Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
5
This TV is really great!
on March 30, 2025
Posted by: Sco171
[This review was collected as part of a promotion.] We absolutely love this tv!!! The picture is so vivid and the volume is great also! No need for an extra speaker. No complaints at all!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
That TV has great features that fully meet my expe
on April 9, 2025
Posted by: Fanfan
[This review was collected as part of a promotion.] That is what I expected and I always enjoy samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this TV!
on April 24, 2025
Posted by: KCtoy
from Baton Rouge LA
Love this TV!
Picture is super clear, colors pop, and the design looks great in my space. Perfect for movies and gaming. No complaints!
Picture is super clear, colors pop, and the design looks great in my space. Perfect for movies and gaming. No complaints!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My best tv
on April 27, 2025
Posted by: Rosek20
[This review was collected as part of a promotion.] I love my tv, it is a great tv that totally completes my space
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Tv has not worked correctly from new
on May 5, 2025
Posted by: dontworryaboutit
[This review was collected as part of a promotion.] I bought this tv in December 2024. Thought everything was going on till one day i realized the coloring was off then I started noticing it all the time. Played with some settings thought I had fixed it but nothing. Then 2 weeks ago turned the tv off on Saturday night. Sunday morning woke up and wouldn't come on at all completely dead. Guy came out to fix it under warranty thankfully and said they have had a lot of these lately with bad chips. Then i also noticed the coloring is back with this new chip. Pretty sad that 6 months in the tv has never worked right from new because there is no quality control. Its just shove them out the door and screw the consumer over.
Value
2
Response from Samsung USBy Samsung Specialist, May 5, 2025
Hi,
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Review Samsung comment
on May 6, 2025
Posted by: Atlanta
[This review was collected as part of a promotion.] The TV is used to view non-streaming programs and DVD content. The TV meets expectations. The lack of any installment instructions other than the limited information displayed on the screen presented a challenge for installation.
Value
3
Response from Samsung USBy Samsung Specialist, May 6, 2025
Atlanta,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Great TV When it works
on May 6, 2025
Posted by: Red66Stang
[This review was collected as part of a promotion.] I chose this TV over competitors due to good reviews and for it being able to communicate directly the Hue Play Strip for ambient lighting. Setup was easy and it quickly tied into my existing home theater setup sending audio via the ARC port. The Hue feature that I had been searching for worked great, adding ambient lighting to the TV apps (Netflix, Youtube, etc.) that was missing from my previous TV. I was able to turn off the ads that pop up (which shouldn't be there in the first place on a TV this expensive). I also wish that input switching was more straightforward (there is no "input" button on the remote).
Unfortunately, less than 30 days after purchase, the TV powered off and would not power back on. Scheduling service was relatively easy and quick - it was serviced within a week. Weird, but maybe I just got a bad TV.
Fast forward 4 more months and the same thing happened again, TV powers off and will not power on again. Service scheduling is straightforward but now I have a TV that has broken twice within the first 5 months of ownership. I like the TV but have some serious concerns towards its long term reliability.
Value
2
Response from Samsung USBy Samsung Specialist, May 7, 2025
Red66Stang,
I’m sorry to hear of the issues you had with your first unit, as well as the power issues you've faced with your S90D. We greatly appreciate your patience while awaiting your service appointment. Should you need further assistance after your service is complete, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I’m sorry to hear of the issues you had with your first unit, as well as the power issues you've faced with your S90D. We greatly appreciate your patience while awaiting your service appointment. Should you need further assistance after your service is complete, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Is Samsung Quality on the Decline?
on May 16, 2025
Posted by: NervousTVCustomer
from In South Carolina
I'm seriously concerned about Samsung quality and reliability. My 2month old 77" S90 OLED TV appears to have a power supply issue as it won't turn on and has no power standby LED. I bought this TV to replace my Samsung 75" QLED TV that went into constant reboot after only about 6 years of service. As a longtime Samsung TV owner, I have several much older Samsung sets still in service. I am quite disappointed that I have to get our 2nd new main TV replaced/repaired in such a short period of time and very concerned that Samsung quality has declined that I may have to do this in the future.
Features
4
Performance
5
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, May 16, 2025
NervousTVCustomer,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US