Customer reviews from simplehuman.com
simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade steel - Matte Black
Average customer rating
4.4
(2,582 Reviews)
Rating breakdown 2,582 reviews
5 Stars
1,897
4 Stars
262
3 Stars
170
2 Stars
110
1 Star
143
Customer Reviews for simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade steel - Matte Black
Customer Rating
4
New Generation
on May 2, 2019
Posted by: Bruce
I purchased this pump to replace a ST1034 model which I've had for a long time. The new unit appears to be high quality and the "funnel refill opening" is a welcome improvement. I prefer the the original model's 'window' soap reservoir which was much easier to view the soap level and I was disappointed that the new model did not include the 'sponge caddy' base which was really handy.
Since this is a new unit I can not rate it's durability.
Since this is a new unit I can not rate it's durability.
Written by a customer while visiting simplehuman.com
Customer Rating
3
Disapointed
on April 26, 2019
Posted by: Allen
Purchased chrome model and within 2 months it stopped working. They replaced it but sent a brushed nickel model and not chrome, doesn't go with my bath. Waiting to see if it lasts.
Response from simplehuman.comBy Jeffery Siu, April 26, 2019
At simplehuman, we take our shipping processes very seriously. We always claim full responsibility for any fulfillment trouble and work hard to make things right if they ever go wrong. This customer's experience is not normal and we have reached out to them to correct the issue.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Auto dispenser
on April 26, 2019
Posted by: Roberto P.
Great product. Makes one's life easier. No more messy manual soap pump. This really makes your hands free of germs .
Written by a customer while visiting simplehuman.com
Customer Rating
5
So far so good!
on April 19, 2019
Posted by: Rowland R.
It works well and it's a very attractive addition to the master bathroom.
Written by a customer while visiting simplehuman.com
Customer Rating
4
Pretty cool
on April 15, 2019
Posted by: Serah
This soap pump is beautiful my only problem with it is that sometimes it pumps out soap when you're not even close to it. And that makes a big mess of soap all over the counter. If it didn't do that it would be perfect.
Response from simplehuman.comBy Jeffery Siu, April 15, 2019
This pump should not be dispensing by itself. We have reached out to this customer to learn more about this issue and assist them with it. It is possible that a fingerprint or some soap residue has covered the sensor window and is causing the pump to falsely trigger. Wiping down the window with a soft cloth dampened with rubbing alcohol should resolve the issue.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Never disappointed
on April 12, 2019
Posted by: Carol A.
As with all of the other Simple Human products, the soap dispenser has a sleek design and is a cut above the soap dispensers available in grocery stores.
Worth the price!!
Worth the price!!
Written by a customer while visiting simplehuman.com
Customer Rating
5
Great Redesign
on April 7, 2019
Posted by: Patricia
Received this as a replacement product. VERY VERY PLEASED with the new product design and operation
Written by a customer while visiting simplehuman.com
Customer Rating
5
Excellent item!
on April 2, 2019
Posted by: Ce C.
I have the liquid soap sensor high grade brushed stainless steel pump and love it! Works fantastic~ I don't use as much soap as I would normally..It's a great plus for my kitchen. I would recommend this to everyone. Well worth the price! Also the support team is above average!!! A company to be proud of.
Written by a customer while visiting simplehuman.com