Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
535
4 Stars
125
3 Stars
45
2 Stars
24
1 Star
43
70%of customers recommend this product.
(
73 out of
105)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
5
This TV is a SHOWSTOPPER. Period.
on July 30, 2025
Posted by: EVOOPRINCESS
[This review was collected as part of a promotion.] We bought The Frame last year, and let me tell you — it has completely transformed our living space. We wanted a television that didn’t look like a television, and what we got was nothing short of magic. This is not just a TV. This is art. Elegance. Genius. A conversation piece that stuns every single guest who walks through our door.
EVERY. SINGLE. PERSON.
They stop. They stare.
They ask, “Where did you get that painting?”
And when we click it on — jaws hit the floor. Watching someone realize it's a TV is pure joy.
They stop. They stare.
They ask, “Where did you get that painting?”
And when we click it on — jaws hit the floor. Watching someone realize it's a TV is pure joy.
We subscribed to the Art Store membership and now we change the artwork with our moods, the seasons, or just for fun — from Van Gogh to modern abstract. It's like having a personal gallery at our fingertips.
The picture clarity? UNREAL.
Watching live sports feels like you’re right there on the field. Every pixel, every color — razor sharp and breathtaking. Whether we're streaming the latest series or watching the game, the experience is seamless, cinematic, and ridiculously good.
Watching live sports feels like you’re right there on the field. Every pixel, every color — razor sharp and breathtaking. Whether we're streaming the latest series or watching the game, the experience is seamless, cinematic, and ridiculously good.
Samsung absolutely nailed it.
This isn’t just tech. This is design-forward brilliance.
I’m OBSESSED. I would put one in every single room if I could.
This isn’t just tech. This is design-forward brilliance.
I’m OBSESSED. I would put one in every single room if I could.
Thank you, Samsung, for redefining what a TV can be. You didn’t just make a television. You made a masterpiece.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The remote box is not worth it
on July 30, 2025
Posted by: Jmcculla
[This review was collected as part of a promotion.] I had the frame TV for about a year had a lot of issues with it. That always required it to be restarted. The problem is in order to restart it. You have to remove it from the wall because the control box is behind the wall.
I’ve since bought a different brand of frame TV and the box that needs to be built into the wall is not required for this brand same picture same quality easier to install.
I’ve since bought a different brand of frame TV and the box that needs to be built into the wall is not required for this brand same picture same quality easier to install.
Value
3
Response from Samsung USBy Samsung Specialist, July 30, 2025
Jmcculla,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Love no cords
on August 19, 2025
Posted by: Dogmom1
[This review was collected as part of a promotion.] I love the fact there is no visible cords. Hate the fact that to get art you have to subscribe as personal photos just don’t look as good. Also to get a nice frame for it is extremely expensive especially after one has already paid premium price for the tv. I bought the tv as a gift to family member. In hindsight I would purchase a nice tv and have it professionally installed to hide the cords and save a bundle of money.
Value
3
Response from Samsung USBy Samsung Specialist, August 19, 2025
Dogmom1,
Thanks for taking a moment to review Samsung’s Frame TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thanks for taking a moment to review Samsung’s Frame TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect size for small room
on August 20, 2025
Posted by: Sandeep
[This review was collected as part of a promotion.] Love the frame design which hangs just like a frame on the wall. Good sound. Love the remote which charges by solar. Only downside is the the UI in the TV should be similar to the Frame 65" TV but instead it's different and not very user friendly on the smaller size frame TV.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Didn't Work After Purchase
on August 22, 2025
Posted by: izzidigitz
[This review was collected as part of a promotion.] The TV went out after a few weeks of use. Had to have an actual repairman come to my house and fix it. We were without a TV for a few weeks. This was my very first Samsung product ever. Going back to Sony.
Value
3
Response from Samsung USBy Samsung Specialist, August 22, 2025
Hi,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
This TV is Amazing!
on August 22, 2025
Posted by: NikkiPilaf
[This review was collected as part of a promotion.] This 4k TV is vibrant in color quality , has a voice amplifier that just so happens to sense surrounding, amazing sound, and it looks like a piece of art when not in use . Duality and functuality count me in !!!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is very sleek, has amazing picture quality
on August 23, 2025
Posted by: Ayyyjayyy
[This review was collected as part of a promotion.] I love this TV, it lives up to its name as the Frame, there have been several occasions that it has fooled me thinking there was a photo hanging up just for it to transition to another image & snap me into reality that this is a TV. Technology has come a log way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
TV doesn't work.
on August 28, 2025
Posted by: Thumpsdown
[This review was collected as part of a promotion.] after 60 days of owning this tv unfortunately it does not turn on
Value
1
Response from Samsung USBy Samsung Specialist, August 29, 2025
Thumpsdown,
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US