Customer reviews from motorola.com
Boost Mobile - moto g - 2025 Prepaid Smartphone - Forest Gray
Average customer rating
4
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
61
4 Stars
20
3 Stars
9
2 Stars
6
1 Star
15
74%of customers recommend this product.
(
35 out of
47)
Customer Reviews for Boost Mobile - moto g - 2025 Prepaid Smartphone - Forest Gray
Customer Rating
2
Won't buy another moto phone
on August 2, 2025
Posted by: Cyntimental
This phone is horrible & it takes terrible pictures. I will definitely buy a Samsung next time.
Response from motorola.comBy Mitch, Motorola Customer Care, August 4, 2025
Hi Cyntimental, We’re sorry to hear that your experience hasn’t lived up to your expectations, especially when it comes to camera performance. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Terrible lock screen add ons
on August 28, 2025
Posted by: Dennis1014
Adds are not on my lock screen and I can't remove them. I wanted my own colored font and no shortcuts on my screen, but I'm forced to look at news articles and having extra features I want removed from my lock screen.
Response from motorola.comBy Carlos, Motorola Customer Care, August 29, 2025
Hi Dennis1014, Thank you for reaching out. I’m sorry to hear about the unwanted ads and features appearing on your lock screen. I understand how frustrating that can be, especially when you're looking for a more personalized and minimal experience. I have sent you an email to further assist you. I'll be waiting for your response.
Written by a customer while visiting motorola.com
Customer Rating
3
More os upgrades, please
on January 11, 2026
Posted by: John063
Not enough system upgrades. Need a minimum of 3 to make this a worthwhile purchase
Response from motorola.comBy Mitch, Motorola Customer Care, January 13, 2026
Hi John063, Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback regarding OS updates and understand how important long-term software support is when choosing a device. Your comments have been documented and are being shared with our internal teams for consideration. While we can’t guarantee that every suggestion will be implemented, customer input like yours plays an important role in shaping future products and update strategies. Thank you for choosing Motorola and for helping us improve.
Written by a customer while visiting motorola.com
Customer Rating
3
on January 14, 2026
Posted by: KevG81
from Ocean Park wa
The clock app... Seriously, stop with all the options for the alarm. An alarms should go off when you set it, and not continuously have reasons that or settings that need adjusted so the alarm doesn't silence itself. Or at least have notification and options that pop up when you set your first alarm warning you that certain settings have to be adjusted otherwise the phone will decide you don't need to wake up for work.
Response from motorola.comBy Carlos, Motorola Customer Care, January 14, 2026
Hi KevG81, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the alarm behavior on your Motorola device. We understand how important a reliable alarm is, and we regret the frustration this has caused. To better assist you, we have sent you an email. We'll be waiting for your response.
Written by a customer while visiting motorola.com
Customer Rating
4
A capable entry level phone for the price.
on September 4, 2025
Posted by: ddt5
from Boise, Id
This is a decent phone for the price. It, at least. starts slow though. It took three times as long to update as my Pixel 9 and takes, at least, twice as long to boot up, but it isn't the 'Edge' (which I also have). I can see the difference, but it cost a whole lot less than the Edge or Pixel. This is not going to be used as a primary phone, so it will work for us. It came with a decent amount of storage, 128G and with my 256g SD card it has more storage than my pixel. Its operating memory is low a 4G (causing the slowness) and I like how I can use 8G of storage to increase the operating memory. However, I have not had time to test it yet. I'd give it 5 stars if it came with 8G of operating memory. I haven't used the cameras yet, but I've been happy with the Motorola cameras for, at least 4 years and most cameras today are very capable today. I don't think I would ever trust a phone camera if I were a photograph aficionado. The phone comes with NFC and 5G. It also has a headphone jack if you're still liking that.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 5, 2025
Hi ddt5, Thank you for your thoughtful review! We’re glad to hear the Moto G 2025 is meeting your expectations for its price point and that features like expandable storage, NFC, 5G, and the headphone jack are working well for you. We understand the slower performance can be a drawback, especially compared to flagship devices, and we appreciate your insights on memory and boot times. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en
Written by a customer while visiting motorola.com
Customer Rating
3
Great phone with terrible trade-in process
on September 29, 2025
Posted by: TomBrenner
The phone is great and happy with it. But the trade-in process is extremely confusing and not documented.
Response from motorola.comBy Mitch, Motorola Customer Care, September 29, 2025
Hi TomBrenner, Thank you for sharing your feedback. We're glad to know you’re enjoying your new phone. We're sorry to hear about your trade-in experience. For assistance and to share your feedback, we suggest reaching out to Phobio support directly at MotorolaSupport@phobio.com. They’ll be able to look into this further for you.
Written by a customer while visiting motorola.com
Customer Rating
5
The best for me
on October 24, 2025
Posted by: Spookie
We purchased this phone for my wife after 2 other branded phones. This is a far better phone for the price as the other 2. I have had Motorola for my business since the bag phone era and always respected the dependability. When others have a little to no signal the Motorolas have always served me well. The only other brand I used was a sore disappointment because it had great reviews. I now own a Moto G Pure 2021 and plan to keep it until it will no longer works.
Response from motorola.comBy Carlos, Motorola Customer Care, October 24, 2025
Hi Spookie, Thank you for sharing your experience! We’re delighted to hear that the Motorola phone has continued to deliver the reliability and performance you’ve trusted for years. It’s wonderful to know your wife is happy with her new device and that Motorola remains your go-to brand. We truly appreciate your loyalty! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en
Written by a customer while visiting motorola.com
Customer Rating
5
on October 25, 2025
Posted by: Chrisbo7
For the price I paid, is a good phone. I have no complaints about it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 27, 2025
Hi Chrisbo7, Thank you for your feedback! We’re glad to hear that you’re satisfied with your phone and that it’s meeting your expectations. We appreciate your support! If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en.
Written by a customer while visiting motorola.com