Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
5
Best TV ever.
on March 6, 2025
Posted by: John
This TV exceeds my expectations. The picture is crisp and the colors are vibrant.
Written by a customer while visiting Samsung US
Customer Rating
2
Have the TV for two months and the Power blew
on May 14, 2025
Posted by: John C
from Long Island New York
Had the TV for three months and the power blew on it already went to the store to see if I could return it and the salesman told me they have big problems with this model TV that they went through three TVs that were in the showroom because they kept on having a problem with it Try to contact Samsung all as they want to do is just replace the circuit board in the back, which is crazy because something is going to happen very soon again definitely don’t recommend this particular model TV
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, May 15, 2025
John C,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
What a nice TV!
on May 21, 2025
Posted by: Bluemartini07
[This review was collected as part of a promotion.] I currently use this for gaming, tv, movies, and music. Some of the settings were tricky at first for getting the gaming setup by now they are great. As for the AI this sometimes causes more issues than helping such as the music continually gets louder and thn drops back down if you are walking around or if it senses movements. I turned it off and everything works now. It's super thin and the mounting is a little different since it is at the bottom of the tv. Overall it's amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Movie theater at home
on May 21, 2025
Posted by: Shoptolove
[This review was collected as part of a promotion.] Just got the Samsung S90D 77" OLED and I’m in love. This screen is a straight-up masterpiece. The colors? Unreal. Blacks are pitch black, and HDR content pops like fireworks. Watching “Dune” felt like I was on Arrakis—crisp desert detail, no motion blur, just buttery smooth visuals. Gaming? 4K at 120Hz with VRR is chef’s kiss. My PS5 has never looked better. The design is sleek and super thin—makes my wall look like a sci-fi command center. Tizen OS is snappy, and the remote is minimal but smart. Downsides? It’s pricey (duh) and Tizen still has some quirks compared to other smart TV platforms. But overall, if you're after premium OLED vibes without jumping to absurd price tiers, this is the one. Whether it's late-night movies, gaming marathons, or just showing off to friends, the S90D delivers every single time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Purchase
on May 30, 2025
Posted by: Verified
[This review was collected as part of a promotion.] I’ve purchased multiple Samsung tv’s over the years and never had an issue. This time around I decided to splurge and purchase the OLED S90D tv. What a waste of money. The picture is overall good but every so often the sound will be muffled through the tv speakers and I have to do a hard reset on the tv every time this occurs. Very inconvenient especially at this price point. And not only does this happen to my 77 inch but also both of my 55’s of the same model. Very disappointed.
Value
1
Response from Samsung USBy Samsung Specialist, June 2, 2025
Hi,
Thank you for purchasing Samsung's S90D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- or S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Thank you for purchasing Samsung's S90D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- or S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Will not turn on after only 21 days of use.
on June 2, 2025
Posted by: Chris
from Washington State
Do better Samsung!!! We have had this TV installed for exactly 21 days and it will not power on. I am so frustrated. Yes it is under warranty, yes a repair will be done but this is under a month in use and it will not turn on. We have a older model a 55" and have never had a problem with it. I am just sorry I bought it at all. I can see what the next 5 years are going to be like
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, June 3, 2025
Chris,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Black Screen after 5 minutes
on August 2, 2025
Posted by: MIchael
from Maryland
Have it for 3 days now. Great picture…when it works. On the 2nd day it periodically went to a black screen with the sound still playing. Turn off then on - it would come back to life. Now on the 3rd day the screen goes black in less than 5 minutes…. Unplug, hard resets, etc. etc. - no luck. Based upon the reviews and Samsung community groups - it is a systemic problem with this TV
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
3
Response from Samsung USBy Samsung Brand Ambassador, August 4, 2025
MIchael,
Thank you for sharing your experience with intermittent black screens. This could be prompted by several potential scenarios such as a connection issue, the most common problem, or an issue with an externally connected device and/or its settings.
Please give us the opportunity to assist you by calling us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
Thank you for sharing your experience with intermittent black screens. This could be prompted by several potential scenarios such as a connection issue, the most common problem, or an issue with an externally connected device and/or its settings.
Please give us the opportunity to assist you by calling us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
S90 waste of money.
on September 6, 2025
Posted by: Danny
from New Jersey
TV Has died after 8 months of light use. I assume it's something to do with the power board like the other comments are saying. It was great while it lasted. I scheduled service for it 9/6 EDIT THEY DONT SERVICE THE TVS ON THE WEEKENDS. Let's see how long this takes and then how long it'll last. This tv seems to be a lemon since everyone is on here complaining about the same power issue. I WOULD NOT RECOMMEND THIS TV TO ANYONE.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 3, 2025
Danny, It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro
Written by a customer while visiting Samsung US