Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Average customer rating
4.6
(1,173 Reviews)
Rating breakdown 1,173 reviews
5 Stars
847
4 Stars
228
3 Stars
62
2 Stars
19
1 Star
17
84%of customers recommend this product.
(
57 out of
68)
Customer Reviews for Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Customer Rating
1
Laggy, no SD card support, low performance.
on June 19, 2025
Posted by: CMPe
Expertise:Expert
Extreme lag on every task, compared to the A35 feels way inferior performance wise. Misleading information, it doesn't says thay it doesn't support SD cards anywhere, compared to the previous models.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R, June 20, 2025
Hi CMPe,
Thanks for your feedback. We understand the importance of performance and expandability, and we appreciate you sharing your thoughts. The Galaxy A36 5G is designed to deliver a streamlined experience with built-in power for everyday tasks, and innovative tools help maximize efficiency. While the device structure has evolved from earlier models, many users find that its cloud options still support a smooth and connected experience. Your input helps us refine the future of Galaxy innovation. Thanks for choosing Samsung!
-Ty
Samsung Support
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Thanks for your feedback. We understand the importance of performance and expandability, and we appreciate you sharing your thoughts. The Galaxy A36 5G is designed to deliver a streamlined experience with built-in power for everyday tasks, and innovative tools help maximize efficiency. While the device structure has evolved from earlier models, many users find that its cloud options still support a smooth and connected experience. Your input helps us refine the future of Galaxy innovation. Thanks for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
A35 5G untrustworthy battery hog
on May 31, 2025
Posted by: Marcia
Expertise:Expert
You enable "cross device services" without my knowledge?! I just want a phone. I do not want a Samsung privacy-invading surveillance device. The battery tests at 101% of rated capacity but drains inordinately fast. I am constantly having to review ALL settings in my fight to maintain privacy and try to make the battery drain more slowly. I can't use the stock camera because of obligatory privacy-invading settings. And I will not sign in to my Samsung account on this phone. This A36 5G is far from trustworthy and far from efficient. Samsung should be ashamed of themselves. I have never been more sorry that I purchased a phone.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, June 2, 2025
Hi there Marcia
Thank you for sharing your experience with your Galaxy A36 5G! Please contact our Samsung Support Team to discuss further details about your experience. With each update and feature on your phone, before a change can be made, you will be prompted to provide your consent. If you are noticing features are enabled without your knowledge, we would like to know more. You can reach out via 1-800-SAMSUNG. Your safety is our goal.
We look forward to hearing from you. Thank you for being a valued part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with your Galaxy A36 5G! Please contact our Samsung Support Team to discuss further details about your experience. With each update and feature on your phone, before a change can be made, you will be prompted to provide your consent. If you are noticing features are enabled without your knowledge, we would like to know more. You can reach out via 1-800-SAMSUNG. Your safety is our goal.
We look forward to hearing from you. Thank you for being a valued part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
UNACCEPTABLE
on May 30, 2025
Posted by: Marcia
Expertise:Intermediate
The camera does not work at all without permission to access nearby devices! That is extremely creepy. This is MY phone! I have had nothing but trouble with this A36 5G unlocked and I could not be more sorry that I bought it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, June 2, 2025
Hi Marcia,
Thank you for sharing your experience with your Galaxy A36 5G. If you are prompted to grant permission to use your camera from the Samsung-installed camera app rather than a third-party app, try resetting your camera settings.
To do this, open the Camera app and tap on the Settings icon. Swipe to find and select “Reset settings,” then tap “Reset.” This will restore the Camera app to its default settings, which may help resolve any errors you’re encountering.
Next, tap the Settings icon again, swipe to find “About Camera,” and check if any updates are available. If an update is available, tap “Update.” If there are no updates, you’ll see a message stating, “The latest version is already installed.”
For more information on how to reset your phone’s camera, please refer to the article titled “Issues with Camera app on Samsung phone or tablet.” If you need further assistance, please don’t hesitate to contact our Samsung Support Team. We are here to help you. Thank you for choosing Samsung!
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-and-update-the-camera-app
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with your Galaxy A36 5G. If you are prompted to grant permission to use your camera from the Samsung-installed camera app rather than a third-party app, try resetting your camera settings.
To do this, open the Camera app and tap on the Settings icon. Swipe to find and select “Reset settings,” then tap “Reset.” This will restore the Camera app to its default settings, which may help resolve any errors you’re encountering.
Next, tap the Settings icon again, swipe to find “About Camera,” and check if any updates are available. If an update is available, tap “Update.” If there are no updates, you’ll see a message stating, “The latest version is already installed.”
For more information on how to reset your phone’s camera, please refer to the article titled “Issues with Camera app on Samsung phone or tablet.” If you need further assistance, please don’t hesitate to contact our Samsung Support Team. We are here to help you. Thank you for choosing Samsung!
