Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
85
4 Stars
13
3 Stars
14
2 Stars
16
1 Star
17
73%of customers recommend this product.
(
71 out of
97)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
5
Excellent maker
on December 19, 2025
Posted by: Cappy76
from La Jose Pennsylvania
Gender:Male
Just bought this coffee maker. Was skeptical at first. But it has so far paid for itself. Coffee taste better. Tea is great in it. Easy controls. This machine is awesome. Compared to competitors. This one blows them out of the park when it comes to quality of the product.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Lemon!! Beware!!
on January 5, 2026
Posted by: Snooze
from Pensacola, FL
Gender:Female
While this coffee pot has all the bells and whistles, it doesn’t work right. it overflows if you make a full pot 75% of the time, the delay didn’t work this morning and i woke up to a hot empty pot on the warmer. My mom was dying of cancer when i bought this, so i have no idea what i did with the receipt, so am stuck with this overpriced hunk of garbage 🤦♀️
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 5, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re disappointed to hear that the delay function didn't work this morning, and you woke up to a hot empty pot on the warmer. This isn’t the experience we want our customers to have, and we want to help make things right.
We recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Ninja Kitchen NA.
Thank you for taking the time to leave a review.
We’re disappointed to hear that the delay function didn't work this morning, and you woke up to a hot empty pot on the warmer. This isn’t the experience we want our customers to have, and we want to help make things right.
We recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Ninja Kitchen NA.
Written by a customer while visiting sharkninja.com
Customer Rating
1
DONT BUY
on January 26, 2026
Posted by: KEIHI J
Gender:Male
the ground coffee method sucks! grounds clog up the strainer and coffee goes everywhere its about 8 months old and its useless . I have cleaned it and tried different grinds of beans still clogs and makes a mess. I have the same problems as many others here. dont buy this one!
Response from sharkninja.comBy SharkNinja, January 27, 2026
Hi Keihi,
Thank you for taking the time to leave a review on our product.
We’re truly sorry to hear that you’re having trouble with your DualBrew. We understand how frustrating it can be when coffee grounds clog the machine, and we’d love to help get things running smoothly again. To resolve this as quickly as possible, we recommend contacting our team through our support page, where one of our agents can assist you directly. You can also check out our self‑help guide for step‑by‑step troubleshooting related to ground‑clog issues. We’re committed to improving your experience and appreciate the opportunity to make things right. You’ll find all relevant links included below.
Self-Help Guide: https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen US
Thank you for taking the time to leave a review on our product.
We’re truly sorry to hear that you’re having trouble with your DualBrew. We understand how frustrating it can be when coffee grounds clog the machine, and we’d love to help get things running smoothly again. To resolve this as quickly as possible, we recommend contacting our team through our support page, where one of our agents can assist you directly. You can also check out our self‑help guide for step‑by‑step troubleshooting related to ground‑clog issues. We’re committed to improving your experience and appreciate the opportunity to make things right. You’ll find all relevant links included below.
Self-Help Guide: https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wow! Love it!
on July 27, 2023
Posted by: GrandmaLisa
from Spokane Valley, WA
Gender:Female
[This review was collected as part of a promotion.] I used to have two appliances on my counter, one to make coffee, tea and hot cocoa with pods, and one using grounds. I love that I only need one appliance on my counter now. First of all, let me say because it’s Ninja, it’s fabulous. I have several Ninja countertop appliances, and every one of them works fabulous. Second I love that I can use one appliance to make coffee with pods or make coffee with grounds. It’s also very nice that it has a place right on the coffee maker to store the additional parts so you don’t have to have another place for all the attachments. This is a great little kitchen helper.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
1st one was awesome, then disasters
on September 2, 2024
Posted by: Nons
We purchased one of these dual coffee makers in our other seasonal home. Love it, so purchased a second for this home, and, sorry to say, have had troubles with it. Support was very helpful by sending us new parts to try, and finally, a whole new machine. The latest new machine gave us one cup of coffee, then blowup of grounds in every cup thereafter. So disappointed, no sense in spending more time on the phone with their support, we're going to accept defeat, and find a different brand.
