Customer reviews from us.roborock.com
Roborock - S7 Max Ultra Robot Vacuum - White
Average customer rating
4.8
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
119
4 Stars
13
3 Stars
4
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
55 out of
58)
Customer Reviews for Roborock - S7 Max Ultra Robot Vacuum - White
Posted by: Wendy
Verified Purchase:Yes
I have had many other brands of robot vacuums but nothing compares to the Roborock. They have taken all the work out of keeping your floors clean! Absolutely love that it's self-cleaning and there's nothign I have to change out between vaccuuming and mopping. One and done!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
1
Disappointed
on December 18, 2025
Posted by: Jess
Breaks after 1 year. I received a replacement after my first one broke because it was still under warranty. One year later, the replacement doesn’t dock on its own or mop. I cleaned it weekly and replaced the parts as recommended. Not worth it at all and will be going with a different brand.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, December 19, 2025
Hi,
We are so sorry to know that there are issues with your robot vacuum. We notice that our support team is now helping you with the issue. Please don't worry. Thank you
We are so sorry to know that there are issues with your robot vacuum. We notice that our support team is now helping you with the issue. Please don't worry. Thank you
Written by a customer while visiting us.roborock.com
Customer Rating
1
save your money
on March 2, 2026
Posted by: jules25
I bought this around Christmas time. it jams every day oh, I hate it
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 5, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com