Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
85
4 Stars
13
3 Stars
14
2 Stars
16
1 Star
17
73%of customers recommend this product.
(
71 out of
97)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
5
The Best Coffee Maker
on January 24, 2024
Posted by: Santa1
from Charlotte, NC
Gender:Male
I have owned many coffee makers in my 57 times around the sun and this truly make the best coffee that I have ever had. Would highly recommend this to anyone who drinks more that just 1 cup of coffee, or someone who entertains.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome features!
on April 10, 2024
Posted by: Nikki's cafe
I love this coffee maker. It makes coffee in the morning so much easier and faster with the water tank. I like the optional setting of making my coffee stronger, and it tastes much better than with my old coffee maker. I cannot wait to use the iced coffee setting! Overall great product, worth every penny!
Written by a customer while visiting sharkninja.com
Customer Rating
5
My kind of coffee maker!
on May 21, 2024
Posted by: Ciddeck
from Missouri
Gender:Female
This is my second Ninja product and I am in love with it. I love all the options....cold...hot...little or lots. Something for every occasion.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
I like it a lot
on October 16, 2024
Posted by: Nico
from Portland OR
Great coffee machine, it took me 3/4 use to find my right balance between coffee and water ( I like it the European way, stronger than most coffee here ). But nothing to be afraid off, it’s actually pretty easy with the pre setup from the coffee machine.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Noisey
on October 27, 2024
Posted by: Coffeelover
from MD
Gender:Female
Coffee is good but this newer model is extremely noisey! We had an older model that was great but just wore out. This newer model brews good coffee but gurgles very loudly!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Time-consuming high maintenance
on February 14, 2025
Posted by: kram160
Gender:Female
Although I performed a high-altitude calibration (I’m in Colorado), each brew requires a very time-consuming cleanup. When I open the lid, steam and water drip all over the place, making an absolute mess all over the coffee maker and counter. I have to wipe everything down after each brew. In addition, the CLEAN light comes on after only a few single-cup brews. Because I use double-filtered water, I suspect that the light is programmed to come on regardless of whether cleaning is actually required. If it wasn’t for the fact that this was a gift, I’d be looking elsewhere for a coffee maker.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 19, 2025
Hello,
Thank you for taking the time to leave a review.
We're truly sad to hear that you had this experience with your coffee maker. We've seen that you reached out to our team, and we were able to help you with a resolution for your situation. Nevertheless, we'll definitely share your experience with the relevant teams for future improvement. If you need any further assistance with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're truly sad to hear that you had this experience with your coffee maker. We've seen that you reached out to our team, and we were able to help you with a resolution for your situation. Nevertheless, we'll definitely share your experience with the relevant teams for future improvement. If you need any further assistance with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Unhappy buyer
on February 23, 2025
Posted by: Yolis
from San Antonio texas
Gender:Female
Brew is only lukewarm when finished brewing. Cooler if kept on the plate
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 6, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sad to hear that your coffee maker isn't brewing your coffee as warm as it should. We'd like the opportunity to help with this; kindly reach out to our team by phone at 1-800-365-0135, so we can ensure that you get the most out of your product.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sad to hear that your coffee maker isn't brewing your coffee as warm as it should. We'd like the opportunity to help with this; kindly reach out to our team by phone at 1-800-365-0135, so we can ensure that you get the most out of your product.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Coffee Pot
on May 13, 2025
Posted by: Rainey1972
from Brandon FL
Gender:Female
Bought this a month ago Love it BUT WISH IT HAD A BUILT IN FROTHER
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com