Response from sharkninja.comBy Ninja Kitchen, September 23, 2024
Hello Madonna,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja DualBrew. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja DualBrew. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Makes Pod and Ground coffee equally well
on July 24, 2023
Posted by: Brandnew88
from Fredericksburg, VA
Gender:Male
[This review was collected as part of a promotion.] This is a great machine for the average coffee drinker. Simple to use, sleek in design, and compact enough for most size kitchens. It is really simple to use and set up, and makes a good cup or carafe of coffee. For pods, the flavor is much better than the usual pod machine makes. For grounds, the quality is great no matter if it's a small cup or a whole carafe. It is easy to switch between ground and pods when necessary, and the adapter holder is convenient and saves counter/drawer space in the kitchen. The Over Ice is a great addition for iced coffee drinkers. This maker is great!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible to keep clean
on September 14, 2024
Posted by: Seth
from Mount Pleasant SC
Gender:Male
Had this for about 4 months now. After replacing another Ninja pot not because it was bad we just wanted a pod feature. We own several Ninja products but one thing will not be the coffee pots. With this unit , the measure sizes are strange. Have yet to be able to get the coffee to a good flavor. We grind coffee but when you do use the pod feature it forces the grounds into the cup.
Now for the biggest issue and why I’m replacing it. Being able to keep it clean. This thing has so many crevices you open the lid and water buildup on the lid goes into the lip and holes taking coffee grounds with it. And we have noticed mold that can’t properly get to clean it. Then there is a shifter to stop the pour mid way it also has opening trapping coffee grounds and moisture. Also the craft when put into the dishwasher, the handle and upper ring around the glass fills with water first time I took it out I put it back on the machine hours later the water had slowly leaked down the counter and cabinets so now we just sit it in the sink for the water to drain out. Ninja really needs to find a way to make this an easier clean because mold is a nasty issue.
Now for the biggest issue and why I’m replacing it. Being able to keep it clean. This thing has so many crevices you open the lid and water buildup on the lid goes into the lip and holes taking coffee grounds with it. And we have noticed mold that can’t properly get to clean it. Then there is a shifter to stop the pour mid way it also has opening trapping coffee grounds and moisture. Also the craft when put into the dishwasher, the handle and upper ring around the glass fills with water first time I took it out I put it back on the machine hours later the water had slowly leaked down the counter and cabinets so now we just sit it in the sink for the water to drain out. Ninja really needs to find a way to make this an easier clean because mold is a nasty issue.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 23, 2024
Hello,
Thank you for taking the time to leave a review.
Your feedback regarding the design is invaluable, and we will absolutely share your feedback with the relevant teams for consideration on future products. We'd also like to look into the grinds in your coffee. Please reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
Your feedback regarding the design is invaluable, and we will absolutely share your feedback with the relevant teams for consideration on future products. We'd also like to look into the grinds in your coffee. Please reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible, do not buy
on November 6, 2025
Posted by: HMil
Gender:Female
Thought we would change up our coffee maker from a Keurig to this Ninja coffee maker. The k-cup feature is absolutely garbage. We can never get a cup of coffee without coffee grounds. The maker requires cleaning frequently. A HUGE safety concern is that the pressure builds up when making a kcup and then the top pops up and hot coffee splashes everywhere. A lawsuit waiting to happen. Spend your money on something else.
Response from sharkninja.comBy SharkNinja, November 7, 2025
Hello,
Thank you for taking the time to leave a review.
We’re disappointed to hear about how our Ninja let you down, it’s not the standard we hold ourselves to. We hear your concerns, and we will make sure our team investigates this further. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re disappointed to hear about how our Ninja let you down, it’s not the standard we hold ourselves to. We hear your concerns, and we will make sure our team investigates this further. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com