Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
3
Picture is very good. Software is horrible.
on October 14, 2025
Posted by: CLW00000
[This review was collected as part of a promotion.] The picture quality is very good and I am happy with it. The software is horrible. It doesn't work as it is supposed to. Deselecting options often just doesn't work, the option continues anyway. The e-manual is also poor and does not explain many of the available options.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
CLW00000,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV Surprisingly thin
on October 14, 2025
Posted by: Ilovegames
[This review was collected as part of a promotion.] Streaming movies and playing games is off the chart . Picture is phenomenal, never knew TV anchor have completion issues...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Picture Great - User Interface Needs Work
on October 14, 2025
Posted by: LindaJ
[This review was collected as part of a promotion.] The picture is beautiful. It easily hooked up to my sound bar and Blu-Ray Player. However, started having trouble with the Paramount app not working. Deleted the app and reinstalled but it would never work very long. Checked for all updates, etc. It was difficult to find where to add the app back to the home screen list. Finally figured it out but gave up and bought a Roku and hooked it up so I now use it to navigate the system. I tried your interface for eight months before switching to the Roku.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent choice for viewing your favorite shows
on October 14, 2025
Posted by: Gottago
[This review was collected as part of a promotion.] I use my TV for streaming and movies! It’s a great TV . My husband suffered from ALS and TV was his constant source of entertainment. He watched it 24/7. The ease of use made it comfortable for him to operate. I wish I could of afforded the soundbar for him but it was okay with the great sound the tv provided.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung OLED Fantastic TV
on October 14, 2025
Posted by: ChathamWilsons
[This review was collected as part of a promotion.] We love our new OLED Samsung 65" TV! It has a very sharp picture that is so good for retired folks like ourselves. We can see the screen and the pictures are so bright and show all the details clearly for our older eyes. The TV was purchased because we are now retired and watch A L O T of tv. We use it to stream and the remote is so easy to use and chose many features, like uping the volume or displaying the many choices when streaming. We also had a tv provider before we learn to stream alot and the picture and sound was great with both the provider and the streaming services. It is a fantastic tv and we highly recommend it for all! We have also purchased Samsung products and can tell you very truthfully that Samsung makes QUALITY PRODUCTS that last a very very long time. Thanks Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nice tv but issues with some movies too dark
on October 14, 2025
Posted by: Apollo
[This review was collected as part of a promotion.] I use this tv mainly for watching shows on Netflix, sports, and some gaming. It’s great for gaming and sports but some movies are too dark to watch. Even the daylight scenes are too dark which prevents me from watching. I’ve tried everything but it can’t be corrected.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
Apollo,
I’m sorry to hear you’re not fully satisfied with the S90D TV’s picture quality. If the image is too dim, try adjusting Picture Mode or Expert Picture Settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
To manually fine tune your image under Expert Settings, go to: Home > Menu > Settings > All Settings > Picture > Expert Settings
If you’d like more help with settings, please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Pro
I’m sorry to hear you’re not fully satisfied with the S90D TV’s picture quality. If the image is too dim, try adjusting Picture Mode or Expert Picture Settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
To manually fine tune your image under Expert Settings, go to: Home > Menu > Settings > All Settings > Picture > Expert Settings
If you’d like more help with settings, please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
The best picture of any TV available.
on October 14, 2025
Posted by: Ahallow
[This review was collected as part of a promotion.] My husband and I are retired, so we watch a lot of TV from 6 pm on. Great sound and picture quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like all the features the picture is great but..
on October 14, 2025
Posted by: Jruthis
[This review was collected as part of a promotion.] I have a stuck pixel the Samsung support has not helped with resolving. I have used the tool built into the settings three different with no success. What can you do to help with this?
Value
5
Written by a customer while visiting Samsung US