Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
93
4 Stars
14
3 Stars
16
2 Stars
18
1 Star
19
71%of customers recommend this product.
(
74 out of
104)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
5
on October 22, 2025
Posted by: Les Ken TX
Gender:Male
How do I renu the beeps sound as the brew is finished?
Written by a customer while visiting sharkninja.com
Customer Rating
2
Disappointed customer
on October 10, 2025
Posted by: Mytime70
Gender:Female
I looked at this so carefully and it was great having pod and drip sadly my drip dosent work The reason I bought this for the kcup and drip and really sticks that the kcup dosent work really wish my kcup would work I have tried every kcup that out there and sometimes when the coffee drip it’s not hot so disappointed wish my coffee. Machine worked
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 13, 2025
Hello,
Thank you for taking the time to leave a review.
We're disappointed to hear that your coffee maker isn’t working as expected and the difficulties you're facing .Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're disappointed to hear that your coffee maker isn’t working as expected and the difficulties you're facing .Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Pod coffee maker parrot will not work. Sucks
on October 6, 2025
Posted by: Mdhendo
Gender:Male
Good coffee maker, just don't get it for the pod coffee. It will not work. We have tried every pod possible and it's a nightmare. This was the main reason we bought thise is to be able to use regular coffe or pod coffee.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi there,\nThank you for sharing your experience. We’re really disappointed to hear that the pod brewing feature hasn’t worked as expected. We understand how disappointing that must be, especially since the ability to brew both grounds and pods is a key reason many choose the DualBrew.\nThe red light or brewing failure could be due to pod compatibility or positioning, but it shouldn’t be a recurring issue. We’d love the opportunity to troubleshoot this with you and help get things working properly. Please reach out to our Customer Support team at 1-800-365-0135 we’re here to help.\nWe appreciate your feedback and hope we can turn this around for you.\n\nWarm regards,\nNinja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Watered coffee
on October 5, 2025
Posted by: Ib123
Gender:Female
This coffee tastes like water. It brews immensely quick, so it just tastes like water most of the time. Super disappointing. I used the reusable coffee pods for both and it tastes better with my old and super basic keurig.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi there,\nThank you for sharing your experience. We’re truly sorry to hear that your coffee has been coming out weak and watery. That’s definitely not the performance we aim to deliver, especially when using reusable pods with your favorite grounds.\nThe DualBrew is designed to brew both pods and grounds with full flavor, so we’d love the opportunity to help troubleshoot this with you. Sometimes adjusting the grind size, brew size, or pod placement can make a big difference. Our Customer Support team is here to help walk you through a few quick steps to improve your brew.\nPlease reach out to us at 1-800-365-0135 with your model and setup details — we’re committed to helping you get the best possible cup.\nThank you again for your feedback and for being part of the Ninja community.\n\nWarm regards,\nNinja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great cup of coffee/not so great machine
on October 4, 2025
Posted by: Me4unot
from Wallkill NY
Gender:Female
We bought this coffee maker about 3 months ago to replace my old Ninja coffee maker. I had my old one for almost 4 yrs until one it decided to just stop working. When we got this one figured it would last the same if not longer. With in the first few days it’s beeping at me telling me there is a clog. So I figure out what the issue is and fix it except now it’s “ clogged” every few pods we use. The coffee grinds back up into the needle line if we do not run a 6 oz of hot water after every few cups of coffee. I am beyond frustrated and so ready to buy a new coffee pot at this point. This n a good side it makes a very hot cup of coffee and stays hot for awhile. Just not worth the money and time for this machine.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 6, 2025
Hi there,\nThank you for sharing your experience. We’re truly disappointed to hear about the clogging issues you've encountered with your new DualBrew coffee maker. That’s definitely not the experience we want for our customers, especially when replacing a trusted older model.\nWe appreciate your patience in troubleshooting and your dedication to making it work. Running a hot water cycle every few pods shouldn’t be necessary, so we’d love the opportunity to help resolve this. It’s possible that a deeper cleaning or a part replacement could fix the issue, and our Customer Care team is here to assist.\nPlease reach out to us at 1-800-365-0135, and mention this review so we can prioritize your case. We’re committed to helping you enjoy your coffee experience without the extra hassle.\nThank you again for your feedback, it helps us improve and better support our customers.\n\nWarm regards,\nNinja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