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-and-update-the-camera-app
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
System app battery drain extreme & unstoppable
on June 28, 2025
Posted by: Marcia
from CO
Expertise:Expert
Samsung Location SDK constantly checks location in the foreground & background, constantly spies on network connections and is unstoppable. Runs at startup, no permissions denied, not configurable by the user. Samsung Location SDK is a system app. It drains the battery very quickly. Do not buy thus phone. It is a privacy nightmare and a power hog.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, June 30, 2025
Bonjour Marcia,
Thank you for sharing your detailed insights regarding the Galaxy A35 5G. We recognize that battery performance and user confidence play crucial roles in your overall experience. Samsung is dedicated to finding the right balance between powerful connectivity features, security, and efficiency. We greatly appreciate your feedback on how the Location SDK has impacted your device usage. You can manage location services by navigating to your device’s settings and selecting “Locations.” If the toggle is activated, you can easily deactivate it. Alternatively, you can swipe down from the top of the screen to access the Quick panel and tap the Location icon to adjust the settings. Additionally, you can review battery usage by selecting the Battery option in the settings. Your insights are invaluable in helping us enhance the Galaxy experience, and we appreciate your emphasis on what matters most to you. We continually strive to deliver reliable, durable, and intelligently designed devices that cater to a diverse range of needs and preferences. Thank you for being an integral part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your detailed insights regarding the Galaxy A35 5G. We recognize that battery performance and user confidence play crucial roles in your overall experience. Samsung is dedicated to finding the right balance between powerful connectivity features, security, and efficiency. We greatly appreciate your feedback on how the Location SDK has impacted your device usage. You can manage location services by navigating to your device’s settings and selecting “Locations.” If the toggle is activated, you can easily deactivate it. Alternatively, you can swipe down from the top of the screen to access the Quick panel and tap the Location icon to adjust the settings. Additionally, you can review battery usage by selecting the Battery option in the settings. Your insights are invaluable in helping us enhance the Galaxy experience, and we appreciate your emphasis on what matters most to you. We continually strive to deliver reliable, durable, and intelligently designed devices that cater to a diverse range of needs and preferences. Thank you for being an integral part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Camera, screen
on March 27, 2025
Posted by: Alim
Great features for any user. Just got a very efficient phone for normal use.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R, April 25, 2025
Hi Alim,
Thank you for sharing your thoughts on the Galaxy A36 5G! We’re delighted you enjoy its display, smooth refresh rate, and refined software experience. It’s fantastic to know that the phone offers great quality and has all the features you need to be efficient. We hope it continues to meet your expectations and enhance your daily activities! Thank you for reaching out! We appreciate you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy A36 5G! We’re delighted you enjoy its display, smooth refresh rate, and refined software experience. It’s fantastic to know that the phone offers great quality and has all the features you need to be efficient. We hope it continues to meet your expectations and enhance your daily activities! Thank you for reaching out! We appreciate you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best features
on March 27, 2025
Posted by: Loy kanz
nice phone with faster network ,good camera, chargers fast and good life battery expand
Response from Samsung USBy R&R, April 25, 2025
Hey Loy kanz,
Thanks for sharing your experience with your Galaxy A35 5G! From its fast network capabilities to the impressive camera and long-lasting battery, this phone was built to deliver. You can discover more about your Galaxy A35 5G features by checking out the article “Essential features on the Galaxy A15 5G, A25 5G, and A35 5G.” Thank you for your review. We appreciate you choosing Samsung!
-Ty
Samsung Support
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Thanks for sharing your experience with your Galaxy A35 5G! From its fast network capabilities to the impressive camera and long-lasting battery, this phone was built to deliver. You can discover more about your Galaxy A35 5G features by checking out the article “Essential features on the Galaxy A15 5G, A25 5G, and A35 5G.” Thank you for your review. We appreciate you choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone Great battery life
on April 17, 2025
Posted by: Andy
Great battery life beautiful smoked screen fast prosesor.and nice camera
Response from Samsung USBy R&R, April 18, 2025
Hiya Andy,
Thanks for sharing your experience with your Galaxy A36 5G. We are happy to hear you are enjoying your device. With its vibrant display, speedy processor, and powerful battery life, it’s built to impress from morning to night! The Galaxy A36 5G delivers style, strength, and serious performance; we are glad you have had a great experience. Thank you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Thanks for sharing your experience with your Galaxy A36 5G. We are happy to hear you are enjoying your device. With its vibrant display, speedy processor, and powerful battery life, it’s built to impress from morning to night! The Galaxy A36 5G delivers style, strength, and serious performance; we are glad you have had a great experience. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
One UI 7 issue
on May 21, 2025
Posted by: Marcia
One UI 7 download/install will cause your A36 5G to constantly check location and drain your already poorly-performing new battery even faster.
Response from Samsung USBy R&R, May 22, 2025
Hi Marcia,
Thank you for sharing your experience. We value your feedback and appreciate your passion for performance and optimization. Our goal is to deliver these values with every update. The Galaxy A36 5G was designed with versatility and connectivity in mind, and we are continuously working to enhance user satisfaction. If you notice reduced battery life or rapid drain after updating to One UI 7, please check for background apps that may consume excessive power. You can also adjust your device settings or location services to optimize battery usage. For more detailed guidance, please refer to our support guides: “Get the Most Out of Your Galaxy Phone or Tablet Battery” and “Battery Draining Fast on Galaxy Phones and Tablets.” If you need further assistance, contact our Samsung Support Team. We’re here to help, and we thank you for choosing Samsung!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience. We value your feedback and appreciate your passion for performance and optimization. Our goal is to deliver these values with every update. The Galaxy A36 5G was designed with versatility and connectivity in mind, and we are continuously working to enhance user satisfaction. If you notice reduced battery life or rapid drain after updating to One UI 7, please check for background apps that may consume excessive power. You can also adjust your device settings or location services to optimize battery usage. For more detailed guidance, please refer to our support guides: “Get the Most Out of Your Galaxy Phone or Tablet Battery” and “Battery Draining Fast on Galaxy Phones and Tablets.” If you need further assistance, contact our Samsung Support Team. We’re here to help, and we thank you for choosing Samsung!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US