Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
1
77'' class oled s90d is unreliable and way overpri
on February 5, 2025
Posted by: Sad I bought
I bought this tv two months ago and rarely use it. It suddenly stopped working with no power. It is taking Samsung over one week to come assess the problem. This TV is junk. DON"T BUY IT
Response from Samsung USBy Samsung Specialist, February 6, 2025
Hello,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly happy but have one issue
on February 21, 2025
Posted by: Richard
I bought this TV to both upgrade to the Smart TV technology and have a bigger and better screen in our main living area. That was accomplished in part. I love the TV but am confused that I can’t seem to add non-Samsung outside apps like I can with my other Samsung TV’s. I can only choose from those that are listed. I can’t find an answer to this issue. So, I still am using my Apple TV device to access sites like Angel studios. Otherwise, I am very happy with my purchase.
Written by a customer while visiting Samsung US
Customer Rating
1
TV bricked in 19 days, only had 15 to return.
on February 25, 2025
Posted by: Azers
The TV died 19 days after receiving it. Power light not on, remote doesn''t work, Alexa says it's offline, smarter things app says it's offline. Worked fine last night. Tested multiple outlets. The replacement warrant only covers the first 15 days of ownership. Extremely annoyed I spent 2500+ on this and a soundbar and it didn't even last a month.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, February 26, 2025
Azers,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on February 26, 2025
Posted by: Coach15d
from Not necessary
I bought my oled smart tv on recommendation of Samsung product. It has been a problem with turning it on. It does not turn on immediately. Then when it does go on a message the the optimizer note comes on every time. If you don’t close the program you have to wait 10 minutes until it does it thing.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, February 27, 2025
Coach15d,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your S90D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your S90D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
wish I could return it
on March 5, 2025
Posted by: LPSm
wish I had my old tv back - sound jumps all over the place - turns itself off and on
Response from Samsung USBy Samsung Specialist, March 5, 2025
LPSm,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Tough to navigate
on March 5, 2025
Posted by: Aldon
TV is great, but I am 83 years old, and I need a grand daughter to tell me how to use it! It seems our old minds don’t have the ability to navigate the intricacies of adding apps for whatever reason takes many steps and watching you tube videos to get your new Samsung to where my old Sony already was.
Written by a customer while visiting Samsung US
Customer Rating
1
Great TV when it works
on March 5, 2025
Posted by: Brendon923
from Los Angeles, CA
TV died twice within 3 months. Can't get anyone on the phone to help with the 2nd repair. Have to keep waiting 2 business days.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, March 6, 2025
Brendon923,
We appreciate you sharing your experience. Please contact Samsung Support again for further troubleshooting assistance or for setting up a warranty service appointment.
At your earliest convenience, please reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience. Please contact Samsung Support again for further troubleshooting assistance or for setting up a warranty service appointment.
At your earliest convenience, please reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Too much engineering ...not enough practical
on March 6, 2025
Posted by: Viewer
We purchased this Samsung when our 15 year old Samsung gave out. The picture quality is excellent BUT the TV remote control is POOR. It is very small, very poorly marked, and hard to operate with large or arthritic fingers.
Response from Samsung USBy Samsung Specialist, March 6, 2025
Viewer,
Thanks for sharing your thoughts on the SolarCell Remote - we'll be sure to pass this along to our design teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thanks for sharing your thoughts on the SolarCell Remote - we'll be sure to pass this along to our design teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US