Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
85
4 Stars
13
3 Stars
14
2 Stars
16
1 Star
17
73%of customers recommend this product.
(
71 out of
97)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
5
Great coffee maker
on June 28, 2025
Posted by: Coffee drinker
LOVE IT!!! They also have the BEST customer service in the industry.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great coffee maker
on July 15, 2025
Posted by: Darren 61
Bought this to replace a poorly built/designed hamilton
Written by a customer while visiting sharkninja.com
Customer Rating
2
Stopped working after 2 years
on July 31, 2025
Posted by: Beth
Loved it for two years, both the pod and brew. Then it stopped working. This is an expensive coffee maker and it lasting only two years is a big disappointment!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 1, 2025
Hello Beth,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja coffee maker. Upon review, we can see that the issue was resolved. If you need further assistance, please feel free to reach out to us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja coffee maker. Upon review, we can see that the issue was resolved. If you need further assistance, please feel free to reach out to us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Great Coffee Maker, Until Its Not
on September 21, 2025
Posted by: TX Girl
This Ninja Dual Brew coffee maker replaced my old Keurig that I had over 6 years. I was really excited to find something that did so much. To be honest, it sounded way too good to be true. I purchsed this coffee maker in April 4, 2024 and just this week,approximately around September 15, 2025 it stopped making coffee. It barely id lasted 1 year and a half. I watched videos online on how to "fix" the problem, but nothing worked. I go an check the warranty and it only has 1 year warranty. I assumed I didn't need to purchase the extra warranty they offer at checkout because my other brand coffee makers lasted so long that I could not believe my eyes when I pulled up the receipt to confirm the date of purchase. Prior to its death, it was the best coffee maker I have ever owned. I loved how quick it brewed, the coffee always tastes amazing. The variety of options that were available, and the fact that I could continue to puchase KCups and not some specialty type of coffee cups. Overall, I loved this coffee maker and would rave about it to everyone that listened. Now, I am regretting all of my decisions as I can't find a solution on how to make it brew the right amount of coffee. The appliance makes a sound like it is working, and when I select my 12 ounce coffee to brew, now it brews about 4 ounces. I cleaned it all out, and nothing has worked. This issue only happens when a KCup is used, when I run it without a KCup, the water comes out at almost 12 ounces. This coffee maker is fantastic, until it's not.
Overall, the quality of the product doesn't seem good, it is not build to last. Keep that in mind when selecting a product and If I could go back in time, I would have purchsed that extended warranty offered at checkout. Now I begin my search for a replacement, and I don't know if I can ever trust the Nina brand again.
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hi TX Girl, Thank you so much for taking the time to leave a review and share your experience with the Ninja Dual Brew coffee maker. We are truly sorry for the frustration and disappointment you have felt after enjoying your machine for so long. We know how important a reliable coffee maker is to your daily routine, and it is never easy when something you depend on stops working as expected. We also want to sincerely thank you for your loyalty to our brand. It means a lot to us. Your feedback is incredibly valuable, and we are committed to helping you find a solution. For your convenience, here is our official troubleshooting guide: https://support.ninjakitchen.com/hc/en-us/articles/10151589749020-CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, you will be directed to our customer care line for further assistance. We are here to help and hope we can get you back to enjoying your coffee soon. Kind regards, Ninja Kitchen US
If the steps in the guide do not resolve the issue, you will be directed to our customer care line for further assistance. We are here to help and hope we can get you back to enjoying your coffee soon. Kind regards, Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
The best dual brew ever
on September 25, 2025
Posted by: Beaumont 69$
I lost my original during a house fire this past March and bought another name brand for the rental. Needless to say and bought another ninja for my new house The only thing I can say I don't like about it is I can't adjust the hot plate temperature otherwise it makes the best coffee.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Watered coffee
on October 5, 2025
Posted by: Ib123
Gender:Female
