Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(834 Reviews)
Rating breakdown 834 reviews
5 Stars
576
4 Stars
135
3 Stars
47
2 Stars
27
1 Star
49
73%of customers recommend this product.
(
102 out of
140)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
5
Adds to the decor of room
on July 5, 2025
Posted by: Mobius59
[This review was collected as part of a promotion.] The TV is slick and thin. The separate control box requires having a built in cubby behind the TV for a truly clean look.
The art options are the real revelations. Having the art adds to the room instead of a blank spot on the wall. Moreover I am exposed to various artists begin to understand what my preferences. Also exposed to art that I would not have otherwise. The recreations are stunning in texture.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wonderful TV
on July 5, 2025
Posted by: Adkfox
[This review was collected as part of a promotion.] I would rate this television 5 stars, and be completely satisfied were it not for two minor programming issues. Both of these have to do with the “home” screen.
I wonder why the first time I push for the “home” screen I always get the art choice Home Screen. And then need to toggle over to the sidebar menu to get the actual Home Screen for TV viewing.
My only other issue is that the art I chose does not always seem to “stick”, and I see different art the next time I turn the TV on.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV for me!
on July 5, 2025
Posted by: mikeymikey
[This review was collected as part of a promotion.] I love the slim design of the Frame TV. I didn’t want our TV to be the main focus of our living room so I love that the wood-look frame and matte screen gives it a less “techy” appearance. While I don’t think this tv is fooling anyone into thinking it’s really framed art, I do love switching out the artwork based on the season or upcoming holidays, my kids love it as well.
It was a bit tricky to install, deciding on where we wanted the power unit (whether in the wall or in a cabinet) was difficult. We tried for the wall but it my older house the studs were a mess and the unit gets very hot so the thermostat on the other side of the wall was thinking our house was 90 degrees! We ended up putting it in a cabinet. Over all I’m very happy with my purchase! I would love to replace all my tvs with frames!
It was a bit tricky to install, deciding on where we wanted the power unit (whether in the wall or in a cabinet) was difficult. We tried for the wall but it my older house the studs were a mess and the unit gets very hot so the thermostat on the other side of the wall was thinking our house was 90 degrees! We ended up putting it in a cabinet. Over all I’m very happy with my purchase! I would love to replace all my tvs with frames!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Frame TV Review
on July 5, 2025
Posted by: JPGFarm
[This review was collected as part of a promotion.] We love our Frame TV since used a custom frame to match the decor and character of our 247 year-old stone farmhouse. The Frame TV is above the wooden mantle of our stone fireplace. Any other modern style TV would look out of place. This TV works perfectly with our antiques and portraits in our living room. The high tech functionality and convenience features of the TV are an added plus when we want to turn our artwork into entertainment mode. Overall, we are very pleased with our wonderful Samsung TV!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV Ever!
on July 5, 2025
Posted by: Radar220
[This review was collected as part of a promotion.] The Frame is thinnest tv with the best clarity in picture than any other tv we have owned. Also better than any other tv we saw on display! The Frame although expensive, it is worth the price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Everything depends on use case. Software SUCKS!
on July 5, 2025
Posted by: TwistedOaks
[This review was collected as part of a promotion.] Samsung really doesn't understand it's customers in the TV market. Their software has been abysmal on TV's for the last 15 years at least. The Frame is no exception. The "art" interface feels clunky and unintuitive, making it a hassle to navigate artwork options. It also lacks integration with typical photo platforms, restricting customization. Instead, it pushes Samsung’s subscription-based Art Store, which frustrates to no end. Even using the "home button" on the remote doesn't always get you where you need to be. When used as a TV, it shines, but NOT with the built in apps which are rarely updated, and often don't work or don't provide full resolution.
Value
3
Response from Samsung USBy Samsung Specialist, July 7, 2025
TwistedOaks,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Love the tv.
on July 5, 2025
Posted by: Myfavoritetv
[This review was collected as part of a promotion.] Love the picture and size and backgrounds best tv I ever had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad TV every
on July 6, 2025
Posted by: Buyanewtv
[This review was collected as part of a promotion.] Since I am not since I have received this TV, it has not worked. It goes on and off by itself. I am now trying to work with the people to fix it but taking so long. I got it in April and now it is July.
Value
1
Response from Samsung USBy Samsung Specialist, July 7, 2025
Hi,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US