Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
93
4 Stars
14
3 Stars
16
2 Stars
18
1 Star
19
71%of customers recommend this product.
(
74 out of
104)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
3
Good and...frustrating
on September 19, 2025
Posted by: Nancy
from Costa Mesa, CA
Gender:Female
We have owned this machine for about 2 years. It is functional and easy to use and makes coffee quickly....
BUT... it has a few flaws! When using a pod (with the pod holder inserted) it spits coffee outside the cup on to the counter! I use a tall cup and it spits! I use a shorter cup on the pull down ledge and it spits.
2nd flaw: It is very difficult to clean the water container. The gasket (?) inside the container at the bottom gets green...as does the small corner next to it. Using the cleaning cycle does nothing to alleviate it. There is no way to clean the green stuff.
BUT... it has a few flaws! When using a pod (with the pod holder inserted) it spits coffee outside the cup on to the counter! I use a tall cup and it spits! I use a shorter cup on the pull down ledge and it spits.
2nd flaw: It is very difficult to clean the water container. The gasket (?) inside the container at the bottom gets green...as does the small corner next to it. Using the cleaning cycle does nothing to alleviate it. There is no way to clean the green stuff.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hello Nancy, Thank you for taking the time to leave a review. We're so sorry to hear about the issues with coffee splattering when using pods and the difficulty cleaning the water container. We understand how frustrating it is to deal with messes on your counter and to see buildup you can’t reach or clean, even after running the cleaning cycle. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
I wanted to love it
on September 19, 2025
Posted by: Gigi5
from Ks
Gender:Female
I really wanted to love this coffee maker. It makes great coffee, is easy to switch from pods to grounds and looks sleek. The problem is, I like my coffee hot. The first cup right after brewing is wonderful, the second one, which is about 15-20 later is lukewarm. I have to pour it then go straight to the microwave. I don’t want my coffee microwaved, it defeats the purpose of a well brewed cup of coffee. The owner’s manual suggested preheating the carafe with hot water. We have ours programmed to be ready at 5:00 am when we get up. Even if we didn’t,. I am not wasting the time not to mention water to do this, and I can guarantee it would do absolutely no good. Could you design a warming plate with two temperature settings? One for keeping coffee hot and one for those who prefer lukewarm coffee? It really makes me sad, I thought I had finally found the perfect coffee maker.
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hello Gigi, Thank you for taking the time to leave a review. We're so sorry to hear that your Ninja DualBrew doesn’t keep your coffee hot enough for your needs. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into
this for you. Kind regards, Ninja Kitchen
this for you. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
This deserves 5 stars
on August 27, 2025
Posted by: NinjaJill
from PA
Gender:Female
I honestly have no idea why this has such a low star rating. It's significantly better than anything made by Keurig. I love it, and people who have visited my house have liked it so much that they've bought one too.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Best I’ve had until the day it died
on August 5, 2025
Posted by: The MBP
from Richmond, VA
Gender:Male
I purchased this unit about 10 months ago. After those months of excellent service, it’s now time to find another unit. I had high hopes because I love my Ninja products but this one turned out like everybody else’s pod brewers. With light use and pretty good descaling regimen, it died within a year. That said, when it worked it was the best pod machine I’ve had. I had a keurig dual brew and this outperformed and took up less space. Good pod coffee for my daily - pod with breakfast and two more for work. Nice classic carafe at the holidays. Easy to fill. Coffee was hot and tasted as good as my pod or grind let it taste. I’ll miss you, buddy.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, August 6, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Ninja DualBrew Coffee Maker. We will absolutely share the feedback you’ve provided with the relevant teams for review. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Ninja DualBrew Coffee Maker. We will absolutely share the feedback you’ve provided with the relevant teams for review. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Stopped working after 2 years
on July 31, 2025
Posted by: Beth
Loved it for two years, both the pod and brew. Then it stopped working. This is an expensive coffee maker and it lasting only two years is a big disappointment!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 1, 2025
Hello Beth,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja coffee maker. Upon review, we can see that the issue was resolved. If you need further assistance, please feel free to reach out to us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja coffee maker. Upon review, we can see that the issue was resolved. If you need further assistance, please feel free to reach out to us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great coffee maker
on July 15, 2025
Posted by: Darren 61
Bought this to replace a poorly built/designed hamilton
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great quality!
on July 14, 2025
Posted by: Amlamb
I bought this a few weeks ago, so far, my fiancé & I LOVE it!
It brews ice coffee so strong and fresh! Also, we love the design in the back that holds the K-cup insert!! Very thought through on the manufacture's part! over all 10/10 Best quality. I have multiple ninja products and would highly recommend they are worth the bang for your buck!
It brews ice coffee so strong and fresh! Also, we love the design in the back that holds the K-cup insert!! Very thought through on the manufacture's part! over all 10/10 Best quality. I have multiple ninja products and would highly recommend they are worth the bang for your buck!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great coffee maker
on June 28, 2025
Posted by: Coffee drinker
LOVE IT!!! They also have the BEST customer service in the industry.
Written by a customer while visiting sharkninja.com