Customer reviews from motorola.com
Boost Mobile - moto g - 2025 Prepaid Smartphone - Forest Gray
Average customer rating
4
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
66
4 Stars
23
3 Stars
10
2 Stars
8
1 Star
15
75%of customers recommend this product.
(
40 out of
53)
Customer Reviews for Boost Mobile - moto g - 2025 Prepaid Smartphone - Forest Gray
Customer Rating
2
Not what I expected
on August 13, 2025
Posted by: MotoG 2025
I purchased almost a month ago and it's not what I expected. I thought it would at least be comparable with the 2022 version a the most g I had before. I have people saying I sound muffled in phone calls, it freezes up when trying to access apps and when making calls it doesn't complete the numbers when trying to dial
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Thank you for your feedback. We’re sorry to hear that your phone is not performing as expected and understand how frustrating this must be. As we stand behind our products, we would like to have the opportunity to investigate your trade-in concern. Please check the email that we have sent you so we can further discuss this matter.
Written by a customer while visiting motorola.com
Customer Rating
5
Easy set up, great features!
on September 27, 2025
Posted by: Little Lulu
I love this phone! I really love being able to use my finger to sign in. Pictures are really good and it’s just plain easy to use especially for a 74 year old woman. This is my 2nd Motorola G. My husband accidentally dropped the phone and the glass shattered. It did not have a case on it so this time it has a case. This was an easy set up. The only that was able to fix is it didn’t take all the contacts over to the new phone. I had kept the old phone just in case. I believe it was the old phone that caused the issue.
Response from motorola.comBy Mitch, Motorola Customer Care, September 28, 2025
Hi Little Lulu, We’re so glad to hear that you’re enjoying your new Motorola phone and that the setup was easy. It’s great to know the fingerprint sign-in and features are making things simple and convenient. We’re sorry to hear about the glass on your previous device, but it sounds like you’re well prepared this time with a case. Regarding the contacts, sometimes transfer depends on the source phone or account settings, so keeping your old phone handy was a smart step. We truly appreciate your loyalty to the Moto G series and are happy to have you as part of the Motorola family! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
A gift
on October 27, 2025
Posted by: JessC
from Wisconsin
I purchased this new Motorola Moto G for a coworker. So far they are happy with it. They like how the screen/graphics when playing games are better than the iPhone. They also like not having to charge it every day.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 27, 2025
Hi JessC, We’re glad to hear that your coworker is enjoying their new Moto G, especially the screen quality and battery life. We appreciate your support and hope they continue to enjoy the phone! If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Nothing but Glitches
on May 29, 2026
Posted by: Splitnock
from Upstate NY
Long time Motorola user, mostly lower mid tier phones, Moto G's. My last phone was the 5 G Ace which was a great phone, but I had iss5with the charger so this past December I purchased 2 Moto g powers 2025s. Nice looking phones, but shortly after purchasing it's nothing but glitches. Shake light doesn't always work, finger print scanner doesn't work often. Laggy and slow. That's just my phone, my wife although she has not complained about hers, has issues with the volume going crazy loud. I said something to my son who has the 24 edition says his acts very similar to mine. Frustrating! I know it's not a top tier phone, but come on. Lol phone locked up while typing this
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, May 29, 2026
Hi Splitnock, Thank you for being a loyal, long-time member of the Motorola family, and for taking the time to share such detailed feedback with us. we sincerely apologize for the immense frustration this experience has caused you. Moving from a reliable device like the Moto G Stylus 5G Ace to a brand-new pair of Moto G Power devices should feel like an upgrade, not a series of headaches. We have sent you an email to get more details about your concern. We are here to help
Written by a customer while visiting motorola.com
Customer Rating
5
Impressive Feature Set
on August 11, 2025
Posted by: Sonicc89
from Baltimore, MD
I have used a wide range of devices in the past few years. My main device was an iPhone 11 Pro and I briefly switched to a cheap obamaphone before choosing the Mogo G 25 recently on sale. The Moto G is not a slow device - I would know what slow feels like coming from a state phone, but the Moto is about the same speed as the 11 Pro when you use ram boost for most tasks. The screen is great you can't tell it's 720p the pixel density is so sharp, the refresh rate is really smooth, colors are vibrant like an IPS. Battery is a champ I don't even need to worry about charging it but once every night. Grippy phone that doesn't slip out of your hand and the camera is very good in daylight. Good speakers, fingerprint sensor is better than face unlock. The features for the price are impressive and if you get it on sale even better. Best part is sd slot and headphone jack of course for us old school android users. I don't miss my iPhone at all I think I like using the Moto even though the iPhone had a better camera.
Response from motorola.comBy Mitch, Motorola Customer Care, August 11, 2025
Hi Sonicc89, Thank you for your thorough and thoughtful feedback. We’re glad to hear the Moto G 2025 phone is delivering solid performance, great battery life, and a vibrant display that meets your expectations. It’s great to know features like the SD slot and headphone jack add value for you, and that the phone feels comfortable and reliable in everyday use. We appreciate you choosing Motorola and hope you continue enjoying your device. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Frustrating to set up but OK now.
on August 18, 2025
Posted by: purple orchids
Not sure if the issue was my internet connection or not, but I had a struggle connecting to wi-fi and maintaining the connection the first few days.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, August 19, 2025
Hi purple orchids, Thank you for sharing your experience. We understand how frustrating initial setups can be, especially when it comes to Wi-Fi connectivity. It's possible the trouble you experienced was related to your internet connection or router compatibility, but we're glad to hear things have stabilized and your device is working as expected now. Let us know if you require further assistance.
Written by a customer while visiting motorola.com
Customer Rating
2
on September 9, 2025
Posted by: Xxxxx
Phone wasn't able to connect to network at home so texts and calls were not coming in or out, had to reboot Everytime to update, tedious and costly . Voicemail app that comes with phone is also a tedious effort, have to choose dial up to access messages which are read back slowly announcing callers phone #, then messages, to hear 10 messages took 20 minutes at times.
Response from motorola.comBy Carlos, Motorola Customer Care, September 9, 2025
Hi Xxxxx, Thanks for sharing your experience — we’re sorry to hear about the network connectivity issues and voicemail frustrations. Having to reboot just to receive calls and texts is definitely not acceptable, and we understand how disruptive and costly that can be. We have sent you an email to further assist.
Written by a customer while visiting motorola.com
Customer Rating
5
Good value
on September 10, 2025
Posted by: rkar
I've used several generations of Moto G. I find they give me good value nad good service.
Response from motorola.comBy Mitch, Motorola Customer Care, September 10, 2025
Hi Rkar, Thank you so much for your continued support! We’re thrilled to hear that Moto G has been a reliable choice for you, offering both solid performance and good value. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en.
Written by a customer while visiting motorola.com