Customer Reviews for simplehuman - sensor mirror with touch-control brightness and dual light setting, stainless steel - Brushed
Customer Rating
5
Best Mirror Ever
on February 6, 2020
Posted by: Beth
I have had a simplehuman mirror for several years. When I recently had a problem due to wear and tear, simplehuman fixed it free under the 5-year warranty. Their Customer Service was amazing! While it was away, I purchased another lighted mirror to use in the interim. It was terrible! No comparison. I wanted my simplehuman back! I have since upgraded to the touch control brightness mirror. It is fantastic just as I knew it would be. If you're in doubt as to whether to purchase this mirror I can assure you that you will be happy!
I love this mirror! Perfect size, brightness control and I love that it’s cordless. It also has the perfect magnification. I use it all throughout the day!
I bought this mirror a little over a year ago and since then, I've had to send it back twice for warranty work. The sensor stopped working and then the second replacement wouldn't hold a charge. Fingers crossed 3rd time is a charm. simplehuman CS has been wonderful, so can't complain about that.
Response from simplehuman.comBy Jeffery Siu, January 1, 2020
What this customer has experienced is abnormal. We meticulously design and extensively test all of our products to ensure that they work and look great for many years. We stand behind our products and that's why we back them all with our hassle-free warranty. Should any issue arise, we always encourage our customers to contact us so that we can make it right.
I use this mirror for EVERYTHING. it is an everyday necessity. The light is what makes it so amazing. I don't use the dimmer too much but it's a good thing to have I guess