Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
93
4 Stars
14
3 Stars
16
2 Stars
18
1 Star
19
71%of customers recommend this product.
(
74 out of
104)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
2
Defective reservoir valve
on December 24, 2025
Posted by: SA11
from Indiana
Gender:Male
Reservoir check valve leaks out of the box. All other features seem to work well.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 26, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re so sorry to hear about your experience with your water reservoir and understand how frustrating this must be. According to our records, we see that your case has been addressed by our support team. Please rest assured that we’re working diligently to replenish our stock to have this rectified soon as possible. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to leave a review.
We’re so sorry to hear about your experience with your water reservoir and understand how frustrating this must be. According to our records, we see that your case has been addressed by our support team. Please rest assured that we’re working diligently to replenish our stock to have this rectified soon as possible. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent maker
on December 19, 2025
Posted by: Cappy76
from La Jose Pennsylvania
Gender:Male
Just bought this coffee maker. Was skeptical at first. But it has so far paid for itself. Coffee taste better. Tea is great in it. Easy controls. This machine is awesome. Compared to competitors. This one blows them out of the park when it comes to quality of the product.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible, do not buy
on November 6, 2025
Posted by: HMil
Gender:Female
Thought we would change up our coffee maker from a Keurig to this Ninja coffee maker. The k-cup feature is absolutely garbage. We can never get a cup of coffee without coffee grounds. The maker requires cleaning frequently. A HUGE safety concern is that the pressure builds up when making a kcup and then the top pops up and hot coffee splashes everywhere. A lawsuit waiting to happen. Spend your money on something else.
Response from sharkninja.comBy SharkNinja, November 7, 2025
Hello,
Thank you for taking the time to leave a review.
We’re disappointed to hear about how our Ninja let you down, it’s not the standard we hold ourselves to. We hear your concerns, and we will make sure our team investigates this further. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re disappointed to hear about how our Ninja let you down, it’s not the standard we hold ourselves to. We hear your concerns, and we will make sure our team investigates this further. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
coffee maker
on November 5, 2025
Posted by: jrfh13
from NJ
Gender:Male
Nice size, easy to setup and use. brewed very quickly with no mess
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
The best
on November 1, 2025
Posted by: AnneM
from North Olmsted, OH
Gender:Female
My husband recently lost his coffeemaker of a different brand, while I am permanently bound to Ninja, I convinced him to get him this one. I am happy with my PB051, and he is now happy with this one. We love the features, the coffee turns out great and it is easy to use and even easier to program.
Written by a customer while visiting sharkninja.com
Customer Rating
2
They could do better
on October 27, 2025
Posted by: Nik34
from Charleston, SC
Gender:Male
Had this for a year, switched back to Keurig. Why? There are brewing issues. First, always grounds in a full pot of coffee. I couldn’t get the balance of bold burnt tasting brew and weak coffee.. and no matter how much grounds I used, the pot always had grounds. So, I rarely used the filter and ground coffee. Second, the maker drips constantly. There’s a little slide handle to close the basket off but every time we go to brew something else we forget this is closed and it beeps loudly at us as a reminder. So much so that we’ve just stopped using the slider and constantly deal with coffee dripping everywhere. Then there’s the adapter for the k-cup pods. It works.. but the issue is the gap between the adapter and the bottom basket. So there’s always a teaspoon of whatever was last brewed in that basket.. not ideal when I drink normal coffee and my wife drinks nothing but flavored coffee. So my cups end up the lacroix of whatever she drank last unless I literally rinse both the adapter and basket between every flipping cup. It’s quite annoying. Finally, the brewer constantly seemed to get air bubbles in the system from refilling the water and I’d have to slam the unit around to work that out. For a device conceived for convenience it’s really anything but. It’s not all doom and gloom though, coffee tasted good that was brewed and the huge reservoir was nice to not have to constantly refill, I just felt between constant cleanup and rinsing it was getting old.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 7, 2025
Hi Nik34,
Thank you for taking the time to share your experience. We're truly sorry to hear that your brewer didn’t meet expectations and caused frustration. We understand how important convenience and consistency are when it comes to your daily coffee routine.
The issues you mentioned, including grounds in the pot, dripping basket, flavor carryover, and air bubbles, are certainly not the experience we aim to deliver. Your feedback is incredibly valuable and helps us improve our products and user experience.
We’d love the opportunity to make this right and explore possible solutions with you. Please reach out to our Customer Service team at 1-800-365-0135. Our hours of operation are:
Monday to Friday: 9am to 9pm EST
Saturday: 9am to 6pm EST
Kind regards,
Ninja Kitchen US
Thank you for taking the time to share your experience. We're truly sorry to hear that your brewer didn’t meet expectations and caused frustration. We understand how important convenience and consistency are when it comes to your daily coffee routine.
The issues you mentioned, including grounds in the pot, dripping basket, flavor carryover, and air bubbles, are certainly not the experience we aim to deliver. Your feedback is incredibly valuable and helps us improve our products and user experience.
We’d love the opportunity to make this right and explore possible solutions with you. Please reach out to our Customer Service team at 1-800-365-0135. Our hours of operation are:
Monday to Friday: 9am to 9pm EST
Saturday: 9am to 6pm EST
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great for pods.. not sure about a full pot
on October 25, 2025
Posted by: BrwnMaria
Gender:Female
It’s great for pods. But when I use it to make a full pot of coffee.. grounds end up in my coffee. I’m using Cafe Bustello and it’s happened three times now. Idk if I should return it
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not hot long enough
on October 24, 2025
Posted by: ::-)
Gender:Female
Coffee maker is fine but our previous coffee make would keep the coffee hot literally for hours and this one doesn’t. The design is also pretty bulky. Coffee is fine just me being picky I guess.
Response from sharkninja.comBy SharkNinja, October 24, 2025
Hi there,
Thanks so much for sharing your feedback on the DualBrew Hot & Iced Coffee Maker. We’re glad to hear the coffee itself is hitting the mark, but we understand how important it is to keep your brew hot for longer.
We appreciate your note on the design as well. Our team is always working to balance performance with space-saving features, and your input helps us improve.
If you ever need tips on optimizing heat retention or have questions about the product, we’re here to help! Feel free to reach out to our Customer Care team anytime.
Warm regards,
Ninja Kitchen US
Thanks so much for sharing your feedback on the DualBrew Hot & Iced Coffee Maker. We’re glad to hear the coffee itself is hitting the mark, but we understand how important it is to keep your brew hot for longer.
We appreciate your note on the design as well. Our team is always working to balance performance with space-saving features, and your input helps us improve.
If you ever need tips on optimizing heat retention or have questions about the product, we’re here to help! Feel free to reach out to our Customer Care team anytime.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com