Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
1
Pretty solid for few weeks.
on January 14, 2025
Posted by: Anonymous
Tv died after 1 month. Shut off and popped a breaker. Smelled like burnt electronics. Filed a service request 2 days ago and haven't heard anything. Reached out to samsung and was told to wait for a service rep to contact me. Might take a week they said.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, January 14, 2025
Hi there,
We apologize for the power issues you've encountered with your S90D TV. Thank you for your patience as we collaborate with our service team to schedule an appointment.
In the meantime, if you would like to contact us directly, please have your ticket number ready and call 1-800-SAMSUNG, available from 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
We apologize for the power issues you've encountered with your S90D TV. Thank you for your patience as we collaborate with our service team to schedule an appointment.
In the meantime, if you would like to contact us directly, please have your ticket number ready and call 1-800-SAMSUNG, available from 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
WOW, a real beauty!
on January 22, 2025
Posted by: DJ2025
from Cheshire, CT
I bought the s90d oled 65 around Thanksgiving and we are extremely impressed. The picture quality is stunning, the images are life-like and the colors are vivid and vibrant and make us smile in amazement.We stream 4 k content online and watch nature documentaries wirh blu-ray and we are mesmerized at this tv'sperformance as well as smooth motion when watching sports and other content. SAMSUNG has produced a real beauty and we couldn't be happier. Thank You and Happy New Year!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
TV will not power on.
on February 5, 2025
Posted by: Anonymous
from Hempstead, NY
I brought this TV a month ago December 5. It stopped working a January 27.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, February 6, 2025
irvcooke,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Will no longer turn on.
on February 5, 2025
Posted by: SamCC
I bought this item on January 13, 2025. It lasted 14 days! It will no longer turn on. I am returning it asap.
Response from Samsung USBy Samsung Specialist, February 5, 2025
Hi,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Decline in Quality
on February 20, 2025
Posted by: John G
I’ve always had good luck with Samsung TVs, but I bought a 77 inch S90D and have had nothing but problems. It took a month to deliver it and then it stopped working completely within a month of that. It another month to send a team to look at it to confirm it was dead and then another three weeks to have a replacement sent. When it came, it had two cracks in the screen and the team had to return it. We bought The TV in November and we’re still waiting for a replacement. Beyond this, the remote control is ridiculously small and does not have the same functionality. I’m not sure what Samsung has done, but the quality is not the same.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, February 20, 2025
John G,
We appreciate you sharing your experience with Samsung's S90D TV. Thank you for your patience while awaiting your new unit to be delivered.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate you sharing your experience with Samsung's S90D TV. Thank you for your patience while awaiting your new unit to be delivered.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
WILL NOT TURN ON
on February 25, 2025
Posted by: Xavier
My tv will not turn on after having it since November.
Response from Samsung USBy Samsung Specialist, February 26, 2025
Xavier,
I'm sorry to hear about your experience with Samsung’s S90D TV. Samsung is dedicated to delivering high-quality products and the best possible viewing experience. This TV is covered by a 1-year limited manufacturer’s warranty, which includes authorized repair for manufacturer defects if purchased brand-new from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I'm sorry to hear about your experience with Samsung’s S90D TV. Samsung is dedicated to delivering high-quality products and the best possible viewing experience. This TV is covered by a 1-year limited manufacturer’s warranty, which includes authorized repair for manufacturer defects if purchased brand-new from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
This TV should be free. It is a billboard.
on March 5, 2025
Posted by: Bad TV experience
This TV should be free. It is a billboard with not options for the "owner" to customized the main screen and easily able to reduce or eliminate the apps.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, March 5, 2025
Hi there,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the S90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the S90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
The power boards in this model do not stay working
on April 19, 2025
Posted by: Notafan
[This review was collected as part of a promotion.] This model has a known power board issue. The one in our TV has been replaced twice now in less than 8 months. What's sad is I had such high hopes, the viewing size, clarity are great. It also works well paired with my Samsung Q series sound system.
At this point I would not recommend this Samsung TV to anyone!
Value
1
Response from Samsung USBy Samsung Specialist, April 21, 2025
Notafan,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US