Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Average customer rating
4.4
(1,255 Reviews)
Rating breakdown 1,255 reviews
5 Stars
890
4 Stars
175
3 Stars
63
2 Stars
38
1 Star
89
66%of customers recommend this product.
(
148 out of
225)
Customer Reviews for Samsung - Refurbished Excellent - 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)
Customer Rating
2
Not so great in my case
on February 7, 2025
Posted by: Vamshi
from Dallas, TX
I bought this a month ago and already power board had to be replaced. One month into it, the TV was not able to get the power on and had to go through the hassles to get it replaced.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, February 10, 2025
Vamshi,
We appreciate you sharing your experience you went through to have your S90D TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience you went through to have your S90D TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 11, 2025
Posted by: Char
I have had this for almost a month and I'm very happy with it. I love the color and the brightness. I just discovered the free movies, which I enjoy.
Written by a customer while visiting Samsung US
Customer Rating
1
How can I get help
on February 20, 2025
Posted by: Gene
from Evansville Indiana 47711
I can't get the color adjustments right, sometimes when there's 2 people in a picture 1 person will have to much red and the other person will have to much green, how do I fix that?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, February 20, 2025
Gene,
We appreciate your review. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your review. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Life is too short to fight with this TV
on February 20, 2025
Posted by: KWON
from Chicago, IL
I returned this TV after not being able to adjust the settings to achieve the picture quality I wanted. The most frustrating thing was I would get the settings the way I wanted and then the next day the Samsung TV would change them on its own. I spent three weeks fighting this beast and gave up.
And, by the way, the optical audio port on the back of the TV was broken too.
And, by the way, the optical audio port on the back of the TV was broken too.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, February 20, 2025
KWON,
It’s unfortunate to hear of the issues that have caused you to return your S90D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
It’s unfortunate to hear of the issues that have caused you to return your S90D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Sound
on February 20, 2025
Posted by: Tim murhpy
Sound does not work all muffled elev after multiple resets
Response from Samsung USBy Samsung Specialist, February 20, 2025
Tim murhpy,
Thank you for purchasing Samsung's S90D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- and S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Thank you for purchasing Samsung's S90D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- and S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on February 20, 2025
Posted by: Bestbuytvrain
from Maryland
I took a long time in making the decision to buy a new television. Samsung was always my first choice because, I had 2 smaller versions. I love this 65” and am really glad that I didn’t get a bigger one. The set was very easy for me but, I didn’t rely totally on the boxed instructions. The picture is great and I can see it from any angle. I’d advise a soundbar because that only enhanced my satisfaction. I’m very pleased with my purchase. I suggest 2 people to unpack for sure! The screen is very thin so handle as instructed in the instructions.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the only TV for me!
on February 20, 2025
Posted by: JWB7
from Tennessee
GREAT PICTURE! No heat output. 77 great big inches of TV watching pleasure!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Limited Capability
on March 5, 2025
Posted by: Samsung TV Fan
The internal web browser does not work with a network TV service provider. It also will not allow downloads of other web browsers that will work the the TV service provider. Overall I found the limitations to be very frustrating. For future reference, I will never by another TV that will not allow the download of other web browsers.
Features
1
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Specialist, March 5, 2025
Hi,
Thank you for sharing your thoughts on the Internet Browser - we'll pass this along to our internal teams.
For future reference, you may want to check out page 162 of our e-Manual - "Read Before Using the Internet Function" :https://downloadcenter.samsung.com/content/UM/202411/20241108045109001/BN81-25561A-640_EUG_ROPATSCD_NA_ENG-US_241105.0.pdf
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on the Internet Browser - we'll pass this along to our internal teams.
For future reference, you may want to check out page 162 of our e-Manual - "Read Before Using the Internet Function" :https://downloadcenter.samsung.com/content/UM/202411/20241108045109001/BN81-25561A-640_EUG_ROPATSCD_NA_ENG-US_241105.0.pdf
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US