Customer reviews from simplehuman.com
simplehuman - 58L recycler rectangular step can, steel - White
Average customer rating
4.7
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
163
4 Stars
22
3 Stars
6
2 Stars
4
1 Star
2
Customer Reviews for simplehuman - 58L recycler rectangular step can, steel - White
Customer Rating
1
Extremely Disappointed – Longtime Simplehuman Customer
on December 14, 2025
Posted by: Darren L.
Hello Simplehuman Support,
I’m writing because I’m genuinely frustrated with the 58L Step Recycler we purchased, especially given how long I’ve been a loyal Simplehuman customer.
We bought our first Simplehuman trash can when we moved into our first house, and it lasted more than 16 years before it finally stopped working. That experience is exactly why I didn’t hesitate to buy another Simplehuman — I expected the same quality and thoughtful design.
Unfortunately, this trash/recycling combo has been a big letdown.
You describe your products as being “obsessive over every detail,” but there are two major issues that make this can really unpleasant to use day to day.
The first is the trash bags constantly falling into the can. It’s rare that I can take the trash out cleanly without having to dig into the can to find the liner, usually with trash having slipped through the cracks. I even bought the Simplehuman proprietary bags to see if that would help, and it didn’t. This feels like a basic design problem that shouldn’t exist at this price point.
The second issue is capacity. Both the trash and recycling sides are just too small to be practical. With only two adults and one child, we can’t make it through a week without emptying it at least three times. I understand the dimensions are listed, but there’s really no way to know if something like this will actually work in a real household until you’ve lived with it. Had I known how impractical the capacity would be, I never would have bought the combo unit.
I also waited a long time for the matte black version to come back in stock, fully expecting this to be a “forever” trash can like our last one. We spent a lot of money on it, and I kept trying to convince myself I’d eventually love it — but instead, I’ve just grown more frustrated over time.
At this point, I’m pretty disappointed and would like to know what options are available to make this right, whether that’s a return, refund, or another solution.
I appreciate your time and hope to hear back soon.
Best,
Darren Loney
Darren Loney
Written by a customer while visiting simplehuman.com
Customer Rating
5
We love our new trash
on December 13, 2025
Posted by: Sharri M.
We love our new trash can because of the three “p’s”. It is pretty- looks exceptional in our space. It is practical- the size of both bins suit the needs of the two of us for a week well. It is perfect- it is the right height, depth, and width. As always Simplehuman products are designed beautifully.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Love This!!!
on December 12, 2025
Posted by: Laura N.
Simple Human products are very nice. I love this company. Thank you!!
Written by a customer while visiting simplehuman.com
Customer Rating
5
Just do it!
on December 12, 2025
Posted by: Kathy W.
Wish I would have bought it sooner! It makes recycling everyday items much easier.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Absolutely stunning
on December 10, 2025
Posted by: Avery A.
Was on the hunt for the perfect trashcan to go with my champagne bronze fixtures and handles in my kitchen. This is the Cadillac of trashcans. Love it so much, could never go back.
Written by a customer while visiting simplehuman.com
Customer Rating
5
simplehuman Trash Can Warranty
on December 6, 2025
Posted by: Patty F.
Simplehuman definitely offers the best quality products all the way around. Purchased chrome trash can about 8 years ago with a 10 year warranty. Not only did they abide by the warranty but knew I was moving and delivered a new trash can within a week or less!!
Written by a customer while visiting simplehuman.com
Customer Rating
5
excellent product
on December 3, 2025
Posted by: GREG V.
this is a great addition to my kitchen, and the support is incredible, that you again for a great product and stellar reputation.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Step recycler
on November 25, 2025
Posted by: Cindy K.
Once you use it, you can’t even think about other brands. The design and quality are absolutely top-notch.
Written by a customer while visiting simplehuman.com