. It was easy to add my own pictures as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wonderful…. Until the recent update
on September 21, 2025
Posted by: tracyinfl
[This review was collected as part of a promotion.] I love the tv, it is beautiful and the art store is amazing. HOWEVER, a recent software updates FORCES us onto the Samsung tv network, which autoplays, every time sit down to watch a show. It is extremely irritating. Shame on you Samsung…. As an option wonderful, forced with no choice, ridiculous.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful but wish it was customizable
on October 14, 2025
Posted by: Parenthood
[This review was collected as part of a promotion.] I love the look of this tv and frame. It’s beautiful and really looks like a piece of art. I have a huge complaint with the Samsung Home Screen. It is not customizable and has so many show suggestions and advertisements that I wish I could remove. There have been some very “adult” suggestions that my kids have seen just by turning the tv on. This is a huge deterrent to this tv and I probably would not have purchased it if I had known that I could not do anything about it.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 15, 2025
Parenthood,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better assist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better assist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
The Frame 55 inch
on March 2, 2026
Posted by: MR J
[This review was collected as part of a promotion.] Awesome television, best purchased I have ever made. Will get another one in the near future
Written by a customer while visiting Samsung US
Customer Rating
5
Easy peasy lemon squeezy
on March 24, 2026
Posted by: Tdub
[This review was collected as part of a promotion.] Great pic, easy setup. Menu easy to use. Sound needs a bit of work
Written by a customer while visiting Samsung US
Customer Rating
5
Love My Frame
on October 14, 2024
Posted by: Theframe
[This review was collected as part of a promotion.] Love the quality of the picture and the options to have art on display when the TV is not playing programming. Currently not on the wall, but it is never the less a 75inch beauty sitting on a TV console. Super happy with my purchase at a very good price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Defective
on February 21, 2025
Posted by: Monet
I bought this in December and have been unable to watch anything straight through. Keep loosing connectivity. Have had repairmen out twice and factory reset remotely once. Still not working. I hope it will be replaced.
Response from Samsung USBy Samsung Specialist, February 21, 2025
Monet,
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, poor sound
on February 24, 2025
Posted by: KDubbs
from Cincinnati
We really like the look of this TV and the picture quality is great. The sound quality is sometimes poor, which is why I gave it 3 stars. Sometimes it gets really loud without touching the remote. It can be pretty distracting.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, February 25, 2025
KDubbs,
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US