I must have gotten a defective one at first. It leaked soap from the base. They sent me a second one at no charge and no leak. Would be five stars except for the leak. The soap they send you with it doesn't work well with the pump. It is way too thick. I found that thinner soap actually works better.
The only reason I am not giving this a 5-star review is because of the cost. Outside of that, it is a wonderful product. It looks nice, it is sleek and clean and very functional in our Covid world.
We like it so much we now have six of them. Had one charging problem with one of them and it was quickly replaced with no hassle. Great product and great company to work with. We also bought the voice activated garbage can and love it! "OPEN CAN"