Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
85
4 Stars
13
3 Stars
14
2 Stars
16
1 Star
17
73%of customers recommend this product.
(
71 out of
97)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
2
Waste of money
on September 22, 2025
Posted by: Sam12
from Cortlandt manor NY
Gender:Female
My old Ninja stopped working and wasn’t covered under warranty. So I purchased a new one, it arrived yesterday and upon washing it prior to using as the instructions recommended the carafe completely shattered and cut my husbands finger. This will be the last time I purchase a Ninja. Two coffee makers in two years and both defective.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 22, 2025
Hi Sam12, Thank you for taking the time to leave a review and share your experience. We’re truly sorry to hear about the issues you’ve encountered with your Ninja coffee makers, as well as the injury caused by the carafe. This is certainly not the experience we want for our customers. We’d like to make this right and address your concerns directly. Please contact our Customer Service team at 1-800-365-0135. Our hours of operation are Monday–Friday, 9am–9pm EST, and Saturday, 9am–6pm EST. We’re here to help and look forward to assisting you further. Thank you again for your feedback. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Disappointed customer
on October 10, 2025
Posted by: Mytime70
Gender:Female
I looked at this so carefully and it was great having pod and drip sadly my drip dosent work The reason I bought this for the kcup and drip and really sticks that the kcup dosent work really wish my kcup would work I have tried every kcup that out there and sometimes when the coffee drip it’s not hot so disappointed wish my coffee. Machine worked
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 13, 2025
Hello,
Thank you for taking the time to leave a review.
We're disappointed to hear that your coffee maker isn’t working as expected and the difficulties you're facing .Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're disappointed to hear that your coffee maker isn’t working as expected and the difficulties you're facing .Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Nice machine
on August 18, 2023
Posted by: Grace513
from Cincinnati
Gender:Female
[This review was collected as part of a promotion.] The Ninja DualBrew Hot & Iced Coffee Maker is really nice. It makes a good pot of coffee and great for the occasional single serve pod. I really liked that it comes with its own grounds scoop that has a place to keep it on the side so it doesn’t get lost. The iced coffee option is nice as well. It also has a reliable timer for a programmed pot or cup in the morning. The only thing I didn’t like was that to use the single serve you have to swap out the top part which is different. Overall it’s a nice coffee machine.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Bad bad bad
on December 6, 2023
Posted by: Java Junkie
I was sent this as a replacement for a machine I had bought that was only thee months old that was not working properly.
1) the basket area doesn’t swing out but raises up. So if you have it on your counter under your upper cabinets you have to drag it out to load and unload the baskets.
2) way to many pieces to keep up with. This thing has a sensor in it that tells it whether or not you’re using k-cup or the filter attachment and if neither one is in it won’t do anything.
3) nothing drains properly! When you raise the lid to clean the basket or empty the k-cup you have an accumulation of water that won’t drain until the lid is in the up position.
4) I do not recommend this product and hopefully will have them replace it with one that is not so aggravating to use!
1) the basket area doesn’t swing out but raises up. So if you have it on your counter under your upper cabinets you have to drag it out to load and unload the baskets.
2) way to many pieces to keep up with. This thing has a sensor in it that tells it whether or not you’re using k-cup or the filter attachment and if neither one is in it won’t do anything.
3) nothing drains properly! When you raise the lid to clean the basket or empty the k-cup you have an accumulation of water that won’t drain until the lid is in the up position.
4) I do not recommend this product and hopefully will have them replace it with one that is not so aggravating to use!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Lacking functionality
on October 24, 2023
Posted by: balncb
I am usually a huge fan of Ninja products, but I am pretty disappointed with this coffee maker. While the coffee itself comes out as expected, the warmer turns off way too soon and I end up with cold coffee everyday. The second is that I cannot seem to find an reusable pods that will fit this machine making it much more of a hassle when I only need to brew on cup.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Meh
on October 29, 2023
Posted by: CoffeeElixir of the Gods
I purchased this item a couple of weeks ago and upon opening it, there were only 4-#4 paper cone filters. I work so hard to keep my trash to a minimum so the fact that there wasn't a permanent filter to fit the brew basket was a huge disappointment. I expected to have to purchase separate. ( More on that later). The directions to make a classic or rich travel size coffee was followed but the coffee sucked. Yes, I primed it. Then I threw caution to the wind and used the same amount of coffee I used in my prior and well-loved machine. Coffee is OK now but certainly does not live up to the stellar reviews. Then I went online to find the excluded permanent filter and there isn't one listed or available for this Model # CFP101. NinjaKitchen should be better than this! Climate crisis in process and anyone who purchases this machine is supposed to buy disposable paper filters for the life of the appliance. WHY AREN"T WE BEYOND THIS NONSENSE? Lastly, I refused to accept the situation so I took an old permanent filter from my previous machine and tried it in the Ninja, no go. The lid won't close and the appliance won't operate if the lid or top of the appliance isn't latched. I took that previous permanent cone filter into my garage along with the brew basket to test the fit once I reshaped it. I actually stepped on it to get the 2 flatter sides. Oops, too far then I went the other direction with my hands and I had it. You can do it too. You have nothing to lose. NinjaKitchen would have received a return if this had not worked. No, I would not recommend this appliance but if you find yourself lured by the stellar reviews and the price, there are work arounds.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Stylish
on July 18, 2023
Posted by: Flore
[This review was collected as part of a promotion.] Stylish for today's home coffee bars, this Ninja Dual Brew Pro Maker has it all. Easy to use. Convenient for those of us who like ground coffee and for others who like the k-cups. Also, like the option of the separate hot water source for tea or hot chocolate lovers. Have only had it for a few weeks.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features
on July 28, 2023
Posted by: Nelson84
from Michigan
Gender:Female
[This review was collected as part of a promotion.] I baught this a month ago and was happy with my purchase. I’m a coffee drinker and I was looking for a good coffee maker and when I seen the ninja I knew this was the was I was buying and highly recommend it makes cold and hot brewed coffee.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com