Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
1
TV won't turn on after less than a month
on December 26, 2024
Posted by: Mark S
I bought this TV about a month ago, the screen quality is lovely but after less than a month of occasional watching, we heard a pop sound and now the TV won't turn on at all. There was no power surge, the outlets are fine, all other devices are fine, previous TV was fine for years. So yeah this looks nice but it's so brittle that I wouldn't recommend it especially at the premium price it commands
To make matters worse as soon as I tried to make a support request to get it repaired, the site was "of course" closed for regular scheduled maintenance
No, I would not recommend this to a friend.
Value
1
Response from Samsung USBy Samsung Specialist, December 26, 2024
Mark S,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Faulty TV do not buy
on April 8, 2025
Posted by: Samm
Faulty TV - Power Unit failed after ok me month . Do not buy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, April 8, 2025
Samm,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible tv
on May 5, 2025
Posted by: No more samsung
from Alabama
Six days after purchase it would not power up. Power board took a dive. Many many others have the same problem. Look it up. Can’t believe they haven’t recalled this thing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, May 6, 2025
Hi,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Panel had to be replaced after 3months
on May 13, 2025
Posted by: AJCudd
[This review was collected as part of a promotion.] Panel had to be replaced after 3months(I just replaced another Samsung with a bad panel after 3 years). It doesnt do 1080 very well. Cant find the hidden mic button and no instructions online anywhere for this tv. All the manuals and instruction are vagure and for multiple models of tv.
Value
1
Response from Samsung USBy Samsung Specialist, May 13, 2025
AJCudd,
Thank you for sharing your experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Power Supply Issues - 77" S90D
on June 13, 2025
Posted by: Bingo13
[This review was collected as part of a promotion.] After living through a nightmare of power supply issues with my 77" S95D and having it refunded, we are starting the process all over again with the 77" S90D that we purchased for the living room.
The PSU has failed for a second time since receiving the TV at the end of November in 2024. This is a widespread issue it turns out and especially on the 77" TVs it seems. And it takes up to a week to get a service call scheduled (with the Care+) so it is very inconvenient going without a TV in the family room.
I can't recommend the TV based on my experiences and those of others. The picture quality is fantastic as is the gaming experience on the TV. It's just unfortunate that you can't count on the TV being available due to quality issues with the PSU.
Value
1
Response from Samsung USBy Samsung Specialist, June 13, 2025
Bingo13,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Quit working after 9 months
on June 20, 2025
Posted by: Broken
[This review was collected as part of a promotion.] Quit working after 9 months. Under warranty and getting a refund
Value
1
Response from Samsung USBy Samsung Specialist, June 20, 2025
Hi Broken,
We appreciate you taking the time to share your experience with Samsung Support. Feedback like yours plays a vital role in helping us improve, and it will be shared with our internal teams as we continue working to enhance the customer experience.
If you ever have questions or need help with your S90D TV, please don't hesitate to contact us at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also connect with us via LiveChat through the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate you taking the time to share your experience with Samsung Support. Feedback like yours plays a vital role in helping us improve, and it will be shared with our internal teams as we continue working to enhance the customer experience.
If you ever have questions or need help with your S90D TV, please don't hesitate to contact us at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also connect with us via LiveChat through the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
DOA right out of the box... returning
on August 26, 2025
Posted by: Rich
from Ohio
DOA right out of the box, read ALOT of reviews about bad power board, not having a nightmare, cancelled tech coming out and will return, do not worry about another powerboard going bad later. Sounds like they have problems constantly. Will return and go with LG OLED, to bad.. all my other TVs are samsung and thats all I been telling people to buy as it always been an excellent brand. I wanted an OLED tv for years, get one and its DOA right from the box. I am very disappointed and frustrated, why have a TV worked on a few days after bringing it home???
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 28, 2025
Rich,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Pro
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on February 26, 2025
Posted by: Mike
would not buy this again. continuous problems. had a new circuit board installed, didn't solve the problem. Their advice: unplug and restart. Did that twice yesterday
Response from Samsung USBy Samsung Specialist, February 26, 2025
Mike,
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
At your earliest convenience, please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
At your earliest convenience, please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US