Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Average customer rating
4.6
(1,561 Reviews)
Rating breakdown 1,561 reviews
5 Stars
1,101
4 Stars
321
3 Stars
89
2 Stars
26
1 Star
24
80%of customers recommend this product.
(
61 out of
76)
Customer Reviews for Boost Mobile - Samsung Galaxy A36 5G - Prepaid Smartphone - Awesome Black
Customer Rating
4
This phone is great!
on October 10, 2025
Posted by: Bksonly83
[This review was collected as part of a promotion.] This device is so easy to use. And has all the features that I need for work as well as for personal use. I love how many things that you can customize on this phone.
Also I am rough on my phones... but this one is extremely durable. It has withstanded all drops and falls.
Also I am rough on my phones... but this one is extremely durable. It has withstanded all drops and falls.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on October 10, 2025
Posted by: Stormageddon
[This review was collected as part of a promotion.] I don't use the Galaxy AI too often, but it helps me when I do. The phone is great for streaming, movies, games, ebooks, everything really. I always get Samsung because I trust the brand and the products never let me down. They also outlast competitors for less money. I've never had a complaint with my Galaxy, nor the previous one. Easy to setup and easy to use. Features are awesome and keep me up to date.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Defective Screen
on October 10, 2025
Posted by: FreshPrinceLBC
[This review was collected as part of a promotion.] I rated the device 3 stars due to the defective screen. It's a good efficient phone, as it's packed with great features and AI too, which let's you circle objects in the pictures to look into more details, but the screen went black suddenly and doesn't come back on. Everything else seems to continue to work, besides the screen. If that problem can be fixed then it would be rated a 4 star.
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hey there FreshPrinceLBC,
Thank you for reaching out and sharing your thoughts on the Galaxy A36 5G. We understand how frustrating it can be when your display suddenly blacks out. If your device only shows a blank screen, there are several things to check. Your battery might be dead, or the device may need a reset. Try doing a force restart by pressing and holding the Power (or Side) button and Volume down button for 20 seconds. If your device has a removable battery, take it out for 60 seconds and then reinsert it. Make sure you're using an authentic Samsung charger to ensure safe charging. Additional troubleshooting tips for a black screen can be found below. Samsung has also partnered with uBreakiFix for authorized repairs—you can visit any location for examination and repair. We value your feedback and thank you for choosing Samsung.
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for reaching out and sharing your thoughts on the Galaxy A36 5G. We understand how frustrating it can be when your display suddenly blacks out. If your device only shows a blank screen, there are several things to check. Your battery might be dead, or the device may need a reset. Try doing a force restart by pressing and holding the Power (or Side) button and Volume down button for 20 seconds. If your device has a removable battery, take it out for 60 seconds and then reinsert it. Make sure you're using an authentic Samsung charger to ensure safe charging. Additional troubleshooting tips for a black screen can be found below. Samsung has also partnered with uBreakiFix for authorized repairs—you can visit any location for examination and repair. We value your feedback and thank you for choosing Samsung.
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Previous i-Phone user
on October 10, 2025
Posted by: Grampatech
[This review was collected as part of a promotion.] I couldn't be more impressed with my new Samsung A36 5G. The ease of use, and the incredibly intuitive Galaxy Ai makes everyday tasks quick and easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A36 5G phone and Galaxy AI
on October 10, 2025
Posted by: ShortbusRocky
[This review was collected as part of a promotion.] Great phone. Tons of storage for pictures and games. Incredibly user friendly and Galaxy AI is my favorite AI to use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on October 10, 2025
Posted by: minnies909
[This review was collected as part of a promotion.] This phone keeps me update on everything.Especially having kids dropping my phone. I do not know how many times it never cracked.This is a perfect for parents on the go
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great 👍🏾 budget friendly phone 📱
on October 10, 2025
Posted by: WolloMenez
[This review was collected as part of a promotion.] I was worried initially when I bought the phone since it was inexpensive but I was wrong. The A36 5G is great 👍🏾 phone. I use my phone 📱 more than the average users listening to music for more than 12 hours a day. Using multiple apps for work 6 days a week 12 plus hours a day, this phone 📱 delivers 🙌🏾 I been using this phone for the past 3 months without any glitches or problems! I highly recommend this A36 5G Samsung phone 📲 Buy it!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The product is moderately good.
on October 10, 2025
Posted by: DavidValencia
[This review was collected as part of a promotion.] I find all the features OK. However, I think these phones should have more structured power circuits, as many different chargers provide a great amount of power that most of the time end up damaging the port or the phone itself. As a result, I have been subject to charge my phone with my pc or weaker power sources. On the other hand, I really appraise the multi-task and dual screen, features that are essential to accomplish different and important tasks as fast and useful as possible.
Value
3
Response from Samsung USBy R&R, October 21, 2025
Greetings DavidValencia,
Thank you for reaching out and sharing your insight and thoughts on your Galaxy A36 5G. We appreciate your feedback as it helps us understand how users are interacting with their products. To ensure compatibility with the charging port and compatible chargers, we strongly recommend using only Samsung-authenticated charger cables and adapters. This is not just for the best performance of your device, but also for your safety. Please check out the link below for information on supported cables, types of charging cables, and the charging speed needed for your device. We thank you for taking the time to reach out. We value you as a Samsung customer.
Wall chargers and charging your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your insight and thoughts on your Galaxy A36 5G. We appreciate your feedback as it helps us understand how users are interacting with their products. To ensure compatibility with the charging port and compatible chargers, we strongly recommend using only Samsung-authenticated charger cables and adapters. This is not just for the best performance of your device, but also for your safety. Please check out the link below for information on supported cables, types of charging cables, and the charging speed needed for your device. We thank you for taking the time to reach out. We value you as a Samsung customer.
Wall chargers and charging your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US