Customer reviews from simplehuman.com
simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade steel - Matte Black
Average customer rating
4.4
(2,582 Reviews)
Rating breakdown 2,582 reviews
5 Stars
1,897
4 Stars
262
3 Stars
170
2 Stars
110
1 Star
143
Customer Reviews for simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade steel - Matte Black
Customer Rating
5
Excellent
on April 20, 2020
Posted by: Maricela
Love the fact that when I come from outside I don’t need to touch the pump to retrieve soap. It works great and it gives you different features as to how much soap you desire. The charge is excellent and I don’t need to worry about batteries. Can’t wait to buy another one.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Great Product
on April 20, 2020
Posted by: Ellen
Love it! This is the 2nd one I have purchased. First one lasted 7 years. Quick to get it shipped and when this 1 wears out I will buy another one!
Written by a customer while visiting simplehuman.com
Customer Rating
5
Good looking and efficient!
on April 20, 2020
Posted by: Anonymous
We just upgraded from the battery operated to this rechargeable pump. Cosmetically, it looks great, closely matching the chrome faucet. Just wish it was able to display how much soap remains in the unit. Works smoothly!
Written by a customer while visiting simplehuman.com
Customer Rating
5
Great Product
on April 19, 2020
Posted by: S
Love the liquid automatic soap dispenser. So far all my simplehuman products are great.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Love it!
on April 19, 2020
Posted by: Martha K.
This is my second sensor pump soap dispenser. I bought my first one 3 years ago and loved it so much I decided to purchase a second one for my bathroom. It's sleek design is clean & simple looking, the charge lasts a very long time, and the amount of soap is variable based on hand placement. A quality product that I would not hesitate to recommend.
Written by a customer while visiting simplehuman.com
Customer Rating
5
The last soap dispenser you'll ever need!
on April 19, 2020
Posted by: Anonymous
My wife and I love this dispenser. Reach up to it with the sponge at a predetermined point under the spout for the amount of soap needed is priceless!
Written by a customer while visiting simplehuman.com
Customer Rating
1
worst than previous model
on April 19, 2020
Posted by: Chicago
We had the previous rechargeable soap dispenser bottle. Bought the "new" version and it is worse in every way.
1) Previous model had a micro USB port. New model has a proprietary connection. If you lose the cord, you are SOL.
2) The refill is a pain. It has a narrow tunnel so it starts bubbling and overflows easily. Horrible design.
3) No clear window to show how much soap is left.
4) No adjuster button for soap dispensing. It automatically senses how far your hands are away to dispense the right amount of soap. Not exactly easy for young kids to understand the concept.
5) Multiple times, it has continuously dispense soap even after the hand is no longer in the sensor area, thus wasting a lot of soap.
2) The refill is a pain. It has a narrow tunnel so it starts bubbling and overflows easily. Horrible design.
3) No clear window to show how much soap is left.
4) No adjuster button for soap dispensing. It automatically senses how far your hands are away to dispense the right amount of soap. Not exactly easy for young kids to understand the concept.
5) Multiple times, it has continuously dispense soap even after the hand is no longer in the sensor area, thus wasting a lot of soap.
Overall, I hate the new design. I wish I can buy the old rechargeable version instead. Not an upgrade by any means.
Response from simplehuman.comBy Jeffery Siu, April 19, 2020
Our new charging puck and port is a design improvement as it ensures that the pump is sealed and IP67 waterproof. Also, when soap is poured directly into the funnel opening, it will not slow down the filling process. To prevent any false triggers, we also recommend polishing the sensor window with a soft cloth and rubbing alcohol.
Written by a customer while visiting simplehuman.com
Customer Rating
1
Not Dripless
on April 18, 2020
Posted by: Dom
Purchased two of these dispensers. I’ve returned one because it leaked every time I used it.
Response from simplehuman.comBy Jeffery Siu, April 18, 2020
We meticulously design and extensively test all of our products to ensure that they work and look great for many years. We stand behind our products and that's why we back them all with our hassle-free warranty. Should any issue arise, we always encourage our customers to contact us so that we can make it right.
Written by a customer while visiting simplehuman.com