Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Average customer rating
4.6
(1,561 Reviews)
Rating breakdown 1,561 reviews
5 Stars
1,101
4 Stars
321
3 Stars
89
2 Stars
26
1 Star
24
80%of customers recommend this product.
(
61 out of
76)
Customer Reviews for Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Customer Rating
2
Limited
on February 16, 2026
Posted by: Rick
Having trouble with my phone which is new .Cannot get nothing but the run around on getting it fixed. Did 84 texts with Samsung the other day . No results
Response from Samsung USBy R&R, February 17, 2026
Hi there Rick,
Thank you for sharing your review of the Galaxy A36 5G. It is designed as a reliable mobile companion, featuring a 6.7″ FHD+ Super AMOLED display with a 120 Hz refresh rate and a peak brightness of up to 1,200 nits, ensuring clear visuals and good daylight readability. Its 5,000 mAh battery offers strong everyday endurance, and 45 W fast charging enables quick recharging. Powered by Qualcomm Snapdragon 6 Gen 3, this device is optimized for performance. If you have any concerns, please reach out to our Samsung Support Team at 1-800-SAMSUNG for personalized troubleshooting options. We value your feedback and appreciate the chance to improve your experience. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your review of the Galaxy A36 5G. It is designed as a reliable mobile companion, featuring a 6.7″ FHD+ Super AMOLED display with a 120 Hz refresh rate and a peak brightness of up to 1,200 nits, ensuring clear visuals and good daylight readability. Its 5,000 mAh battery offers strong everyday endurance, and 45 W fast charging enables quick recharging. Powered by Qualcomm Snapdragon 6 Gen 3, this device is optimized for performance. If you have any concerns, please reach out to our Samsung Support Team at 1-800-SAMSUNG for personalized troubleshooting options. We value your feedback and appreciate the chance to improve your experience. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Samsung A36
on May 1, 2026
Posted by: SweetT
[This review was collected as part of a promotion.] I love my new Samsung A36. I haven't owned a Samsung phone in several years because I was using a different product. But I am very happy to be in the Samsung family again. The layout is easy to personalize. Lots of options. Galaxy AI is very easy to use. Camera quality is great. Much more storage than previous models. Fast loading videos and music. Very happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Laggy, no SD card support, low performance.
on June 19, 2025
Posted by: CMPe
Expertise:Expert
Extreme lag on every task, compared to the A35 feels way inferior performance wise. Misleading information, it doesn't says thay it doesn't support SD cards anywhere, compared to the previous models.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R, June 20, 2025
Hi CMPe,
Thanks for your feedback. We understand the importance of performance and expandability, and we appreciate you sharing your thoughts. The Galaxy A36 5G is designed to deliver a streamlined experience with built-in power for everyday tasks, and innovative tools help maximize efficiency. While the device structure has evolved from earlier models, many users find that its cloud options still support a smooth and connected experience. Your input helps us refine the future of Galaxy innovation. Thanks for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for your feedback. We understand the importance of performance and expandability, and we appreciate you sharing your thoughts. The Galaxy A36 5G is designed to deliver a streamlined experience with built-in power for everyday tasks, and innovative tools help maximize efficiency. While the device structure has evolved from earlier models, many users find that its cloud options still support a smooth and connected experience. Your input helps us refine the future of Galaxy innovation. Thanks for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
A35 5G untrustworthy battery hog
on May 31, 2025
Posted by: Marcia
Expertise:Expert
You enable "cross device services" without my knowledge?! I just want a phone. I do not want a Samsung privacy-invading surveillance device. The battery tests at 101% of rated capacity but drains inordinately fast. I am constantly having to review ALL settings in my fight to maintain privacy and try to make the battery drain more slowly. I can't use the stock camera because of obligatory privacy-invading settings. And I will not sign in to my Samsung account on this phone. This A36 5G is far from trustworthy and far from efficient. Samsung should be ashamed of themselves. I have never been more sorry that I purchased a phone.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, June 2, 2025
Hi there Marcia
Thank you for sharing your experience with your Galaxy A36 5G! Please contact our Samsung Support Team to discuss further details about your experience. With each update and feature on your phone, before a change can be made, you will be prompted to provide your consent. If you are noticing features are enabled without your knowledge, we would like to know more. You can reach out via 1-800-SAMSUNG. Your safety is our goal.
We look forward to hearing from you. Thank you for being a valued part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A36 5G! Please contact our Samsung Support Team to discuss further details about your experience. With each update and feature on your phone, before a change can be made, you will be prompted to provide your consent. If you are noticing features are enabled without your knowledge, we would like to know more. You can reach out via 1-800-SAMSUNG. Your safety is our goal.
