Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - Foodi PossibleCooker PRO, 8.5qt Multi-Cooker - Sea Salt Grey
Average customer rating
4.4
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
175
4 Stars
23
3 Stars
10
2 Stars
10
1 Star
20
89%of customers recommend this product.
(
141 out of
158)
Customer Reviews for Ninja - Refurbished Excellent - Foodi PossibleCooker PRO, 8.5qt Multi-Cooker - Sea Salt Grey
Customer Rating
1
Very disappointed
on November 29, 2025
Posted by: Zeke’s Mom
I really liked the idea of having all these various functions. Wanting to replace my Crock Pot with something more versatile, I opted for the Ninja Possible Cooker. I am very disappointed. The Slow Cook function is horrible. Set on Low, and it’s way too low. Set on high, it’s way too high, boiling the ingredients in 15-20 min.
It seems like Ninja just wants to put out new products, knowing people will swarm to buy them. Maybe put a lot more effort into R & D and product testing before sending new items t market.
Don’t even get me going how horrible the Shark robo-vacs are.
Response from sharkninja.comBy SharkNinja, December 5, 2025
Hi Zeke’s Mom,
Thank you for taking the time to leave a review.
We’re truly disappointed that you're having trouble with the slow cook function of your PossibleCooker Pro. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality. If you’d like further assistance, please reach out to us at 1-800-365-0135.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re truly disappointed that you're having trouble with the slow cook function of your PossibleCooker Pro. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality. If you’d like further assistance, please reach out to us at 1-800-365-0135.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
“Low” setting is too low
on December 6, 2025
Posted by: Chefboyrd
from Chicago
Gender:Male
I was excited at first but slow cooker recipes sometimes don’t turn out right. Slow cook “low” setting is too low. Wish I could take it back. Worried the non-stick coating will start flaking off as I continue to use—quality is not reassuring.
Response from sharkninja.comBy SharkNinja, December 9, 2025
Hi there,
Thank you for sharing your feedback.
We’re sorry to hear that your experience hasn’t met expectations. The PossibleCooker Pro is designed to provide consistent results across all cooking modes, including the slow cook function. If your meals aren’t turning out as expected, we’d love to help troubleshoot settings and recipes to ensure you get the best results.
Regarding your concern about the non-stick coating, our cookware is made with high-quality, durable materials and is rigorously tested for safety and longevity. Flaking should not occur under normal use, but if you notice any issues, please reach out to us right away so we can assist.
Your satisfaction is important to us. Please contact our Customer Care team by phone at 1-800-365-0135 so we can make this right.
Kind regards,
Ninja Kitchen US
Thank you for sharing your feedback.
We’re sorry to hear that your experience hasn’t met expectations. The PossibleCooker Pro is designed to provide consistent results across all cooking modes, including the slow cook function. If your meals aren’t turning out as expected, we’d love to help troubleshoot settings and recipes to ensure you get the best results.
Regarding your concern about the non-stick coating, our cookware is made with high-quality, durable materials and is rigorously tested for safety and longevity. Flaking should not occur under normal use, but if you notice any issues, please reach out to us right away so we can assist.
Your satisfaction is important to us. Please contact our Customer Care team by phone at 1-800-365-0135 so we can make this right.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
1
14-in 1 possible cooker
on January 7, 2026
Posted by: Athenaniki
Gender:Female
I git this On November 2025 and after 2 months it has a lot of scratches ! Low quality material ! Waste of money !
Response from sharkninja.comBy SharkNinja, January 10, 2026
Hi Athenaniki,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you’ve experienced with scratches, and we truly appreciate you bringing this to our attention. We take quality very seriously and will make sure your comments are passed along to our team for review.
For further assistance, please don’t hesitate to reach out to us at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you’ve experienced with scratches, and we truly appreciate you bringing this to our attention. We take quality very seriously and will make sure your comments are passed along to our team for review.
For further assistance, please don’t hesitate to reach out to us at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Poorly made
on January 20, 2026
Posted by: Stevey’s
My third multi cooker from Ninja. Very disappointed. I do shredded brisket in it. Slow and low 8 hours. Way too hot. Ruined it. Quality compared to the older black ones is horrible. Coating started flaking with first cook. The way the pot fits in the unit design is horrible.
Response from sharkninja.comBy SharkNinja, January 21, 2026
Hi Stevey,
Thank you for taking the time to share your experience. As someone who has used multiple Ninja multi‑cookers in the past, your perspective carries a lot of weight, and it’s clear that this latest unit didn’t meet the level of performance or durability you’ve come to expect. Having a long, slow cook run too hot, especially for something like shredded brisket, can be incredibly disappointing, and early flaking on the pot’s coating or issues with how the pot fits into the base should never take away from the cooking experience you’re aiming for. Our team would like the opportunity to review this with you more closely. When you’re able, please reach out to us here so we can assist further: https://support.sharkninja.com/en-CA/contact-us.
Kind Regards,
Ninja Kitchen US.
