Customer Reviews for simplehuman - sensor mirror with touch-control brightness and dual light setting, stainless steel - Brushed
Customer Rating
3
Great lighting
on May 2, 2019
Posted by: Felicia
The lighting is great but the charge does not last. I love daily use of the mirror but I can’t use it very long (1-2 minutes) without the red light displaying low charge. Owned less than one year. I have many Simplehuman products. I will continue to use but disappointed in the charge, use with light requires plug in.
Response from simplehuman.comBy Jeffery Siu, May 2, 2019
We reached out to this customer to assist them with their mirror. After speaking with them, they let us know that the mirror is working properly now and is holding a charge without issue.
After having to send my first mirror back since it would not work correctly it couldn’t be fixed so they sent me a replacement the first thing my wife saw was a chip in the glass although it works better than the first one did the small chip is aggravating but at least it’s working.
Response from simplehuman.comBy Jeffery Siu, April 18, 2019
At simplehuman, we take our packaging and shipping processes very seriously. We always claim full responsibility for any fulfillment trouble and work hard to make things right if they ever go wrong. This customer's experience is not normal and we have worked with them to ensure a proper solution.
I replaced my first Sensor mirror after years of use because it wouldn't hold a charge. I loved the last one, and this one is a little more sophisticated. Same superb quality.
First mirror needed to be replaced after a few months, simplehuman made it very easy to return it and get a new one. Things can happen with any item, hopefully this one will last a long time like the other simplehuman products we own.
Response from simplehuman.comBy Jeffery Siu, April 8, 2019
We meticulously design and extensively test all of our products to ensure that they work and look great for many years. We stand behind our products and that's why we back them all with our hassle-free warranty. Should any issue arise, we always encourage our customers to contact us so that we can make it right.
First mirror needed to be replaced after a few months, Simple Human made it very easy to return it and get a new one. Things can happen with any item, hopefully this one will last a long time like the other simple human products we own.
Simply AMAZING! I don't know why I didn't get it sooner. I've used other brands... no comparison. Even with contacts on you can look at your eye brows and other tiny spots on your face. LOVE IT! My makeup looks cleaner and neater as well.