Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
1
This television died suddenly first two weeks…
on January 3, 2025
Posted by: Disappointed Customer
Samsung 77 “ class OLED S90D television died within two weeks of purchase
Took it out of the box as a Christmas present for my family and it worked great -
One day - just watching TV and the screen turned black as if someone shut it off.
No power at all to the television - brand new- less than a month owning and using it and it was completely and suddenly dead.
Called the store of purchase and was told these televisions are prone to having a fuse break and the screens do in fact just black out and the TV dies unpredictably.
The store is sending me another exact television to replace the one that died suddenly but
I do not want it - I am forced to take the replacement and see how long that one will last.
Horribly disappointed. Have been a Samsung customer for many years and owned a previous Samsung TV that lasted over 10 years. I do not know what they are producing now- but the quality is below standards.
Took it out of the box as a Christmas present for my family and it worked great -
One day - just watching TV and the screen turned black as if someone shut it off.
No power at all to the television - brand new- less than a month owning and using it and it was completely and suddenly dead.
Called the store of purchase and was told these televisions are prone to having a fuse break and the screens do in fact just black out and the TV dies unpredictably.
The store is sending me another exact television to replace the one that died suddenly but
I do not want it - I am forced to take the replacement and see how long that one will last.
Horribly disappointed. Have been a Samsung customer for many years and owned a previous Samsung TV that lasted over 10 years. I do not know what they are producing now- but the quality is below standards.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Specialist, January 6, 2025
Hi there,
We appreciate you sharing the issues you’ve initially experienced with Samsung’s S90D TV. Thank you for your patience in having to deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing the issues you’ve initially experienced with Samsung’s S90D TV. Thank you for your patience in having to deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture, Great TV
on January 20, 2025
Posted by: Craig
Bought this to replace a Samsung LED (maybe a 2014 year model). The picture on this is fantastic and the sound is really solid for a flat screen. I like the software and how it puts my local OTA channels right in the guide. Setup was fairly straightforward and easy; but hanging was a bit harder than my older model. This thing is light and seems very delicate when picking it up to hang, we were a bit nervous like it could break in half - probably wouldn't, but it just seems like it could. We are very pleased we went with this TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on January 28, 2025
Posted by: Candoitoo
from Hernando, Fl
Great picture, bright with no reflections. And the sound is excellent even without a sound bar.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Get yours soon!!
on January 31, 2025
Posted by: Rick
from Yuma, AZ
I bought this tv about three weeks ago and could not be happier. It lives up to all the hype published in all the reviews I read before purchasing. This smart tv has great features that are easily maneuvered with a very small remote. It recognized my Bose 700 sound bar and it connected with ease. Would HIGHLY recommend this smart tv for your next purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded expectations
on February 1, 2025
Posted by: Educated buyer
I’ve had this TV for two weeks now and have had the chance to evaluate it under many different viewing conditions, including a very bright room and a high viewing angle. It hasn’t disappointed. I no longer have to angle my TV to avoid reflection from my window and to get an undistorted picture from my one chair that sits at a sharp viewing angle. The picture is beautifully bright and sharp and the colors are vibrant. I picked this TV based on multiple reviews, all of which highly recommended it. I agree, I don’t think there’s a better TV available for the money.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture!
on February 1, 2025
Posted by: Mr P
We love the TV. Perfect size for our space and the picture is amazing. The only complaint is the remote is too small and hard to read.
Written by a customer while visiting Samsung US
Customer Rating
1
To hard to operate.
on February 5, 2025
Posted by: Used to love Samsung
from Riverside, California
I bought this 3 months ago and regret it. I am at the point I don't even want to watch tv any more. I am a 76 year old and can't even work the channel changing. In all fairness the picture quality is great. They need to put numbers on the remote control to get to the station you want.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
3
Response from Samsung USBy Samsung Specialist, February 5, 2025
Hi there,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the S90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the S90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
honor your warranty
on February 5, 2025
Posted by: burd
this product came with a flaw in the screen and refused to fix even under warranty
Response from Samsung USBy Samsung Specialist, February 5, 2025
Hi there,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US