Thank you for taking the time to share your experience. As someone who has used multiple Ninja multi‑cookers in the past, your perspective carries a lot of weight, and it’s clear that this latest unit didn’t meet the level of performance or durability you’ve come to expect. Having a long, slow cook run too hot, especially for something like shredded brisket, can be incredibly disappointing, and early flaking on the pot’s coating or issues with how the pot fits into the base should never take away from the cooking experience you’re aiming for. Our team would like the opportunity to review this with you more closely. When you’re able, please reach out to us here so we can assist further: https://support.sharkninja.com/en-CA/contact-us.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not Happy with This Appliance
on January 30, 2026
Posted by: busygirl
I don't care for this model at all. The pre-heating function is time consuming and awkward. Having the power button on the left and the start button on the right is confusing. Why should you saute on one side and switching to cooking on the left with multiple selections for timer use and it must be on sous vide to continue cooking This machine needs to be simplified.
Response from sharkninja.comBy SharkNinja, January 30, 2026
Hi Busygirl,
Thank you for taking the time to leave feedback.
We’re sorry to hear about the issues you’ve experienced with the pre‑heating process and the control layout, and we understand how frustrating that can be. We truly appreciate your feedback, and we’ll make sure it’s passed along to our product teams as we’re always working to improve our designs.
If you need any further assistance or would like support with your unit, please don’t hesitate to reach out to us at:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave feedback.
We’re sorry to hear about the issues you’ve experienced with the pre‑heating process and the control layout, and we understand how frustrating that can be. We truly appreciate your feedback, and we’ll make sure it’s passed along to our product teams as we’re always working to improve our designs.
If you need any further assistance or would like support with your unit, please don’t hesitate to reach out to us at:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great concept. Poor execution.
on February 8, 2026
Posted by: BillyRay
Gender:Male
Love the versatility but there are two major issues I don't like. One is that the slow cook settings are nowhere near what they should be compared to every other slow cooker I have ever used in my life. The low setting is barely hot enough to heat and takes many hours to cook anything. The high setting is far too hot and results in boiling the contents, evaporating any sauces in the dish. For example I tried making a pot roast. The sear worked very well and saved using a separate skillet. However, when I switched to high slow cook, I discovered the sauce was rapidly boiling and reducing after only an hour! This is FAR too hot to be useful. I lowered it to the low setting and it then appeared to not be cooking at all after another couple of hours. So I switched back and forth each hour from high to low which is ridiculous. I can't trust this thing enough to leave it unattended. This really defeats the purpose of the timed cooking.And that's another issue - the low cook setting refuses to go below 6 hours. I found a workaround for this by setting it to high cook at my desired time then lowering the temp to low after starting it. Again, a ridiculous limitation. This appliance has some great features. Unfortunately, they are severely shadowed by poor design. Hopefully future models will fix the defects of this one.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 10, 2026
Hi there,
Thank you for taking the time to share your detailed feedback.
We’re really sorry to hear about the issues you’ve experienced with the slow cook settings. We understand how frustrating it must be when Low doesn’t cook consistently and High runs too hot, especially when you want to leave a recipe unattended. We also understand your concern about the minimum time limit on the Low setting and the workaround you’ve had to use. However, while we’re glad you enjoy the versatility and searing feature, we’re sorry these design limitations have affected your experience. We’ll be sure to pass your feedback along to our product teams for future improvements.
We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.com/en-CA/article/MC1000-Series-Ninja-Foodi-PossibleCooker-Pro-Troubleshooting-Guide-ca. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
Kind regards,
Shark Clean
Thank you for taking the time to share your detailed feedback.
We’re really sorry to hear about the issues you’ve experienced with the slow cook settings. We understand how frustrating it must be when Low doesn’t cook consistently and High runs too hot, especially when you want to leave a recipe unattended. We also understand your concern about the minimum time limit on the Low setting and the workaround you’ve had to use. However, while we’re glad you enjoy the versatility and searing feature, we’re sorry these design limitations have affected your experience. We’ll be sure to pass your feedback along to our product teams for future improvements.
We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.com/en-CA/article/MC1000-Series-Ninja-Foodi-PossibleCooker-Pro-Troubleshooting-Guide-ca. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Love the product , hate the design defect
on March 1, 2026
Posted by: Drexeldave
Gender:Male
The performance of the product I love! The pot gets chipped at the lid edge. I have the third lid coming, and the warranty handles the issue effortlessly, however I am afraid without design change I don't know how this issue won't occur again. I had purchased the newer model for my daughter as part of her Christmas gift, and I noticed the pot on that has a recess where the lid meets the pot itself, this would stop the non-stick surface from chopping. I was a bit disappointed to hear that since I purchased this unit at a department store vs the Ninja, we site my warranty isn't as complete as I i purchased at a store. It seems if I purchased on teh web site I would be eligible for a replacement of the unit itself, but since purchased at a store, They will replace only the defective part, which by design will probably happen again.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this
on August 8, 2022
Posted by: marnie
from Huntington Beach
Gender:Female
[This review was collected as part of a promotion.] I just love my new Ninja - Ninja Foodi PossibleCooker PRO, It makes cooking so much easier. and the clean up is very easy. Being single I dont want to make a full meal so this makes my meal preps a breeze.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com