Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
4
Fantastic picture
on August 19, 2025
Posted by: Moviefan
[This review was collected as part of a promotion.] Love the TV but cannot get Alexa to work even after 2 hours on chat with Samsung hel.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
I bought this product in April and it never worked
on August 19, 2025
Posted by: Notv2025
[This review was collected as part of a promotion.] As I have said before I bought this in April and from the beginning, there was problems with the picture it never worked properly and now it’s not working at all so Total nightmare. Four months old TV it’s frustrating.
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 19, 2025
Notv2025,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details on our site.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details on our site.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Again exceptional
on August 19, 2025
Posted by: Doglover
[This review was collected as part of a promotion.] I miss getting paper instructions! I am older and appreciate them. The picture quality is exceptional as is the sound. For at least 15 years I only purchase Samsung TVs
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
the volume
on August 19, 2025
Posted by: Richard
[This review was collected as part of a promotion.] volume up and down on its own, you cannot add new apps and some devices the cc does not function
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 19, 2025
richard,
I apologize for the inconveniences you have had with the inconsistent sound volume.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Device Care > Self Diagnosis > Sound Test.
To download apps that did not come pre-installed on your TV, a Samsung Account is necessary to access the App Store. Other than adding more apps, your TV will function the same with or without a Samsung account.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Pro
I apologize for the inconveniences you have had with the inconsistent sound volume.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Device Care > Self Diagnosis > Sound Test.
To download apps that did not come pre-installed on your TV, a Samsung Account is necessary to access the App Store. Other than adding more apps, your TV will function the same with or without a Samsung account.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Product doesn't work!
on August 19, 2025
Posted by: Charley
[This review was collected as part of a promotion.] Was watching Sunday morning. That afternoon it would not turn on. Waiting on Samsung service.
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 19, 2025
Charley,
We appreciate you sharing the details of your issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing the details of your issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great viewing and picture
on August 19, 2025
Posted by: Rusty56
[This review was collected as part of a promotion.] The tv has a great picture from most viewing areas. Easy to set up and use. Great features. I would recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the picture quality
on August 19, 2025
Posted by: PeteyBoy
[This review was collected as part of a promotion.] This TV has everything I was looking for especially picture quality for all programming especially sports, Baseball, Football, Hockey, Basketball, etc
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding OLED TV
on August 19, 2025
Posted by: Tuma808
[This review was collected as part of a promotion.] I was impressed with how crisp this OLED TV is. I primarily upgraded for a few reasons. First was the glare I get in my living room. This TV's antiglare feature was sufficient to eliminate glare while still allowing the brightness to be visible. Second was reading the text on the TV, it helps with that aspect. Playing PS5 and other consoles really utilizes the OLED factor and makes everything look and feel better. The apps are easy to connect to, and I love getting the free channels. It was the first time I could see some local news in forever. Has a seamless connection to a Samsung soundbar, which was another reason for the switch. The remote is also solar-charged and/or usb-c allowed as well, a much better upgrade from corroded AAA batteries. I do wish the dedicated shortcuts on the remote control could be changed or turned off, as I always accidentally press them.
Overall, love the OLED TV. Glad I went to the midrange model. Pictures do not do it justice. Would go bigger if I had more space.
Value
5
Written by a customer while visiting Samsung US