Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
93
4 Stars
14
3 Stars
16
2 Stars
18
1 Star
19
71%of customers recommend this product.
(
74 out of
104)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
5
Easy to use.
on March 13, 2025
Posted by: JimG
from Winston-Salem, NC
Gender:Male
I got it as a gift 2 month ago. Works like a dream.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Beware
on March 4, 2025
Posted by: Jons
Bought a year ago cleaned it a couple times still spitting and grounds coming out, worst coffee maker i ever had
Response from sharkninja.comBy SharkNinja, March 11, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Ninja Coffee Maker is spitting out grounds after cleaning. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that your Ninja Coffee Maker is spitting out grounds after cleaning. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great coffee maker by Ninja
on February 24, 2025
Posted by: Rick
Indeed, I like this Ninja coffee maker.I really recommended. It's great product to have and easy to use and very convenient at every coffee ☕. Just feel up the water tank, coffee cup in and push the button. Coffee will be ready in eight to ten seconds hot. I should get something free for leaving a good feedback 😀
Written by a customer while visiting sharkninja.com
Customer Rating
1
Unhappy buyer
on February 23, 2025
Posted by: Yolis
from San Antonio texas
Gender:Female
Brew is only lukewarm when finished brewing. Cooler if kept on the plate
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 6, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sad to hear that your coffee maker isn't brewing your coffee as warm as it should. We'd like the opportunity to help with this; kindly reach out to our team by phone at 1-800-365-0135, so we can ensure that you get the most out of your product.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sad to hear that your coffee maker isn't brewing your coffee as warm as it should. We'd like the opportunity to help with this; kindly reach out to our team by phone at 1-800-365-0135, so we can ensure that you get the most out of your product.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
The BEST
on February 19, 2025
Posted by: Coffee drinker
from Elma, IA
Gender:Female
This by far is the BEST coffee maker I’ve ever had!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect coffee, every time
on February 14, 2025
Posted by: Mike38
Continuing the Ninja tradition of reliable, efficient and easy to use coffee makers.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Time-consuming high maintenance
on February 14, 2025
Posted by: kram160
Gender:Female
Although I performed a high-altitude calibration (I’m in Colorado), each brew requires a very time-consuming cleanup. When I open the lid, steam and water drip all over the place, making an absolute mess all over the coffee maker and counter. I have to wipe everything down after each brew. In addition, the CLEAN light comes on after only a few single-cup brews. Because I use double-filtered water, I suspect that the light is programmed to come on regardless of whether cleaning is actually required. If it wasn’t for the fact that this was a gift, I’d be looking elsewhere for a coffee maker.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 19, 2025
Hello,
Thank you for taking the time to leave a review.
We're truly sad to hear that you had this experience with your coffee maker. We've seen that you reached out to our team, and we were able to help you with a resolution for your situation. Nevertheless, we'll definitely share your experience with the relevant teams for future improvement. If you need any further assistance with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're truly sad to hear that you had this experience with your coffee maker. We've seen that you reached out to our team, and we were able to help you with a resolution for your situation. Nevertheless, we'll definitely share your experience with the relevant teams for future improvement. If you need any further assistance with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Nice and compact
on February 10, 2025
Posted by: Just what I needed
I love it so far make coffee haven't made ice off yet not a real fan of that. But I like my coffee maker.
Written by a customer while visiting sharkninja.com