Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Average customer rating
4.6
(1,561 Reviews)
Rating breakdown 1,561 reviews
5 Stars
1,101
4 Stars
321
3 Stars
89
2 Stars
26
1 Star
24
80%of customers recommend this product.
(
61 out of
76)
Customer Reviews for Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Posted by: Rich H
from Boston, MA
Expertise:Expert
Verified Purchase:Yes
This phone is practically unusable; missed calls, bad photos (shutter lags 2 seconds and is totally random), slow software, glitchy apps, I think that possibly the One UI 7/8 is too much for the phone. Animations would freeze and it would have a 2-3 second lag to do almost anything. I followed the online help as best I could but gave up. Bought this phone after downsizing from the Fold 6, and it is the 5th Samsung I’ve owned and have been happy with all of them. Unfortunately, discovered that I cannot even return this phone after 15 days; tried calling Samsung multiple times, tried chatting online with an expert to no avail… do not buy this no matter how cheap it is. It’s not worth the hassle, get an S level phone or another brand if you want a budget phone with software that doesn’t need the processing speed that the A36 simply does not have. Going to use this as a paper weight in my junk drawer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, October 10, 2025
Hi Rich H,
Thank you for providing such detailed feedback on your Galaxy A36 5G. You mentioned that performance and app response times did not meet your expectations, and your insights are valuable to our ongoing development. The Galaxy A Series is designed to deliver smooth connectivity, intuitive One UI features, and smart optimization tools that improve with each update. Your review supports Samsung’s commitment to enhancing the experience across the entire lineup. Thank you for reaching out and sharing your experience. We appreciate your choice of Samsung.
-Ty
Samsung Support
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Thank you for providing such detailed feedback on your Galaxy A36 5G. You mentioned that performance and app response times did not meet your expectations, and your insights are valuable to our ongoing development. The Galaxy A Series is designed to deliver smooth connectivity, intuitive One UI features, and smart optimization tools that improve with each update. Your review supports Samsung’s commitment to enhancing the experience across the entire lineup. Thank you for reaching out and sharing your experience. We appreciate your choice of Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Great value great phone
on October 26, 2025
Posted by: Lareli
[This review was collected as part of a promotion.] Not in love with the idea of dropping 1k+ every 18 months on the newest brightest shinyest thing (cough cough 🍎). Bought this after weighing out cost and benefits after needing to replace an older A series phone cause I accidently yeeted said older phone down some stairs (twice). I don't mind the A series not having all the fancy S series pluses and tbh don't miss or notice the difference in the middle level versions. It does take a hot minute to start up but nothing bad. Battery life is about what you'd expect for this level of smart phone, I can get away charging every other day but thats weekends when I use it less. I don't use the Galaxy AI features personally but they seem like they could be very helpful for the right audience.
Value
4
Response from Samsung USBy R&R, October 27, 2025
Hi Lareli,
Thank you for reaching out and sharing your feedback on your Galaxy A36 5G. We’re glad you appreciate the sleek design of your Galaxy A36 5G. It’s built with comfort and durability in mind. We appreciate your kind review and are happy to have you as part of the Samsung community.
-Ty
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Thank you for reaching out and sharing your feedback on your Galaxy A36 5G. We’re glad you appreciate the sleek design of your Galaxy A36 5G. It’s built with comfort and durability in mind. We appreciate your kind review and are happy to have you as part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Jchauhan
from Chicago, IL
Verified Purchase:Yes
For me it is a best budget form.Never disappoint with AI features. They loaded all techs you getvin flagship versions. It's really worth money. Thank you
I would recommend this to a friend!
Response from Samsung USBy R&R, November 14, 2025
Howdy Jchauhan,
Your review really captures what makes the Galaxy A36 5G such a great choice. I love how you described getting flagship features in a phone that's built for everyday life; it's exactly what this line is all about. The A36 5G feels reliable without overcomplicating things, and it’s awesome to hear it fits your daily needs so well. When a device checks all the boxes you’re after, that’s when the Galaxy A36 5G really stands out. Thanks for sharing your experience with us. We’re glad you chose Samsung.
