Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
1
Known issue with this model
on December 20, 2025
Posted by: Shif
Google search “S90D won’t turn on”. You’re welcome!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 22, 2025
Shif,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung True Review
on December 21, 2025
Posted by: VegasOpinion
[This review was collected as part of a promotion.] I now have two SAMSUNG televisions. I paid a good price for one and I am disappointed with the remote control. I like numbers on the remote. I don't know how many others feel this way. The picture is great. I do want to note that at times my TV feels as if it is possessed. It does things on its on. I am not even touching the remote and I see strange things going on in the bottom right hand side of the TV.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great display
on December 24, 2025
Posted by: JVSam13
[This review was collected as part of a promotion.] The remote is awesome no changing the battery. Great picture
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pixels in background
on March 1, 2026
Posted by: Luis
from Tampa Florida
We have noticed lots of of pexils in the back .my daughter said something the week and I didn't take her seriously,then we watching a movie when I noticed it too. It's annoying 😑 I am disappointed on same
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Do better Samsung!!
on August 9, 2024
Posted by: Kathi
from Elgin IL
Bought this tv online as unable to go to store. Disappointed in sound quality and the layout of features. Not easy to navigate. Main complaint is Samsung Plus feature. As one of many of the older generation, I wear hearing aids and count on close captioning to assist with sound. Samsung Plus offers movies and features that have NO close captioning so they are useless to many of us. Disappointing to say the least.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Specialist, August 12, 2024
Kathi,
I'm sorry to hear you are having difficulties using your S90D TV. Please know you can turn your TV’s Closed Captions on/off and change the settings such as separating it from the broadcast screen, font color, background color, size, position, language, etc. by going to: Settings > All Settings > General & Privacy > Accessibility > Caption Settings.
To assist you in learning the various features, functions, and settings of your TV and remote, you can download the S90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the S90D TV under OLED TVs to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into the TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I'm sorry to hear you are having difficulties using your S90D TV. Please know you can turn your TV’s Closed Captions on/off and change the settings such as separating it from the broadcast screen, font color, background color, size, position, language, etc. by going to: Settings > All Settings > General & Privacy > Accessibility > Caption Settings.
To assist you in learning the various features, functions, and settings of your TV and remote, you can download the S90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the S90D TV under OLED TVs to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into the TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Oled For the Win
on November 1, 2024
Posted by: S90dSuperfan
[This review was collected as part of a promotion.] The oled series 2024 has gotten better with all it's advanced features hdmi 2.1 144herts and quantum dot technology with built in game mode for more gaming improvement and this tv is packed with so many features that it has everything anyone needs wether it's movies,games,sound,and high definition picture quality looks so rich I can see the smallest detail clear with deep colors !!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Breaks after 3 days
on November 21, 2024
Posted by: JennZ
from Austin, TX
Bought this TV 9/15/24. Died/ did not turn back on after 3 days. Exchanged for the same one on 9/21/2024.
And today 11/21/24. Same issue. Does not receive power, does not turn back on.
Beyond frustrated, 80lb tv mounted twice and now have to remove twice and rent vehicles large enough to transport back to the store.
And today 11/21/24. Same issue. Does not receive power, does not turn back on.
Beyond frustrated, 80lb tv mounted twice and now have to remove twice and rent vehicles large enough to transport back to the store.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, November 22, 2024
JennZ,
I’m sorry to hear of the issues you've had with Samsung's S90D TV. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
~ Samsung Specialist
I’m sorry to hear of the issues you've had with Samsung's S90D TV. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
TRASH
on August 16, 2024
Posted by: Mike
from Indianapolis
I bought this expensive trash less than two months ago and now it wont turn on.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, August 16, 2024
Hi Mike,
I’m sorry to hear you’re having difficulties powering on your S90D TV. Please try a few troubleshooting steps that may help solve the issue:
1) Confirm that the TV's power cord is connected correctly at both ends and that the remote is operating normally.
2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on, and the screen is black. If it is blinking, your TV may need service.
3) Try pressing the TV Power button at the bottom of the TV behind the Samsung logo to make sure that the problem is not with the remote control. If the TV turns on, your issue may be with the remote control.
If the issue persists, please call us so we can better investigate your issue and assist with a solution or replacement. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I’m sorry to hear you’re having difficulties powering on your S90D TV. Please try a few troubleshooting steps that may help solve the issue:
1) Confirm that the TV's power cord is connected correctly at both ends and that the remote is operating normally.
2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on, and the screen is black. If it is blinking, your TV may need service.
3) Try pressing the TV Power button at the bottom of the TV behind the Samsung logo to make sure that the problem is not with the remote control. If the TV turns on, your issue may be with the remote control.
If the issue persists, please call us so we can better investigate your issue and assist with a solution or replacement. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US