This coffee tastes like water. It brews immensely quick, so it just tastes like water most of the time. Super disappointing. I used the reusable coffee pods for both and it tastes better with my old and super basic keurig.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi there,\nThank you for sharing your experience. We’re truly sorry to hear that your coffee has been coming out weak and watery. That’s definitely not the performance we aim to deliver, especially when using reusable pods with your favorite grounds.\nThe DualBrew is designed to brew both pods and grounds with full flavor, so we’d love the opportunity to help troubleshoot this with you. Sometimes adjusting the grind size, brew size, or pod placement can make a big difference. Our Customer Support team is here to help walk you through a few quick steps to improve your brew.\nPlease reach out to us at 1-800-365-0135 with your model and setup details — we’re committed to helping you get the best possible cup.\nThank you again for your feedback and for being part of the Ninja community.\n\nWarm regards,\nNinja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Pod coffee maker parrot will not work. Sucks
on October 6, 2025
Posted by: Mdhendo
Gender:Male
Good coffee maker, just don't get it for the pod coffee. It will not work. We have tried every pod possible and it's a nightmare. This was the main reason we bought thise is to be able to use regular coffe or pod coffee.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi there,\nThank you for sharing your experience. We’re really disappointed to hear that the pod brewing feature hasn’t worked as expected. We understand how disappointing that must be, especially since the ability to brew both grounds and pods is a key reason many choose the DualBrew.\nThe red light or brewing failure could be due to pod compatibility or positioning, but it shouldn’t be a recurring issue. We’d love the opportunity to troubleshoot this with you and help get things working properly. Please reach out to our Customer Support team at 1-800-365-0135 we’re here to help.\nWe appreciate your feedback and hope we can turn this around for you.\n\nWarm regards,\nNinja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
2
They could do better
on October 27, 2025
Posted by: Nik34
from Charleston, SC
Gender:Male
Had this for a year, switched back to Keurig. Why? There are brewing issues. First, always grounds in a full pot of coffee. I couldn’t get the balance of bold burnt tasting brew and weak coffee.. and no matter how much grounds I used, the pot always had grounds. So, I rarely used the filter and ground coffee. Second, the maker drips constantly. There’s a little slide handle to close the basket off but every time we go to brew something else we forget this is closed and it beeps loudly at us as a reminder. So much so that we’ve just stopped using the slider and constantly deal with coffee dripping everywhere. Then there’s the adapter for the k-cup pods. It works.. but the issue is the gap between the adapter and the bottom basket. So there’s always a teaspoon of whatever was last brewed in that basket.. not ideal when I drink normal coffee and my wife drinks nothing but flavored coffee. So my cups end up the lacroix of whatever she drank last unless I literally rinse both the adapter and basket between every flipping cup. It’s quite annoying. Finally, the brewer constantly seemed to get air bubbles in the system from refilling the water and I’d have to slam the unit around to work that out. For a device conceived for convenience it’s really anything but. It’s not all doom and gloom though, coffee tasted good that was brewed and the huge reservoir was nice to not have to constantly refill, I just felt between constant cleanup and rinsing it was getting old.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 7, 2025
Hi Nik34,
Thank you for taking the time to share your experience. We're truly sorry to hear that your brewer didn’t meet expectations and caused frustration. We understand how important convenience and consistency are when it comes to your daily coffee routine.
The issues you mentioned, including grounds in the pot, dripping basket, flavor carryover, and air bubbles, are certainly not the experience we aim to deliver. Your feedback is incredibly valuable and helps us improve our products and user experience.
We’d love the opportunity to make this right and explore possible solutions with you. Please reach out to our Customer Service team at 1-800-365-0135. Our hours of operation are:
Monday to Friday: 9am to 9pm EST
Saturday: 9am to 6pm EST
Kind regards,
Ninja Kitchen US
Thank you for taking the time to share your experience. We're truly sorry to hear that your brewer didn’t meet expectations and caused frustration. We understand how important convenience and consistency are when it comes to your daily coffee routine.
The issues you mentioned, including grounds in the pot, dripping basket, flavor carryover, and air bubbles, are certainly not the experience we aim to deliver. Your feedback is incredibly valuable and helps us improve our products and user experience.
We’d love the opportunity to make this right and explore possible solutions with you. Please reach out to our Customer Service team at 1-800-365-0135. Our hours of operation are:
Monday to Friday: 9am to 9pm EST
Saturday: 9am to 6pm EST
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com