-Ty
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Your review really captures what makes the Galaxy A36 5G such a great choice. I love how you described getting flagship features in a phone that's built for everyday life; it's exactly what this line is all about. The A36 5G feels reliable without overcomplicating things, and it’s awesome to hear it fits your daily needs so well. When a device checks all the boxes you’re after, that’s when the Galaxy A36 5G really stands out. Thanks for sharing your experience with us. We’re glad you chose Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Kaleem
from Brooklyn New York
Verified Purchase:Yes
It's ok no complaints, but i'm just getting used to it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it! would buy again
on April 5, 2026
Posted by: Jenke1
[This review was collected as part of a promotion.] GREAT VALUE FOR THE MONEY. highly reccomend. love galaxy seri
es
es
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not bad, not perfect either
on March 28, 2025
Posted by: Mikeyt1818
Expertise:Expert
Solid phone. Just as decent as last year's model. I dislike the in-screen fingerprint reader as it is as slow and finicky as the A35. I must sometimes press it 2-3 times. I wanted the A26 with the nice side fingerprint scanner, but I do not like phones in black. I will stick with the A36 for now. At least the color is nice (Awesome Lime) and the screen is awesome. Good camera too. Wish it had Mediatek 7300 or higher. Snapdragon 6 gen 3 is so-so.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R, April 9, 2025
Hey Mikeyt1818,
It's great to hear that your Galaxy A36 5G is working well for you and that you're enjoying the color and smooth upgrade! Sometimes, the fingerprint sensor can be tricky to use. Here are a few troubleshooting steps that should resolve quickly. Let's also consider the screen protector you are using on your device. Ensuring your screen is clean and free of debris can help tremendously.
To improve the performance of your fingerprint sensor, follow these tips:
1. Make sure your finger covers the entire sensor, and hold the device the same way you did when you set up the fingerprints.
2. Ensure the scanner and your fingertip are clean and dry before scanning.
3. Restart the phone or tablet and use the fingerprint scanner again.
4. Keep the device and apps updated.
5. Remove and re-add your fingerprints.
If you still have trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. You can also check out the article “Use the fingerprint sensor on your Galaxy phone or tablet” to find more troubleshooting steps. If necessary, please reach out to our Samsung Support Team for further assistance. Thank you for your review; your support means a lot to us at Samsung!
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001613/
-Ty
Samsung Support
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Samsung Community
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It's great to hear that your Galaxy A36 5G is working well for you and that you're enjoying the color and smooth upgrade! Sometimes, the fingerprint sensor can be tricky to use. Here are a few troubleshooting steps that should resolve quickly. Let's also consider the screen protector you are using on your device. Ensuring your screen is clean and free of debris can help tremendously.
To improve the performance of your fingerprint sensor, follow these tips:
1. Make sure your finger covers the entire sensor, and hold the device the same way you did when you set up the fingerprints.
2. Ensure the scanner and your fingertip are clean and dry before scanning.
3. Restart the phone or tablet and use the fingerprint scanner again.
4. Keep the device and apps updated.
5. Remove and re-add your fingerprints.
If you still have trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. You can also check out the article “Use the fingerprint sensor on your Galaxy phone or tablet” to find more troubleshooting steps. If necessary, please reach out to our Samsung Support Team for further assistance. Thank you for your review; your support means a lot to us at Samsung!
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001613/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love about samsung phones
on March 27, 2025
Posted by: Worldisgood2010
from Cebu,Talisay
I love this phone because I like the display the Hz the software and the price
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, April 24, 2025
Hello Worldisgood2010,
Thank you for sharing your thoughts on the Galaxy A36 5G! We're delighted to hear that you’re enjoying its display, smooth refresh rate, and refined software experience. It’s fantastic to know that the phone offers great value for its price. We hope it continues to meet your expectations and enhance your daily activities! Thank you for the wonderful feedback. Thank you for making Samsung your go to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy A36 5G! We're delighted to hear that you’re enjoying its display, smooth refresh rate, and refined software experience. It’s fantastic to know that the phone offers great value for its price. We hope it continues to meet your expectations and enhance your daily activities! Thank you for the wonderful feedback. Thank you for making Samsung your go to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Technology (Main Display) Super AMOLED
on March 28, 2025
Posted by: Osama abdelaal abdelsalam
Very good phone especially
Technology (Main Display)
Super AMOLED
Technology (Main Display)
Super AMOLED
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US