Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Average customer rating
4.6
(1,173 Reviews)
Rating breakdown 1,173 reviews
5 Stars
847
4 Stars
228
3 Stars
62
2 Stars
19
1 Star
17
84%of customers recommend this product.
(
57 out of
68)
Customer Reviews for Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Customer Rating
1
Battery not as advertised
on May 14, 2025
Posted by: Marcia
Expertise:Intermediate
I have the screen dimmed way down and I am keeping most of my apps in deep sleep. The battery history indicates my apps are using very little power. I've done everything I can to degrade the experience and use less power and this battery is not acceptable. My 2+ year old A23 5G works better. The battery is everything regardless of any other good features. I am very disappointed in my purchase of this A36 5G phone. I expected more from Samsung.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, May 16, 2025
Hi Marcia,
Thank you for sharing your experience with us. We understand the importance of long-lasting battery life for staying connected throughout the day. The Galaxy A36 5G is designed with power-efficient features and smart battery management that adapts to your usage habits over time. While performance can vary based on your settings and environment, many users find the combination of balance, power, and design to be an excellent fit for their everyday needs. With a battery capacity of up to 5000mAh, your device can support up to 29 hours of usage. For tips on how to maximize your device's battery life through settings, please check out the online article linked below. If you need further assistance, feel free to contact our Samsung Support Team. We are here to help. Thank you for choosing Samsung!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with us. We understand the importance of long-lasting battery life for staying connected throughout the day. The Galaxy A36 5G is designed with power-efficient features and smart battery management that adapts to your usage habits over time. While performance can vary based on your settings and environment, many users find the combination of balance, power, and design to be an excellent fit for their everyday needs. With a battery capacity of up to 5000mAh, your device can support up to 29 hours of usage. For tips on how to maximize your device's battery life through settings, please check out the online article linked below. If you need further assistance, feel free to contact our Samsung Support Team. We are here to help. Thank you for choosing Samsung!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not a fan
on April 22, 2025
Posted by: Tragar63
from PA
Expertise:Intermediate
keyboard response time sucks. I am a slow texter and I can easily get many letters ahead.
Also the swipe to type is awful. It gets about 90% of the words wrong and spell check never even gets close.
Finger print reader is kind of sketchy as well. I have re loaded my prints several times and still does the same thing.
Also the swipe to type is awful. It gets about 90% of the words wrong and spell check never even gets close.
Finger print reader is kind of sketchy as well. I have re loaded my prints several times and still does the same thing.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, April 24, 2025
Hello Tragar63,
We appreciate your insights on the A36 5G. While your experience is unique, many users continue to enjoy features such as a bright, vibrant screen and long-lasting battery life.
The on-screen keyboard is essential for using your Galaxy phone or tablet, allowing you to reply to messages, search the web, and complete other important tasks. We recommend using the Samsung Keyboard, which is preinstalled on your device. If you encounter challenges with a third-party keyboard app, we encourage you to contact its developer for assistance. Optimizing your device using Device Care in your phone’s Settings may be beneficial. To do this, close all running apps on your phone or tablet. Then, navigate to Settings, tap Device care, and select Optimize now. This action will close any background apps and enhance various settings. You can also refer to the article “Keyboard is not working on Galaxy phone or tablet” for further troubleshooting steps.
Your phone’s fingerprint sensor offers a convenient and secure way to unlock your device and protect your personal information. If you’re using a phone case, ensure it is properly positioned on your phone and allows for sufficient exposure to the fingerprint sensor. If any part of the case obstructs the sensor or your finger’s contact with it, this can affect its functionality. Additionally, it’s best to keep your hands lightly moisturized, as the sensor may not respond effectively to dry or chapped fingers. A bit of hand lotion can help with this, but avoid overly wet fingers, as the sensor may not recognize them. For more assistance, check out the article “Samsung phone is not recognizing fingerprints.”
If you would like further assistance, please do not hesitate to contact our Samsung Support Team. We’re here to ensure your phone performs at its very best. Thank you for choosing Samsung!
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your insights on the A36 5G. While your experience is unique, many users continue to enjoy features such as a bright, vibrant screen and long-lasting battery life.
The on-screen keyboard is essential for using your Galaxy phone or tablet, allowing you to reply to messages, search the web, and complete other important tasks. We recommend using the Samsung Keyboard, which is preinstalled on your device. If you encounter challenges with a third-party keyboard app, we encourage you to contact its developer for assistance. Optimizing your device using Device Care in your phone’s Settings may be beneficial. To do this, close all running apps on your phone or tablet. Then, navigate to Settings, tap Device care, and select Optimize now. This action will close any background apps and enhance various settings. You can also refer to the article “Keyboard is not working on Galaxy phone or tablet” for further troubleshooting steps.
Your phone’s fingerprint sensor offers a convenient and secure way to unlock your device and protect your personal information. If you’re using a phone case, ensure it is properly positioned on your phone and allows for sufficient exposure to the fingerprint sensor. If any part of the case obstructs the sensor or your finger’s contact with it, this can affect its functionality. Additionally, it’s best to keep your hands lightly moisturized, as the sensor may not respond effectively to dry or chapped fingers. A bit of hand lotion can help with this, but avoid overly wet fingers, as the sensor may not recognize them. For more assistance, check out the article “Samsung phone is not recognizing fingerprints.”
