Damaged sensor unable to control using remote more than 6 inches away from TV
Response from lg.comBy LG Customer Experience team, Customer Care, November 1, 2023
Hi there, we see that you're reporting a bad sensor. The compatible replacement remote is the LG AN-MR22 or AN-MR23. We are currently out of stock for these items, however, you can find them at Amazon. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
4
Great TV but false advertising for Alexa/Google
on November 25, 2023
Posted by: Tuttimus
[This review was collected as part of a promotion.] I have only had this TV for a day and quite frankly I’m a little bit disappointment even though the TV itself is amazing. I bought the 86 inch LG UHD AI ThinQ with surprisingly when trying to look up this TV I really couldn’t find anything on the TV because the name is a little bit different and the image for this TV is it the same as the image for this post advice.
The image quality and sound is both great and amazing in my opinion especially because I’m replacing my 65 inch Toshiba TV that’s a 2008 with this TV. Needless to say, the technology at my house was lacking.
The thing that I’m disappointing about is I spent hours trying to figure out how to speak to Alexa and a Google on the TV as advertised when in fact there is no built-in voice recognition even though there is a voice recognition setting on the TV. The advertisement for this device says that there’s built-in Alexa and Google, however, research has shown me that I would have to need the magic controller which is SOLD SEPARATELY from the controller that is given to you in the box. It’s quite disappointing especially after spending the money and being a person that has severe buyers remorse.
The built-in Alexa was one of the determinating factors of why I bought this TV. I have yet to test 120 Hz refresh rate which is the other contributing factor so I will see how that goes. As of now , the false advertisement for Google and Alexa tears my review down to four stars. FOR NOW
Bought the TV a couple of weeks ago. The only issue so far is that you should at least include 4 mounting screws of proper size in back to keep your customer from having to go back to a store to M6 x 12 screws.
[This review was collected as part of a promotion.] I love to crispness of this TV and all the free 800 LG channels. It even has really good sound. So glad I bought this.😀
Written by a customer while visiting lg.com
Customer Rating
5
Perfect for the family
on December 28, 2023
Posted by: Jsanchiii
from Utah, UT
[This review was collected as part of a promotion.] The TV itself is very light for a 70" TV. Good quality from what I've experienced. The different sound and image options are great. If anyone knows what surround sound system would pair with this TV, I'd like to know, thank you!
[This review was collected as part of a promotion.] The remote is way too slow to react. The apps at bottom of screen to small. They need to be on top of screen
[This review was collected as part of a promotion.] Excellent product. I love this tv. It’s complete with AI technology. Best picture I have ever seen. I’m truly an LG man.