Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
93
4 Stars
14
3 Stars
16
2 Stars
18
1 Star
19
71%of customers recommend this product.
(
74 out of
104)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
3
Flaws
on July 23, 2026
Posted by: Dak’s
from Martinsburg wv
Gender:Male
I have had this maker for over a year now and I have to agree with many reviews on here that the craft is very flawed. It definitely leaks underneath and this is the second craft I’ve tried. I wouldn’t recommend buying this machine.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 23, 2026
Hi Dak,
Thank you for taking the time to leave a review.
We're disappointed to hear about your experience with the coffee maker, particularly as you've owned it for over a year and have encountered leaking issues with more than one carafe. We understand how concerning it can be when a product doesn't perform as expected, especially after trying a replacement component.
We appreciate you taking the time to share your feedback, and we'll be sure to pass your insights on to the relevant teams for review.
In the meantime, we recommend referring to our troubleshooting guide, which may help address the issue you're experiencing:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
If the issue continues after following the troubleshooting steps, please use the contact options provided at the end of the guide to get in touch with our support team for further assistance.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're disappointed to hear about your experience with the coffee maker, particularly as you've owned it for over a year and have encountered leaking issues with more than one carafe. We understand how concerning it can be when a product doesn't perform as expected, especially after trying a replacement component.
We appreciate you taking the time to share your feedback, and we'll be sure to pass your insights on to the relevant teams for review.
In the meantime, we recommend referring to our troubleshooting guide, which may help address the issue you're experiencing:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
If the issue continues after following the troubleshooting steps, please use the contact options provided at the end of the guide to get in touch with our support team for further assistance.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Do not expect this to last.
on July 14, 2026
Posted by: Katie124
from Marlboro, NY
Gender:Female
I have owned this for just over a year and it worked great until last week. The machine gave me an error msg and I was told to run a clean cycle. After the clean cycle, I was able to brew a cup of coffee however the machine will only push out 3-4 oz of water no matter what setting you have it on.
Response from sharkninja.comBy SharkNinja, July 15, 2026
Hi Katie,
Thank you for sharing your experience. We're sorry to hear that your DualBrew was working well and then suddenly began dispensing only a small amount of water after the clean cycle. We understand how frustrating that can be when you're just trying to enjoy your coffee.
We recommend reviewing the troubleshooting guide below, as it includes steps that may help resolve brewing and water flow issues:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide?redirect=false
If the issue continues after following the troubleshooting steps, please reach out to our support team using the link below so we can take a closer look and assist further:
https://support.sharkninja.com/contact-us
We appreciate your feedback and look forward to helping get your DualBrew back to brewing as expected.
Warmly,
Ninja Kitchen
Thank you for sharing your experience. We're sorry to hear that your DualBrew was working well and then suddenly began dispensing only a small amount of water after the clean cycle. We understand how frustrating that can be when you're just trying to enjoy your coffee.
We recommend reviewing the troubleshooting guide below, as it includes steps that may help resolve brewing and water flow issues:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide?redirect=false
If the issue continues after following the troubleshooting steps, please reach out to our support team using the link below so we can take a closer look and assist further:
https://support.sharkninja.com/contact-us
We appreciate your feedback and look forward to helping get your DualBrew back to brewing as expected.
Warmly,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great every time
on July 8, 2026
Posted by: Waly
We have had ours for several months and we are very happy with it. My mother in law is struggling with her coffee pot so we are buying a Ninja like ours for her.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Brew in a carafe and brew K cups into your mug???
on June 7, 2026
Posted by: MirandaC
My favorite coffee maker so far. I got rid of my Keurig and Nespresso due to some leaking issues, and how expensive the pods were. This thing is the best. The cold brew function is incredible. I like how the loading sign moves as you go through the brewing cycle so you know how much time you have left. I also love the option to use a mug, travel mug, or carafe. There are 10 different options for the amount you’d like to brew. Oh and did I mention, you can still use k cups in this machine if you want.
Written by a customer while visiting influenster.com
Customer Rating
2
Like the features and it was nice while it worked.
on May 30, 2026
Posted by: RCLC
from Florida
Bough this coffee maker about 45 days ago. It worked okay until it stopped making coffee about 1/4 the way thru the cup using a pod. It said "CLEAN". So, we tried the clean and it sprayed and bubbled hot water everywhere. After trying several other ooptions we called Ninja and they had us go thru the whole process all over again. The crazy thing is it would still make coffee using ground coffee but not pods. They told us to cut the electric cord and take a picture of the severed cord. They sent us a newer machine. It would not make coffee using pods. They sent us the new Pod Adapter. It still did not work, just bubbled hot water everywhere. We called again today and Ninja is shipping a new, more expensive model. I went on-line to review it and the reviews are not good for the new model. Fingers crossed that it will work and not breakdown like many of the reviews have stated.
Response from sharkninja.comBy SharkNinja, June 1, 2026
Hi there,
Thank you for taking the time to leave a review on the DualBrew.
We’re truly sorry to hear that your coffee maker stopped working so soon after purchase. We appreciate you taking the initiative to reach out so we can work toward a solution for you. If you need any further assistance, please don’t hesitate to contact us through our Support page: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thank you for taking the time to leave a review on the DualBrew.
We’re truly sorry to hear that your coffee maker stopped working so soon after purchase. We appreciate you taking the initiative to reach out so we can work toward a solution for you. If you need any further assistance, please don’t hesitate to contact us through our Support page: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
A good coffee pot
on May 19, 2026
Posted by: debbe58
Gender:Female
Have had this for a couple of months. It replaced a Keurig. I wish this Ninja had an option to brew pods hotter and for a longer time. The Keuring had that option and I miss that. This pot would be perfect with those options.
Response from sharkninja.comBy SharkNinja, May 20, 2026
Hi Debbe,
Thank you for sharing your feedback on the DualBrew. We’re glad to hear it has replaced your Keurig, but we understand how much you miss having options for a hotter and longer pod brew.
Your suggestion is a great one, and we’ll be sure to pass it along to our product team as we continue to improve future designs. Feedback like yours truly helps shape what we create next.
Thank you again for taking the time to share your thoughts with us.
Warm regards,
Ninja Kitchen
Thank you for sharing your feedback on the DualBrew. We’re glad to hear it has replaced your Keurig, but we understand how much you miss having options for a hotter and longer pod brew.
Your suggestion is a great one, and we’ll be sure to pass it along to our product team as we continue to improve future designs. Feedback like yours truly helps shape what we create next.
Thank you again for taking the time to share your thoughts with us.
Warm regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Could be better
on May 5, 2026
Posted by: JHJA
We bought this item because of the different features but we have returned one for not heating the coffee consistently. We have only had the second one for about a week and I'm still not Impressed with its inconsistency. We love hot coffee and not luke warm . As of right now Im not so sure how long this one will be on the counter.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Great while it lasted.
on May 5, 2026
Posted by: Jeremy Derr
from Denver, Co
Gender:Male
Quit working after 2 months. Shorts out when you press the classic or rich button. Stops brewing and resets clock. Girlfriend is switching brands after this.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 7, 2026
Hi Jeremy,
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to have your Ninja DualBrew Coffee Maker stop working after only a couple of months, especially with the unit shorting out, stopping mid‑brew, and resetting the clock. That’s certainly not the experience you expected.
Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to have your Ninja DualBrew Coffee Maker stop working after only a couple of months, especially with the unit shorting out, stopping mid‑brew, and resetting the clock. That’s certainly not the experience you expected.
Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com