The reason why you got an 1 star because it took too long with compliant issues so when you finally realized customers come first then you decided to do something and make things right
While set up was a little touchy (be sure the lid has enough room to open fully) this has emerged as a nice upgrade for our step 58l that is headed to our cabin after a hinge block replacement.
Simplehuman has been great so far and this appears to be to be no exception