Customer Reviews for simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade steel - Matte Black
Customer Rating
1
My new pump
on July 4, 2020
Posted by: Edward M.
I ordered my new sensor pump because my old one broke and could not be replaced by simplehuman. I am not at all satisfied with the new pump, I ordered the soap to go with it and the pump no longer has the soap insert, you just pour it in. The dispense of soap is very very low, even with height adjustment with your hand. Not a good product, and we own a lot of simple human products.
Preparing to reopen a nonprofit art center with old fixturing, came across the simplehuman Soap Pumps. Great feedback about the ease of touchless use, works well with both soap and hand sanitizer and very attractive. Purchased 8 for the center and 1 personal one for home.
Product dispenses soap as soon as you place your hand under the spout - no delay. Rechargeable battery lasts a long time. I liked it so much I bought another sensor soap dispenser.
I had 3 simplehuman soap dispensers but 1 fell and cracked the plastic back. I ordered a new one and love the new features. I highly recommend this dispenser
I am very disappointed with this product. Great idea but you have to put your hands up to it at least 3x for soap to come out! I hope to get a refund.
Response from simplehuman.comBy Jeffery Siu, July 2, 2020
This customer's experience is not normal and we have worked with them to reach a solution. We meticulously design and extensively test all of our products to ensure that they work and look great for many years. We stand behind our products and that's why we back them all with our hassle-free warranty.