Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
5
Man Cave TV
on December 20, 2025
Posted by: Nigel5161
[This review was collected as part of a promotion.] Purchased the Samsung 77” Oled for my man cave. The color on the Oled tv is fantastic! Easy set up, sound is great! This probably our 6th Samsung tv we’ve had over the years. Great quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Started out good
on December 20, 2025
Posted by: Love2Shop
[This review was collected as part of a promotion.] Started out good me week later screen randomly goes black and audio keeps playing.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, December 22, 2025
Love2shop,
Thank you for sharing your experience with intermittent black screens. This could be prompted by several potential scenarios such as a connection issue, the most common problem, or an issue with an externally connected device and/or its settings.
Please give us the opportunity to assist you by calling us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
Thank you for sharing your experience with intermittent black screens. This could be prompted by several potential scenarios such as a connection issue, the most common problem, or an issue with an externally connected device and/or its settings.
Please give us the opportunity to assist you by calling us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Well satisfied
on December 22, 2025
Posted by: Hotdog1
[This review was collected as part of a promotion.] TV is great. Has a great picture. I'm not as impressed with the remote however. All in all I would definitely purchase another one. I own 2 other Samsung TVs. I've always been well satisfied with Samsung products.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Generally happy, but …
on December 23, 2025
Posted by: Tvmaster
[This review was collected as part of a promotion.] Overall, I’ve been happy with the tv. The onboard apps and user experience of the Home Screen and apps could definitely use some improvements for usability, so that’s what I consider the biggest weakness. I would like to see it have DolbyVision support in addition to HDR10+ as this is really annoying with a modern set to not have support for the latest standards. But my biggest issues is what happened 3 days ago, after about 9 or 10 months, the TV hiccups while we were watching, going black, no power. Guessing it’s the internal power supply going bad. Still under warranty, thankfully, but come on … quality control, please. I expect better on a high-end product like this and this should never be happening. That’s a week of no TV, and while this hopefully works out okay, I’m not currently very happy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simply the best TV I've ever had
on December 31, 2025
Posted by: AManIsNoOne
[This review was collected as part of a promotion.] I first fell in love with OLED TVs when they were released however many years ago but they were crazy expensive. After years of waiting and my astigmatism getting worse, I decided to take the plunge and upgrade my LED TV. After extensive research I landed on the S90D. It was the perfect TV for my living room, incredible picture quality and allowing my eyes to actually enjoy the visuals unlike my previous LED screen. The AI features made dialing in the best picture for my sight super easy. The overall sound quality ranks high and the remote is high functioning and seamless to navigate. Hands down the best TV I've owned to date.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Initial board design flaw issue but good after
on January 1, 2026
Posted by: wolfeman
from LA
Had this TV for 3 months and it went dark. The original board had a capacitor design flaw which they commonly blew out. The upgraded board with new capacitor design has been good since. Tech was helpful. TV looks looks great and clear for TV movies & gaming
Features
5
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Delicate
on January 5, 2026
Posted by: Artie
Good Tv , but trouble from first day with remote volume. Stuck and goes up volume &down volume. Need to factory reset and still doesn’t resolve issue. Don’t use remote anymore to delicate
Response from Samsung USBy Samsung Brand Ambassador, January 5, 2026
Artie,
I’m sorry to hear your S90D TV’s remote is not working as expected. If your TV’s volume is changing on its own, please clean the upper edge of the remote control pad (transmission window).
If that didn’t do the trick, please also try these troubleshooting steps:
- Try re-pairing your remote by pressing and holding Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
I hope the above helps. Should the remote issues persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I’m sorry to hear your S90D TV’s remote is not working as expected. If your TV’s volume is changing on its own, please clean the upper edge of the remote control pad (transmission window).
If that didn’t do the trick, please also try these troubleshooting steps:
- Try re-pairing your remote by pressing and holding Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
I hope the above helps. Should the remote issues persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Good but did not last
on January 5, 2026
Posted by: Jaime
This is the best TV I have ever owned. Its bewutiful pper thin screen. But after 9 months tge screen failed...i expect this after 4 to 5 years nt months. SAMSUNG did come out and fix it but still hard hit with a 1800 tv
Response from Samsung USBy Samsung Brand Ambassador, January 5, 2026
Jaime,
We appreciate you sharing your experience you went through to have your S90D TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your experience you went through to have your S90D TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US