If you would like further assistance, please do not hesitate to contact our Samsung Support Team. We’re here to ensure your phone performs at its very best. Thank you for choosing Samsung!
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: David
Expertise:Intermediate
Verified Purchase:Yes
Can't get any support. The website is not helpful and there isn't anyway to contact anyone.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, May 29, 2025
Hey David,
We would love to learn more about the support you need for your Galaxy A36 5G. You can contact our Samsung Support Team by phone at 1-800-SAMSUNG or through chat. We will be more than happy to assist you. Thank you for choosing Samsung. We're here to help!
Contact Us
https://www.samsung.com/us/support/contact/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We would love to learn more about the support you need for your Galaxy A36 5G. You can contact our Samsung Support Team by phone at 1-800-SAMSUNG or through chat. We will be more than happy to assist you. Thank you for choosing Samsung. We're here to help!
Contact Us
https://www.samsung.com/us/support/contact/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Couldn't connect with my carrier.
on June 30, 2025
Posted by: PastorDan
[This review was collected as part of a promotion.] Couldn't get it connected to the carrier I've been with for 8+ years. "Unlocked" isn't true.
Value
1
Response from Samsung USBy R&R, July 1, 2025
Hi PastorDan,
Thank you for sharing your insights about the Galaxy A36 5G. We recognize the importance of a device that integrates seamlessly with your preferred carrier, especially after years of loyalty to that network. Your feedback is invaluable as we work to enhance the compatibility of our unlocked Galaxy devices across various networks. To gain a better understanding of your experience, we encourage you to contact a member of our dedicated Samsung Support Team for further assistance. Our commitment is to provide devices that enable flexible connectivity, exceptional performance, and versatility, meeting the diverse needs of our users. We invite you to continue exploring the Galaxy lineup, where innovation and adaptability can elevate your connectivity experience. Thank you for being a valued member of the Samsung community!
Contact Us
https://www.samsung.com/us/support/contact/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insights about the Galaxy A36 5G. We recognize the importance of a device that integrates seamlessly with your preferred carrier, especially after years of loyalty to that network. Your feedback is invaluable as we work to enhance the compatibility of our unlocked Galaxy devices across various networks. To gain a better understanding of your experience, we encourage you to contact a member of our dedicated Samsung Support Team for further assistance. Our commitment is to provide devices that enable flexible connectivity, exceptional performance, and versatility, meeting the diverse needs of our users. We invite you to continue exploring the Galaxy lineup, where innovation and adaptability can elevate your connectivity experience. Thank you for being a valued member of the Samsung community!
Contact Us
https://www.samsung.com/us/support/contact/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality and the phone is disable
on October 14, 2025
Posted by: Angel88
[This review was collected as part of a promotion.] The phone is disable don't working poor quality phone
Value
1
Response from Samsung USBy R&R, October 20, 2025
Hey Angel88,
Thank you for taking the time to share your experience with your Galaxy A36 5G. We understand how frustrating it can be when your device stops working unexpectedly. We are committed to providing you with the best possible service. Please reach out to our Samsung Support Team so we can better understand the issue your phone is experiencing. You have warranty options, and we have partnered with uBreakiFix as an authorized repair location to help you get your device back up and running. Thank you for reaching out. We value you as a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your experience with your Galaxy A36 5G. We understand how frustrating it can be when your device stops working unexpectedly. We are committed to providing you with the best possible service. Please reach out to our Samsung Support Team so we can better understand the issue your phone is experiencing. You have warranty options, and we have partnered with uBreakiFix as an authorized repair location to help you get your device back up and running. Thank you for reaching out. We value you as a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This product is only good for games to play
on November 5, 2025
Posted by: 12Jessiep
[This review was collected as part of a promotion.] "Galaxy AI' Features are pretty cool the colors a real vibrant and awesomely cool on the other hand I have Galaxy A 36 and I am not happy with the device at all I use my device for work and have had more things go wrong with it than actually work for me lost a lot of business because of it. But if u want to play games is sure works for that and not much else..... Wish I could get a device that actually does what the specs say it will do AI' is very smart on this device. Thanks for not much else
Value
2
Response from Samsung USBy R&R, November 6, 2025
Hey 12Jessiep
Thank you for sharing your experience with the Galaxy A36 5G. You highlighted its vibrant display and user-friendly smart features. We recognize that some users require a device capable of handling intensive multitasking or business tasks, and Samsung provides a variety of performance options within the Galaxy series to cater to those needs. Your feedback offers valuable insight into how different users engage with our devices, helping us understand real-world usage of our features. We appreciate your input and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A36 5G. You highlighted its vibrant display and user-friendly smart features. We recognize that some users require a device capable of handling intensive multitasking or business tasks, and Samsung provides a variety of performance options within the Galaxy series to cater to those needs. Your feedback offers valuable insight into how different users engage with our devices, helping us understand real-world usage of our features. We appreciate your input and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Battery Capacity (mAh, Typical) 5000
on March 28, 2025
Posted by: NYX99
Battery Capacity (mAh, Typical)
5000
typical but better than iphones
5000
typical but better than iphones
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The super AMOLED DISPLAY IS AMAZING
on March 27, 2025
Posted by: Monsef
The best color the best view and angles I like Samsung screens
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US