The best dual brew ever
on September 25, 2025
Posted by: Beaumont 69$
I lost my original during a house fire this past March and bought another name brand for the rental. Needless to say and bought another ninja for my new house The only thing I can say I don't like about it is I can't adjust the hot plate temperature otherwise it makes the best coffee.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Waste of money
on September 22, 2025
Posted by: Sam12
from Cortlandt manor NY
Gender:Female
My old Ninja stopped working and wasn’t covered under warranty. So I purchased a new one, it arrived yesterday and upon washing it prior to using as the instructions recommended the carafe completely shattered and cut my husbands finger. This will be the last time I purchase a Ninja. Two coffee makers in two years and both defective.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 22, 2025
Hi Sam12, Thank you for taking the time to leave a review and share your experience. We’re truly sorry to hear about the issues you’ve encountered with your Ninja coffee makers, as well as the injury caused by the carafe. This is certainly not the experience we want for our customers. We’d like to make this right and address your concerns directly. Please contact our Customer Service team at 1-800-365-0135. Our hours of operation are Monday–Friday, 9am–9pm EST, and Saturday, 9am–6pm EST. We’re here to help and look forward to assisting you further. Thank you again for your feedback. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Great Coffee Maker, Until Its Not
on September 21, 2025
Posted by: TX Girl
This Ninja Dual Brew coffee maker replaced my old Keurig that I had over 6 years. I was really excited to find something that did so much. To be honest, it sounded way too good to be true. I purchsed this coffee maker in April 4, 2024 and just this week,approximately around September 15, 2025 it stopped making coffee. It barely id lasted 1 year and a half. I watched videos online on how to "fix" the problem, but nothing worked. I go an check the warranty and it only has 1 year warranty. I assumed I didn't need to purchase the extra warranty they offer at checkout because my other brand coffee makers lasted so long that I could not believe my eyes when I pulled up the receipt to confirm the date of purchase. Prior to its death, it was the best coffee maker I have ever owned. I loved how quick it brewed, the coffee always tastes amazing. The variety of options that were available, and the fact that I could continue to puchase KCups and not some specialty type of coffee cups. Overall, I loved this coffee maker and would rave about it to everyone that listened. Now, I am regretting all of my decisions as I can't find a solution on how to make it brew the right amount of coffee. The appliance makes a sound like it is working, and when I select my 12 ounce coffee to brew, now it brews about 4 ounces. I cleaned it all out, and nothing has worked. This issue only happens when a KCup is used, when I run it without a KCup, the water comes out at almost 12 ounces. This coffee maker is fantastic, until it's not.
Overall, the quality of the product doesn't seem good, it is not build to last. Keep that in mind when selecting a product and If I could go back in time, I would have purchsed that extended warranty offered at checkout. Now I begin my search for a replacement, and I don't know if I can ever trust the Nina brand again.
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hi TX Girl, Thank you so much for taking the time to leave a review and share your experience with the Ninja Dual Brew coffee maker. We are truly sorry for the frustration and disappointment you have felt after enjoying your machine for so long. We know how important a reliable coffee maker is to your daily routine, and it is never easy when something you depend on stops working as expected. We also want to sincerely thank you for your loyalty to our brand. It means a lot to us. Your feedback is incredibly valuable, and we are committed to helping you find a solution. For your convenience, here is our official troubleshooting guide: https://support.ninjakitchen.com/hc/en-us/articles/10151589749020-CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, you will be directed to our customer care line for further assistance. We are here to help and hope we can get you back to enjoying your coffee soon. Kind regards, Ninja Kitchen US
If the steps in the guide do not resolve the issue, you will be directed to our customer care line for further assistance. We are here to help and hope we can get you back to enjoying your coffee soon. Kind regards, Ninja Kitchen US
Written by a customer while visiting sharkninja.com