Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Average customer rating
4.6
(1,561 Reviews)
Rating breakdown 1,561 reviews
5 Stars
1,101
4 Stars
321
3 Stars
89
2 Stars
26
1 Star
24
80%of customers recommend this product.
(
61 out of
76)
Customer Reviews for Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Customer Rating
2
Not a reliable device.
on November 13, 2025
Posted by: Annoyed
[This review was collected as part of a promotion.] Phone loses internet over wifi whenever i stop using. Have to turn wifi off and on every time. No other device in my household has this issue, except the other samsung one (galaxy tab). Also touchscreen can become unresponsive if you take too many screenshots or photos and you have to restart device. Memory managment is also poor, apps in the background are killed often. There is some galaxy ai too.
Value
2
Response from Samsung USBy R&R, November 14, 2025
Hey Annoyed,
Thank you for sharing your honest experience with the Galaxy A36 5G. Designed to support daily needs with a simple interface, reliable connectivity, and smart features, your feedback on how it performs under heavier use is valuable. You mentioned concerns like Wi-Fi reconnecting after being idle, the touchscreen lagging during heavy multitasking, and background apps closing more often than you’d like. This may suggest it’s time for a software update. To check for updates: swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Navigate to and select Software update or System updates—this may differ between models. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, but on some devices you might need to tap Download now. Once downloaded, follow the on-screen steps to install. You can learn more about updating your device through the link below. Our knowledgeable Samsung Support Team is ready to assist—feel free to contact us. We appreciate your taking the time to share your experience. Thank you for being part of the Samsung community.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
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Thank you for sharing your honest experience with the Galaxy A36 5G. Designed to support daily needs with a simple interface, reliable connectivity, and smart features, your feedback on how it performs under heavier use is valuable. You mentioned concerns like Wi-Fi reconnecting after being idle, the touchscreen lagging during heavy multitasking, and background apps closing more often than you’d like. This may suggest it’s time for a software update. To check for updates: swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Navigate to and select Software update or System updates—this may differ between models. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, but on some devices you might need to tap Download now. Once downloaded, follow the on-screen steps to install. You can learn more about updating your device through the link below. Our knowledgeable Samsung Support Team is ready to assist—feel free to contact us. We appreciate your taking the time to share your experience. Thank you for being part of the Samsung community.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Disappointed
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
Riddled with bugs. Nothing i set up remains where I put it.
No, I would not recommend this to a friend.
Value
1
Response from Samsung USBy R&R, January 29, 2026
Hi Disappointed,
Thank you for sharing your experience. The Galaxy A36 5G aims to deliver a smooth, customizable mobile experience, letting users personalize their layouts, apps, and settings to suit their routines. We’re eager to hear more about your experience with your Galaxy A36 5G. Please reach out to our Samsung Support Team to share additional details so we can assist with troubleshooting. Your feedback is important to us. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience. The Galaxy A36 5G aims to deliver a smooth, customizable mobile experience, letting users personalize their layouts, apps, and settings to suit their routines. We’re eager to hear more about your experience with your Galaxy A36 5G. Please reach out to our Samsung Support Team to share additional details so we can assist with troubleshooting. Your feedback is important to us. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Battery Capacity (mAh, Typical) 5000
on March 28, 2025
Posted by: NYX99
Battery Capacity (mAh, Typical)
5000
typical but better than iphones
5000
typical but better than iphones
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The super AMOLED DISPLAY IS AMAZING
on March 27, 2025
Posted by: Monsef
The best color the best view and angles I like Samsung screens
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good futureproof device
on March 28, 2025
Posted by: atishey
from India
Expertise:Expert
Supports every samsung device that has even released
Galaxy Ring,Galaxy Buds3 Pro,Galaxy Buds2 Pro,Galaxy Buds Pro,Galaxy Buds Live,Galaxy Buds+,Galaxy Buds3,Galaxy Buds2,Galaxy Buds,Galaxy Buds FE,Galaxy Fit3,Galaxy Fit2,Galaxy Fit e,Galaxy Fit,Galaxy Watch FE,Galaxy Watch Ultra,Galaxy Watch7,Galaxy Watch6,Galaxy Watch5,Galaxy Watch4,Galaxy Watch3,Galaxy Watch,Galaxy Watch Active2,Galaxy Watch Active
Galaxy Ring,Galaxy Buds3 Pro,Galaxy Buds2 Pro,Galaxy Buds Pro,Galaxy Buds Live,Galaxy Buds+,Galaxy Buds3,Galaxy Buds2,Galaxy Buds,Galaxy Buds FE,Galaxy Fit3,Galaxy Fit2,Galaxy Fit e,Galaxy Fit,Galaxy Watch FE,Galaxy Watch Ultra,Galaxy Watch7,Galaxy Watch6,Galaxy Watch5,Galaxy Watch4,Galaxy Watch3,Galaxy Watch,Galaxy Watch Active2,Galaxy Watch Active
allows 4k 30 fps recording in normal as well as ultrawide.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing feature
on March 28, 2025
Posted by: Mohsin
from New Jersey
Expertise:Expert
Technology (Main Display)
Super AMOLED
Color Depth (Main Display)
16M
Super AMOLED
Color Depth (Main Display)
16M
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bad design
on June 21, 2025
Posted by: WickedCool
[This review was collected as part of a promotion.] To begin all, I can say, is I do dislike the location, to power down the device next main concern of taking a screenshot, which is no good. It doesn't have its original location or It's original set up of swiping, the front screen like it used to, which was quicker.
