Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
535
4 Stars
125
3 Stars
45
2 Stars
24
1 Star
43
70%of customers recommend this product.
(
73 out of
105)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
4
Wonderful…. Until the recent update
on September 21, 2025
Posted by: tracyinfl
[This review was collected as part of a promotion.] I love the tv, it is beautiful and the art store is amazing. HOWEVER, a recent software updates FORCES us onto the Samsung tv network, which autoplays, every time sit down to watch a show. It is extremely irritating. Shame on you Samsung…. As an option wonderful, forced with no choice, ridiculous.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful but wish it was customizable
on October 14, 2025
Posted by: Parenthood
[This review was collected as part of a promotion.] I love the look of this tv and frame. It’s beautiful and really looks like a piece of art. I have a huge complaint with the Samsung Home Screen. It is not customizable and has so many show suggestions and advertisements that I wish I could remove. There have been some very “adult” suggestions that my kids have seen just by turning the tv on. This is a huge deterrent to this tv and I probably would not have purchased it if I had known that I could not do anything about it.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 15, 2025
Parenthood,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better assist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better assist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy
on December 28, 2025
Posted by: Tank
from New york
After using for 6 months the TV screen went crazy
While watching a game the screen went nuts and lines came across the screen and it is permanent
While watching a game the screen went nuts and lines came across the screen and it is permanent
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, December 29, 2025
Hi,
Thank you for bringing your concerns to our attention. We encourage you to reach out to us again so we can take a closer look, further diagnose the issue, and provide additional support.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. We encourage you to reach out to us again so we can take a closer look, further diagnose the issue, and provide additional support.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Love My Frame
on October 14, 2024
Posted by: Theframe
[This review was collected as part of a promotion.] Love the quality of the picture and the options to have art on display when the TV is not playing programming. Currently not on the wall, but it is never the less a 75inch beauty sitting on a TV console. Super happy with my purchase at a very good price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Defective
on February 21, 2025
Posted by: Monet
I bought this in December and have been unable to watch anything straight through. Keep loosing connectivity. Have had repairmen out twice and factory reset remotely once. Still not working. I hope it will be replaced.
Response from Samsung USBy Samsung Specialist, February 21, 2025
Monet,
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, poor sound
on February 24, 2025
Posted by: KDubbs
from Cincinnati
We really like the look of this TV and the picture quality is great. The sound quality is sometimes poor, which is why I gave it 3 stars. Sometimes it gets really loud without touching the remote. It can be pretty distracting.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, February 25, 2025
KDubbs,
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Screen A+, User Interface F, Remote Control F
on July 6, 2025
Posted by: WHYISTHISSOHARD
[This review was collected as part of a promotion.] The screen is beautiful. Set-up is hard and not intuitive. Trying to add pictures is hard. Navigating from art to TV is hard. The remote is tiny, making it hard to use. More or less the opposite of using a TV with a ROKU. Roku = EASY, Samsung = HARD.
Value
3
Response from Samsung USBy Samsung Specialist, July 7, 2025
Hi,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Massive piece of junk
on August 13, 2025
Posted by: SamsungFrameBlows
This product is a laughable piece of junk. One of the worst products of any kind that I’ve ever purchased and easily the worst TV - and that includes super cheap value brands like Dynex, Insignia, TCL, etc.
This overpriced garbage didn’t work as advertised from day 1. UI is terrible. “Art mode” is always maxed out in brightness, no matter how many times we adjusted it, so nobody will be fooled into thinking this is anything other than a terrible TV. Constantly glitches or because unresponsive to remote inputs. Eventually we had to just hook up an external Roku but even that became useless when the volume stopped working on the remote. Samsung support is completely useless - their first suggestion is to download an update on your PC and then install it via thumb drive…ridiculous in 2025. Regardless, it didn’t work. Then with regards to the volume button, their support recommended that I “try pushing the volume button up to increase the volume.” Can’t wait to take a sledgehammer to this thing once my new TV arrives.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, August 13, 2025
Hello,
It’s unfortunate to hear you’re experiencing issues with your Frame TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
It’s unfortunate to hear you’re experiencing issues with your Frame TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US