Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
3
My Samsung TV
on October 14, 2025
Posted by: Paperboy
[This review was collected as part of a promotion.] Picture quality is good. But I would like to be able to fully customized the menu, remove what I don't want and add what I do want.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
Paperboy,
Thank you for sharing your experience. Please know that you can customize your Home screens by installing, removing or adding your favorite apps to Apps Home and/or For You Home screen. Here's how:
Searching for & Installing Apps
1. From the Home screen, press left on the remote’s directional pad.
2. Navigate to and select Search.
3. Using the search bar, enter the content or app you’d like to find.
4. Navigate to and select the app you’d like to install, then select Install.
Note: Previously installed apps can be accessed on the Settings screen.
Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available:
a. Add to Home: Move the app to your desired location on the Home screen.
b. Delete: Delete app.
c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
d. Reinstall: Reinstall the app.
e. View Details: View the app’s information and details.
If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for sharing your experience. Please know that you can customize your Home screens by installing, removing or adding your favorite apps to Apps Home and/or For You Home screen. Here's how:
Searching for & Installing Apps
1. From the Home screen, press left on the remote’s directional pad.
2. Navigate to and select Search.
3. Using the search bar, enter the content or app you’d like to find.
4. Navigate to and select the app you’d like to install, then select Install.
Note: Previously installed apps can be accessed on the Settings screen.
Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available:
a. Add to Home: Move the app to your desired location on the Home screen.
b. Delete: Delete app.
c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
d. Reinstall: Reinstall the app.
e. View Details: View the app’s information and details.
If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Good range of options for viewer. Bright and clear
on October 14, 2025
Posted by: TeeTime
[This review was collected as part of a promotion.] We watch all types of sports, stream most of our shows, movies, etc, Use YouTubeTV as our main live TV provider.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Power Supply Board failed 2X in the 1st Year
on October 14, 2025
Posted by: Johnny
[This review was collected as part of a promotion.] The TV has a very nice picture, but I cannot recommend this S90D model OLED because the Power Supply Board failed 2X already in the first year.
I had to wait at least a week with no TV before Samsung came to fix it, so that was a big inconvenience.
We have bought many Samsung TV’s over the years, and never had a problem like this before.
If the power supply fails for a 3rd time, I would hope that Samsung repairs this defect again with no charge, even though the warranty is now expired. It’s clearly a lemon in my opinion.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
Johnny,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on October 14, 2025
Posted by: Panzpp
[This review was collected as part of a promotion.] I use it mainly for streaming TV and some light gaming
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV! Enjoy every second of it!
on October 14, 2025
Posted by: Rkanian
[This review was collected as part of a promotion.] Great colors for the HDR. It is very vibrant. The picture gets optimized about every 3-4 days. Great wheni come home to watch my streaming shows. And also great for movies especially with my Samsung HW-Q990F soundbar. Uses the Dolby Atmos for pristine sound quality that goes along with the beautiful picture.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Picture!
on October 14, 2025
Posted by: Natrix
[This review was collected as part of a promotion.] The colors and quality! Perfect size for my livingroom and for my furniture! I bought becknlights and soundbar and now i can enjoy my favorite tv shows!! P.s. the tv channels and xbox gaming what came with tv was like bonus surprise for me! I didnt know about that feature and it came like additional bonus!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Spend your money with a company that cares
on October 14, 2025
Posted by: SamsungDontCare
[This review was collected as part of a promotion.] I bought a 77” S90D and it lasted 10 days before the power supply unit broke. I swapped it for a new tv with the company I bought it from, only for it to happen again at 12 months, two weeks. Samsung pretty much told me to get screwed and it was out of warranty now. I see why they only offer 12 months. I’ll never buy another Samsung product and I’ll forever tell people to stay away. LG has 5 year warranty’s and acts like they actually care. That’s who I’ll do my business with from now on. Samsung knows this is a known issue but they simply don’t care about you or your experience with their products. Save the headaches and buy with LG, Sony or literally anyone else.
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 15, 2025
Hello,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. From the landing page, navigate to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. From the landing page, navigate to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture
on October 14, 2025
Posted by: Punk73
[This review was collected as part of a promotion.] Daily watch TV programs, stream apps, gaming and research.
Value
5
Written by a customer while visiting Samsung US