Customer reviews from motorola.com
Boost Mobile - moto g - 2025 Prepaid Smartphone - Forest Gray
Average customer rating
4
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
61
4 Stars
20
3 Stars
9
2 Stars
6
1 Star
15
74%of customers recommend this product.
(
35 out of
47)
Customer Reviews for Boost Mobile - moto g - 2025 Prepaid Smartphone - Forest Gray
Customer Rating
5
Update Moto g
on June 3, 2025
Posted by: charlotte28
I bought my new moto g-2025 about 3 weeks ago. The settings are very different from my old one which was Android 9. The new one is Android 15. The phone is a little larger and I wish it wasn't. With a case, it will no longer fit into the front pocket of my purse which kept it handy and easy to access when it rang or buzzed. Overall, it is a great improvement.
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2025
Hi Charlotte28, Thank you for sharing your experience. We understand that adjusting to a newer Android version and a slightly larger size can take some getting used to. We're glad to hear you're finding it to be a great improvement overall. If you ever need help, give us a holler or reach out to our official Moto G community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Only one problem is the battery.
on October 20, 2025
Posted by: SAPB
I bought this to replace my older phone, also a Motorola, I like almost every thing about it, my complaint is the battery, do not last longer as the advertisement, I try everything I was instructed but didn't improve the life of battery. I m thinking about returning it
Response from motorola.comBy Mitch, Motorola Customer Care, October 21, 2025
Hi SAPB, We’re sorry to hear about the battery concerns with your phone. We would like the opportunity to investigate this further and assist you. Please check the email we’ve sent so we can discuss the matter in more detail and help find a resolution.
Written by a customer while visiting motorola.com
Customer Rating
3
Hate it
on October 24, 2025
Posted by: NMR25
from Reno Nevada
Not as good as Moto g 6 no longer available. Mine stopped working after 2 weeks, had to send it to Motorola, they never specified what went wrong. Basically mine got stuck on Gemini I never wanted and couldn’t unstick it. Will not buy it again. Also I hate “glance” because even though I always have to disable it uses battery power. Motorola used to be good not so much these days.
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, October 24, 2025
Hi NMR25, We’re very sorry to hear about your experience with your Motorola device. That’s definitely not the level of quality or reliability we want you to have. We understand how frustrating it is to deal with technical issues and unwanted features like Glance. Thank you for sharing your feedback. We'd like to help you. We have sent you an email to further assist you. We'll be waiting for your response.
Written by a customer while visiting motorola.com
Customer Rating
5
Durable phone that lived through a pyscho
on January 29, 2026
Posted by: Allie1980
So I got this phone in February of 2025 after someone had stolen my Motorola Edge that I loved for the 3 weeks I had it. The Moto G was the cheaper option that was free with a new account and I definitely didn't want it. I'm a fiery Italian with a pretty bad temper that often results in me throwing my phone against a wall approximately 2-3 times a week. This phone not only withstood all of this many, many, .many times but did it with only one small crack on the screen. As a female you would think "How hard can she actually throw?", I once threw a full size refrigerator at my husband during an argument, like I said, fiery temper. So, if your looking for a durable phone that can hold up in the most extreme situations then this is the phone for you. If this Phone breaks and is unable to be used I for one will be SHOCKED, and will wait for your review because that's gonna be some story.
Response from motorola.comBy Carlos, Motorola Customer Care, January 29, 2026
Hi Allie1980, Thank you for your feedback! We’re glad to hear the phone has been impressively durable and held up well even under tough conditions. Your experience really highlights its build quality. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en
Written by a customer while visiting motorola.com
Customer Rating
1
Absolute Joke
on February 8, 2026
Posted by: Current Moto hater
This phone is absolutely terrible. Constant UI lag, freezes and is overall a waste of effort and money. Currently, all it does is cycle through the start up process.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, February 9, 2026
We're sorry to hear about what you’re experiencing with the phone. We understand how frustrating it can be when a device becomes slow, freezes, and keeps restarting during the startup process. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Keep searching. This phone SUCKS
on January 25, 2026
Posted by: bobhatesthisphone
I hate this phone. Sorry but it is glutted with a bunch of crap I will never use and you can't uninstall them. The messaging app is terrible. It is FULL of obnoxious colors, sounds ect. The choices for notification sounds are HORRIBLE and I mean HORRIBLE. The only thing I like about this phone is that it didn't cost me a ton of $$. Gonna be honest here and tell you I hope this think dies quicker than my previous phones as that is the only way my hubby will agree to new phones. NO MORE MOTOROLA for us. YUCK
Response from motorola.comBy Mitch, Motorola Customer Care, January 26, 2026
Hi Bobhatesthisphone, We're sorry to hear how frustrated you’re feeling, and we appreciate you being honest about your experience. This is not the impression we want anyone to have, and we understand how disappointing it can be when a phone doesn’t match your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Horrible phone
on January 31, 2026
Posted by: straighttalk user
from california
If I could give 0 stars I would! I didn't even have the phone for a year! started slowing down and freezing then the menu would sit and flash. Screen stopped responding. Then yesterday barely used it and it restarted and has not stopped flashing the restart screens over and over again. worst phone i have had.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, February 2, 2026
Hi Straighttalk user, We're sorry to hear about your experience and how frustrating this must be. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
Boot Loop
on February 7, 2026
Posted by: mimi4
I bought this phone a month ago and have had nothing but trouble. It is super slow. I have trouble getting it to get off the home page. I swipe up and swipe up and swipe up and nothing happens. Twice it has gone into a boot loop. So I have had to redo everything.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, February 9, 2026
Hi Mimi4, We're sorry to hear about the trouble you’re experiencing with your phone. We understand how frustrating it is when the device is slow and gets stuck on the home screen or enters a boot loop. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com