Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.8
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
97
4 Stars
17
3 Stars
18
2 Stars
21
1 Star
22
70%of customers recommend this product.
(
78 out of
112)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
1
Look elsewhere
on September 14, 2026
Posted by: Armando
I went through two of these coffee makers in 3.5 years. When it works, it’s good but unfortunately it’ll likely fail around 1.5 years with a clog that can’t be undone or a broken pump. Since it’ll fall
outside the warranty period, ninja might offer you a discount to buy a new machine but in reality, you should just stay away. I really wanted to like the machine but I will not be buying a new one for a 3rd time.
outside the warranty period, ninja might offer you a discount to buy a new machine but in reality, you should just stay away. I really wanted to like the machine but I will not be buying a new one for a 3rd time.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Don’t use k cups!
on September 13, 2026
Posted by: Jones52
I received this as a Christmas gift from my daughter. This is my first Ninja & will be my last. It does not do well with k cups. I am cleaning system out with vinegar almost every other time I use one. Sometimes when coffee pod is finished I open lid it blows out hot coffee. I always have to let it cool. It makes great pot of coffee. But there are only 2 of us and we prefer the k cups most of the time. I am not happy with it at all. Only good for brewing pot of coiffed.
Response from sharkninja.comBy SharkNinja, September 16, 2026
Hi Jones,
Thank you for taking the time to leave a review.
We're sorry to hear that your first experience with a Ninja product has left you disappointed. We understand how frustrating it must be to frequently clean the system when using K-Cups and to experience hot coffee splashing when opening the lid after brewing. We value your feedback and will share your comments with the appropriate teams, as insights like yours help us improve our products and the user experience. We recommend starting with our self‑help troubleshooting guide, which walks through steps that can sometimes resolve common issues. If those steps don’t resolve the problem, please follow the instructions provided at the end of the guide, which will allow your case to be reviewed for further support options.
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide?redirect=false
Kind regards,
SharkNinja
Thank you for taking the time to leave a review.
We're sorry to hear that your first experience with a Ninja product has left you disappointed. We understand how frustrating it must be to frequently clean the system when using K-Cups and to experience hot coffee splashing when opening the lid after brewing. We value your feedback and will share your comments with the appropriate teams, as insights like yours help us improve our products and the user experience. We recommend starting with our self‑help troubleshooting guide, which walks through steps that can sometimes resolve common issues. If those steps don’t resolve the problem, please follow the instructions provided at the end of the guide, which will allow your case to be reviewed for further support options.
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide?redirect=false
Kind regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great Machine So Far
on September 11, 2026
Posted by: Jerry1962
Gender:Male
Great so far I will update soon Great clock works great
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to work
on September 8, 2026
Posted by: Mamameli
from Hesperia california
Gender:Female
Love waking up to my warm coffee in the morning I got 3 kids under 3 and best believe my day won’t start after that 1st cup of coffee really enjoy all of my ninja appliances they all never dissatisfied very easy to use and easier to clean if you don’t have one yall should get a ninja coffee machine.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
good machine
on September 7, 2026
Posted by: Queen Saber
from Southern Colorado
Gender:Female
Brew time is fast and I like it's versatility for carafe or single cup sizes. It is very sensitive to water use and the minimal hard water build up (also filtered). I enjoy it overall as long as I am cleaning it with vinegar monthly, as a 2 person use Unit.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Sucks
on September 4, 2026
Posted by: Krystle B
from La Porte, IN
Gender:Female
Sucks. Just shuts off and won't brew, just ran cleaning cycle 2 weeks ago I brew a full pot once or twice a week. I use filtered water, I get no warning before I try to brew coffee and it just keeps restarting. I'm over it. Getting something else.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 10, 2026
Hi Krystle,
Thank you for taking the time to leave a review.
We understand how frustrating it can be when your coffee maker unexpectedly stops brewing, especially after recently completing a cleaning cycle and taking steps to maintain the unit with filtered water. Having the machine repeatedly restart without warning when you're simply trying to make coffee can certainly be disappointing. We appreciate you sharing your experience and feedback. Insights like yours help us understand where improvements may be needed, and we'll be sure to share your feedback with the appropriate teams for review.
In the meantime, we recommend referring to our self-help guide below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
If the issue continues after trying the suggested steps, please follow the instructions at the end of the guide to connect with our Customer Support team for further assistance.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We understand how frustrating it can be when your coffee maker unexpectedly stops brewing, especially after recently completing a cleaning cycle and taking steps to maintain the unit with filtered water. Having the machine repeatedly restart without warning when you're simply trying to make coffee can certainly be disappointing. We appreciate you sharing your experience and feedback. Insights like yours help us understand where improvements may be needed, and we'll be sure to share your feedback with the appropriate teams for review.
In the meantime, we recommend referring to our self-help guide below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
If the issue continues after trying the suggested steps, please follow the instructions at the end of the guide to connect with our Customer Support team for further assistance.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Ninja not that good
on August 27, 2026
Posted by: Windy77
from Tiffin ohio
Gender:Male
Had this little over a year some of the lettering on the front cannot read fading clogged up to easily
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, September 8, 2026
Hello Windy,
Thank you for your review.
We're sorry to hear that the lettering on the front has faded and that you've experienced clogging issues after just over a year of use. To ensure a fast resolution, we encourage you to contact our team through our Support Page so that a representative can assist you directly. Our Self-Help Guide is also available if you would like additional troubleshooting support and maintenance advice. We appreciate the opportunity to improve your experience and help resolve these concerns as quickly as possible. All related links can be found below.
Support Page: https://support.sharkninja.com/contact-us
Self-Help Guide: https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Thank you for your review.
We're sorry to hear that the lettering on the front has faded and that you've experienced clogging issues after just over a year of use. To ensure a fast resolution, we encourage you to contact our team through our Support Page so that a representative can assist you directly. Our Self-Help Guide is also available if you would like additional troubleshooting support and maintenance advice. We appreciate the opportunity to improve your experience and help resolve these concerns as quickly as possible. All related links can be found below.
Support Page: https://support.sharkninja.com/contact-us
Self-Help Guide: https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great ninja
on August 27, 2026
Posted by: Mimi222
This was a free replacement for the one we were having a problem with. So far we live it.
Written by a customer while visiting sharkninja.com