Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.8
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
97
4 Stars
17
3 Stars
18
2 Stars
21
1 Star
22
70%of customers recommend this product.
(
78 out of
112)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
1
Carafe has a design flaw
on September 16, 2025
Posted by: TYLAS
from Tennessee
Gender:Female
Attention MSM7.. I HAVE THE EXACT SAME ISSUE AS YOU!!. I've called about this issues several times. Debris that's up under the rim, black piece comes down i side and out making a mess but furthermore contaminating the pot with gunk that's underneath the black piece. I did several videos that showed hiw much it was leaking but when I tried to send it they could only be 25mp long which is a few seconds. Lol Also my concern was the whole Handel would come off with a heavy pot of coffee as the adhesive is backed off. You can also see a big rusted piece under the lip part. They also said there's nothing that could be done that this is the first time hearing this concern. That i could pay shipping for a 1 time replacement on the carafe. I advised i had only had the unit for a few months and they said Costco carries a year replacement on the items they sale and I could take it back and get another one. However they don't have it in stock at the store anymore.. Go figure They definitely need to stand behind their products better.
I paid for the shipping to get a replacement carafe and it leaks worse than the original. THERE IS A MAJOR DESIGN FLAW WITH THIS MODEL CARAFE & SOMEONE IS GOING TO GET SEVERELY INJURED! NINJA, is there a different manufacturer /make - model I could use? My coffee maker is amazing but these carafes are garbage..
I paid for the shipping to get a replacement carafe and it leaks worse than the original. THERE IS A MAJOR DESIGN FLAW WITH THIS MODEL CARAFE & SOMEONE IS GOING TO GET SEVERELY INJURED! NINJA, is there a different manufacturer /make - model I could use? My coffee maker is amazing but these carafes are garbage..
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hello Tyla, Thank you for taking the time to leave a review. We're so sorry to hear about the issues you've had with the carafe especially after multiple attempts to resolve it. We completely understand how frustrating it must be to deal with leaking, rust, and concerns about safety. If you still need assistance with this, please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
This deserves 5 stars
on August 27, 2025
Posted by: NinjaJill
from PA
Gender:Female
I honestly have no idea why this has such a low star rating. It's significantly better than anything made by Keurig. I love it, and people who have visited my house have liked it so much that they've bought one too.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Best I’ve had until the day it died
on August 5, 2025
Posted by: The MBP
from Richmond, VA
Gender:Male
I purchased this unit about 10 months ago. After those months of excellent service, it’s now time to find another unit. I had high hopes because I love my Ninja products but this one turned out like everybody else’s pod brewers. With light use and pretty good descaling regimen, it died within a year. That said, when it worked it was the best pod machine I’ve had. I had a keurig dual brew and this outperformed and took up less space. Good pod coffee for my daily - pod with breakfast and two more for work. Nice classic carafe at the holidays. Easy to fill. Coffee was hot and tasted as good as my pod or grind let it taste. I’ll miss you, buddy.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, August 6, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Ninja DualBrew Coffee Maker. We will absolutely share the feedback you’ve provided with the relevant teams for review. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Ninja DualBrew Coffee Maker. We will absolutely share the feedback you’ve provided with the relevant teams for review. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Stopped working after 2 years
on July 31, 2025
Posted by: Beth
Loved it for two years, both the pod and brew. Then it stopped working. This is an expensive coffee maker and it lasting only two years is a big disappointment!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 1, 2025
Hello Beth,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja coffee maker. Upon review, we can see that the issue was resolved. If you need further assistance, please feel free to reach out to us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja coffee maker. Upon review, we can see that the issue was resolved. If you need further assistance, please feel free to reach out to us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great coffee maker
on July 15, 2025
Posted by: Darren 61
Bought this to replace a poorly built/designed hamilton
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great quality!
on July 14, 2025
Posted by: Amlamb
I bought this a few weeks ago, so far, my fiancé & I LOVE it!
It brews ice coffee so strong and fresh! Also, we love the design in the back that holds the K-cup insert!! Very thought through on the manufacture's part! over all 10/10 Best quality. I have multiple ninja products and would highly recommend they are worth the bang for your buck!
It brews ice coffee so strong and fresh! Also, we love the design in the back that holds the K-cup insert!! Very thought through on the manufacture's part! over all 10/10 Best quality. I have multiple ninja products and would highly recommend they are worth the bang for your buck!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great coffee maker
on June 28, 2025
Posted by: Coffee drinker
LOVE IT!!! They also have the BEST customer service in the industry.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great coffee maker
on June 26, 2025
Posted by: Barry
Makes great coffee in a short amount of time. Easy to use and keep clean. Love the ability to program the amount of ounces and if needed also makes KCups. Only issue that I have is it's very loud till it starts brewing otherwise would be a 5 star rating.
Written by a customer while visiting sharkninja.com