We look forward to hearing from you. Thank you for being a valued part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Personalization is awesome
on April 9, 2026
Posted by: Danker2
[This review was collected as part of a promotion.] The personization options on the galaxy devices are the most intensive. You can change everything. That is the biggest reason I changed over from my Google ecosystem. To galaxy. This phone for the price and memory is unheard of.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
UNACCEPTABLE
on May 30, 2025
Posted by: Marcia
Expertise:Intermediate
The camera does not work at all without permission to access nearby devices! That is extremely creepy. This is MY phone! I have had nothing but trouble with this A36 5G unlocked and I could not be more sorry that I bought it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, June 2, 2025
Hi Marcia,
Thank you for sharing your experience with your Galaxy A36 5G. If you are prompted to grant permission to use your camera from the Samsung-installed camera app rather than a third-party app, try resetting your camera settings.
To do this, open the Camera app and tap on the Settings icon. Swipe to find and select “Reset settings,” then tap “Reset.” This will restore the Camera app to its default settings, which may help resolve any errors you’re encountering.
Next, tap the Settings icon again, swipe to find “About Camera,” and check if any updates are available. If an update is available, tap “Update.” If there are no updates, you’ll see a message stating, “The latest version is already installed.”
For more information on how to reset your phone’s camera, please refer to the article titled “Issues with Camera app on Samsung phone or tablet.” If you need further assistance, please don’t hesitate to contact our Samsung Support Team. We are here to help you. Thank you for choosing Samsung!
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-and-update-the-camera-app
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A36 5G. If you are prompted to grant permission to use your camera from the Samsung-installed camera app rather than a third-party app, try resetting your camera settings.
To do this, open the Camera app and tap on the Settings icon. Swipe to find and select “Reset settings,” then tap “Reset.” This will restore the Camera app to its default settings, which may help resolve any errors you’re encountering.
Next, tap the Settings icon again, swipe to find “About Camera,” and check if any updates are available. If an update is available, tap “Update.” If there are no updates, you’ll see a message stating, “The latest version is already installed.”
For more information on how to reset your phone’s camera, please refer to the article titled “Issues with Camera app on Samsung phone or tablet.” If you need further assistance, please don’t hesitate to contact our Samsung Support Team. We are here to help you. Thank you for choosing Samsung!
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-and-update-the-camera-app
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
System app battery drain extreme & unstoppable
on June 28, 2025
Posted by: Marcia
from CO
Expertise:Expert
Samsung Location SDK constantly checks location in the foreground & background, constantly spies on network connections and is unstoppable. Runs at startup, no permissions denied, not configurable by the user. Samsung Location SDK is a system app. It drains the battery very quickly. Do not buy thus phone. It is a privacy nightmare and a power hog.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, June 30, 2025
Bonjour Marcia,
Thank you for sharing your detailed insights regarding the Galaxy A35 5G. We recognize that battery performance and user confidence play crucial roles in your overall experience. Samsung is dedicated to finding the right balance between powerful connectivity features, security, and efficiency. We greatly appreciate your feedback on how the Location SDK has impacted your device usage. You can manage location services by navigating to your device’s settings and selecting “Locations.” If the toggle is activated, you can easily deactivate it. Alternatively, you can swipe down from the top of the screen to access the Quick panel and tap the Location icon to adjust the settings. Additionally, you can review battery usage by selecting the Battery option in the settings. Your insights are invaluable in helping us enhance the Galaxy experience, and we appreciate your emphasis on what matters most to you. We continually strive to deliver reliable, durable, and intelligently designed devices that cater to a diverse range of needs and preferences. Thank you for being an integral part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your detailed insights regarding the Galaxy A35 5G. We recognize that battery performance and user confidence play crucial roles in your overall experience. Samsung is dedicated to finding the right balance between powerful connectivity features, security, and efficiency. We greatly appreciate your feedback on how the Location SDK has impacted your device usage. You can manage location services by navigating to your device’s settings and selecting “Locations.” If the toggle is activated, you can easily deactivate it. Alternatively, you can swipe down from the top of the screen to access the Quick panel and tap the Location icon to adjust the settings. Additionally, you can review battery usage by selecting the Battery option in the settings. Your insights are invaluable in helping us enhance the Galaxy experience, and we appreciate your emphasis on what matters most to you. We continually strive to deliver reliable, durable, and intelligently designed devices that cater to a diverse range of needs and preferences. Thank you for being an integral part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is amazing
on December 7, 2025
Posted by: Lovinggalaxy
[This review was collected as part of a promotion.] This galaxy ai is amazing I use it for playing games social media staying in contact with friends and family. It has a good camera and doesn't lag I have had no problems with this phone at all I think its the best phone i have owned .
Value
5
Response from Samsung USBy R&R, January 6, 2026
Hey there Lovinggalaxy,
Thank you for sharing your thoughts on the Galaxy A36 5G. It's wonderful to hear how the device enhances gaming, keeps you connected on social media, and provides smooth photography. Your experience showcases how Galaxy AI and dependable daily performance make using the phone a rewarding experience. We appreciate your support for Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A36 5G. It's wonderful to hear how the device enhances gaming, keeps you connected on social media, and provides smooth photography. Your experience showcases how Galaxy AI and dependable daily performance make using the phone a rewarding experience. We appreciate your support for Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US