Very bad design on the memory on the phone, very bad design, no SD card slot and foremost.
If there was a way to move everything over in one shot without dragging, it would be nice plus the option to add even if it's cloud storage. So everything can be sent over it. The options for that it would be nice.
The only Decency the phone itself has it does function quick for normal things of what you're doing and that's about it.
I'll leave it like that.
Very bad design on the memory on the phone, very bad design, no SD card slot and foremost.
If there was a way to move everything over in one shot without dragging, it would be nice plus the option to add even if it's cloud storage. So everything can be sent over it. The options for that it would be nice.
The only Decency the phone itself has it does function quick for normal things of what you're doing and that's about it.
I'll leave it like that.
Value
2
Response from Samsung USBy R&R, June 23, 2025
Hey WickedCool,
Thank you for sharing your thoughts and detailed experience with us. We appreciate your insights on design and usability, and it's clear that you value seamless and intuitive functionality. While the Galaxy A36 may have a slightly different layout compared to previous models, it's great to hear that it still delivers quick performance for your daily needs. We are constantly evolving, and user feedback like yours helps guide improvements across the Galaxy lineup. Thank you for choosing Samsung—innovation inspired by you.
-Ty
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Thank you for sharing your thoughts and detailed experience with us. We appreciate your insights on design and usability, and it's clear that you value seamless and intuitive functionality. While the Galaxy A36 may have a slightly different layout compared to previous models, it's great to hear that it still delivers quick performance for your daily needs. We are constantly evolving, and user feedback like yours helps guide improvements across the Galaxy lineup. Thank you for choosing Samsung—innovation inspired by you.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
A36 the good and the bad
on June 25, 2025
Posted by: Elroy1979
[This review was collected as part of a promotion.] It has all the bells and whistles as the upgraded galaxy AI which is helpful but has no spot for sd cards and is kinda weak construction and the plastic or glass on the back of the case easily breaks just with something else in ur pocket . It runs smooth as I do used it for everything from gaming and work and then entertainment although missjng the 3. 5 jack kinda sucks with an older home theater system but can always get a dongle....the front glass seems to hold up good and speed is nice just need a Lil more memorely but all in all it has good features for about all u can want to do and runs smooth even with the memory getting low....all around good phone for the price..
Value
4
Response from Samsung USBy R&R, June 26, 2025
Good day Elroy1979,
Thank you for your detailed review of the Galaxy A36 5G! It’s great to hear that the device is performing well for your day-to-day use, from gaming and work to entertainment. While this model doesn’t include Galaxy AI, it still offers a smart experience with features like Google Assistant and Gemini, complemented by the latest One UI 7.0 update. Combined with smooth performance and all-around versatility, the Galaxy A36 5G is a strong pick for anyone seeking a dependable and capable smartphone that keeps up with their lifestyle. Thank you for sharing your experience with us. We value you as a Samsung customer.
-Ty
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Thank you for your detailed review of the Galaxy A36 5G! It’s great to hear that the device is performing well for your day-to-day use, from gaming and work to entertainment. While this model doesn’t include Galaxy AI, it still offers a smart experience with features like Google Assistant and Gemini, complemented by the latest One UI 7.0 update. Combined with smooth performance and all-around versatility, the Galaxy A36 5G is a strong pick for anyone seeking a dependable and capable smartphone that keeps up with their lifestyle. Thank you for sharing your experience with us. We value you as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US