Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
5
1 Year + Review
on April 1, 2025
Posted by: TV Patrol
77" S90D was a Valentine's Day gift in 2024. I am writing this review on April 1 2025.
Overall, the TV is excellent. We also have a recent model 77" Sony OLED. It's a very good set, and beats the Samsung in sound (without a soundbar), but the picture on the Samsung QD-OLED is so much brighter that it immediately became the living room TV, and the Sony went upstairs to the playroom.
We were afraid to play games on the Sony, but we regularly play PS5 Games on the Samsung with no issue. The picture looks amazing and there is little to no lag time.
The remote control is excellent, and being Solar we save on batteries.
The only drawback is the fact that Samsung now makes you sign in to use the smart TV functions- even minimal functions, such as accessing apps (Netflix, Prime, Youtube, etc.). I absolutely hate this. Why do I have to sign in to watch a TV I own? Sony does not make you do this. I can access the apps from the remote control and no sign-in is needed. Samsung, if you are reading this, in a day and age where privacy is in question, and many people are concerned with everything from personal info being sold to being a target for whatever political side you watch, why are you forcing this?
Written by a customer while visiting Samsung US
Customer Rating
1
Died after 3 months
on April 20, 2025
Posted by: Johnboy1
[This review was collected as part of a promotion.] Won’t power on after 3 months. Just went dead. A lot of other people are having same problem. Regret buying it
Value
1
Response from Samsung USBy Samsung Specialist, April 21, 2025
Johnboy1,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Recommend. Power Supply failure at 70 days
on April 21, 2025
Posted by: Machonya
Disappointing. 77” mid priced tv. Power supply failure in first 2 months.
Features
5
Performance
1
Response from Samsung USBy Samsung Specialist, April 21, 2025
Machonya,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Beautiful tv with one giant problem
on June 10, 2025
Posted by: Freddy
Just got my Tv a couple days ago. I decided to put it up on the wall and got a couple smudges on it. I wiped it down the way Samsung says to do it with distilled water and a microfiber. Doing even the most gentle wipe completely took off the anti glare coating and made the entire panel blotchy. It’s not the biggest deal but it is very unprofessional that Samsung wants to charge me to fix it. Never buying a Samsung tv again.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, June 11, 2025
Freddy,
Thank you for sharing your experience. When cleaning your S90D TV's screen, please keep in mind the following:
- Power off your TV before cleaning. Leaving your TV off for 5-10 minutes prior to cleaning will allow the screen to cool down and prevent excessive streaking.
- Carefully wipe using a soft, dry cloth to avoid scratches
- Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, air fresheners, lubricants, or detergents
- Do not spray water or any liquid directly onto the TV
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your experience. When cleaning your S90D TV's screen, please keep in mind the following:
- Power off your TV before cleaning. Leaving your TV off for 5-10 minutes prior to cleaning will allow the screen to cool down and prevent excessive streaking.
- Carefully wipe using a soft, dry cloth to avoid scratches
- Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, air fresheners, lubricants, or detergents
- Do not spray water or any liquid directly onto the TV
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Bad day to ask for my review
on June 20, 2025
Posted by: RobBoy
[This review was collected as part of a promotion.] Last night the TV would not turn on, completely black. When it it working, it has a great picture. However, this blackout and complete non-functionality has me concerned.
Value
1
Response from Samsung USBy Samsung Specialist, June 20, 2025
Hi RobBoy,
Thanks for your review. If you're seeing intermittent black screens, it's often related to HDMI cable connection or an issue with an external device. We'd appreciate the opportunity to walk you through a few checks and help get things working as expected.
Please call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent as well as product manuals, software, and warranty info can also be found under the ‘Support’ link on our website.
~ Samsung Advisor
Thanks for your review. If you're seeing intermittent black screens, it's often related to HDMI cable connection or an issue with an external device. We'd appreciate the opportunity to walk you through a few checks and help get things working as expected.
Please call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent as well as product manuals, software, and warranty info can also be found under the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Beautiful tv until it wasn’t.
on September 9, 2025
Posted by: Keith g
from New jersey
Beautiful tv. I loved it until it became a black picture frame. 13 months is all I get for 2500. A well know problem of bad power boards that Samsung does not want recall. I bought 3 Samsung tvs last year and will probably never buy another Samsung product again
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 10, 2025
Keith g, I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. From the landing page, navigate to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair. Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S90D OLED
on April 20, 2026
Posted by: Benjy
from Boston, Massachusetts
[This review was collected as part of a promotion.] This is by far the best TV I've ever owned. If you've never seen OLED before your in a for a real treat. The picture quality is top notch. Blacks are deep and inky. The colors pop off the screen due to the Quantum dots. It gets really bright too...easily visible for daytime viewing. I'm a gamer, this TV has all the bells and whistles when it comes to gaming. HDR, VRR, ALLM, low input lag, game bar, game motion plus....it's all here. It supports 4k at 120 hz refresh rate. I love it, now that I've gotten to experience OLED, I don't think I can ever go back to LED TV's!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid OLED
on November 4, 2024
Posted by: AAA77
from San Francisco
The smart tv interface is solid, setup is a breeze, we are very happy with it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US