Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.8
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
97
4 Stars
17
3 Stars
18
2 Stars
21
1 Star
22
70%of customers recommend this product.
(
78 out of
112)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
5
Wonderful machine
on April 12, 2026
Posted by: Jeanie S
I bought four mos ago and love it! It is truly amazing
Written by a customer while visiting sharkninja.com
Customer Rating
5
we can make a big pot of coffee
on April 7, 2026
Posted by: lili2001
from Los Fresnos, TX
Gender:Female
My husband loves it; coffee comes out perfect and it's easy to use and clean
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Option for strength and coffee pods and grounds.
on March 30, 2026
Posted by: Kat4
from DeSoto, MO
Gender:Female
I love this coffee maker!! . I’ve tried several brands and in my price range over a few years but could not get a good cup of coffee until now! Convenient, easy to use with many options. Makes a great cup of coffee with pods and ground coffees. So happy !!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Versatile, flexible, EASY
on March 21, 2026
Posted by: mike44nh
from Merrimack, NH
Gender:Male
We have owned MANY drip coffee makers, but none have come close to the convenience and brew quality of this Ninja DualBrew. It is so simple to operate, flexible, and versatile. We LOVE the removable water reservoir - it makes brewing a pot of coffee so easy, unlike many other brands we have owned. Coffee - whether it's by the cup or pot (hot or iced) comes out smooth and delicious consistently every time. The handy coffee scoop attached to the side of the machine couldn't be more helpful. This is a superior product, and we will never use anything else.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
So easy to use
on February 22, 2026
Posted by: Coffee, lover
Gender:Male
I just started using it, but so far I love it. It is much better than kourik
Written by a customer while visiting sharkninja.com
Customer Rating
3
Makes good coffee
on February 4, 2026
Posted by: Decoy Maker
Gender:Male
It makes great coffee. I just thought we were getting a 12 cup coffee maker. This one doesn’t make enough to fill up my thermos and a large “to go” cup. Maybe I mis read the description.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 4, 2026
Hi there,
Thank you for taking the time to share your feedback with us. We’re glad to hear your DualBrew is making great coffee for you.
We’re sorry for any confusion around the cup capacity. We understand how important it is to have enough brewed coffee to fill your thermos and a large “to‑go” cup, and it can be disappointing when the carafe doesn’t meet your expectations. Your experience and feedback are truly appreciated.
If you’d like, we’d be happy to go over the brew sizes and features with you to help ensure you’re getting the most out of your brewer. Our team is always here to assist at https://support.sharkninja.com/contact-us.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your feedback with us. We’re glad to hear your DualBrew is making great coffee for you.
We’re sorry for any confusion around the cup capacity. We understand how important it is to have enough brewed coffee to fill your thermos and a large “to‑go” cup, and it can be disappointing when the carafe doesn’t meet your expectations. Your experience and feedback are truly appreciated.
If you’d like, we’d be happy to go over the brew sizes and features with you to help ensure you’re getting the most out of your brewer. Our team is always here to assist at https://support.sharkninja.com/contact-us.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
DONT BUY
on January 26, 2026
Posted by: KEIHI J
Gender:Male
the ground coffee method sucks! grounds clog up the strainer and coffee goes everywhere its about 8 months old and its useless . I have cleaned it and tried different grinds of beans still clogs and makes a mess. I have the same problems as many others here. dont buy this one!
Response from sharkninja.comBy SharkNinja, January 27, 2026
Hi Keihi,
Thank you for taking the time to leave a review on our product.
We’re truly sorry to hear that you’re having trouble with your DualBrew. We understand how frustrating it can be when coffee grounds clog the machine, and we’d love to help get things running smoothly again. To resolve this as quickly as possible, we recommend contacting our team through our support page, where one of our agents can assist you directly. You can also check out our self‑help guide for step‑by‑step troubleshooting related to ground‑clog issues. We’re committed to improving your experience and appreciate the opportunity to make things right. You’ll find all relevant links included below.
Self-Help Guide: https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen US
Thank you for taking the time to leave a review on our product.
We’re truly sorry to hear that you’re having trouble with your DualBrew. We understand how frustrating it can be when coffee grounds clog the machine, and we’d love to help get things running smoothly again. To resolve this as quickly as possible, we recommend contacting our team through our support page, where one of our agents can assist you directly. You can also check out our self‑help guide for step‑by‑step troubleshooting related to ground‑clog issues. We’re committed to improving your experience and appreciate the opportunity to make things right. You’ll find all relevant links included below.
Self-Help Guide: https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
4
A happy purchase
on January 21, 2026
Posted by: JakeC
from Boulder CO
Gender:Male
The only downside for this machine is you can’t open the lid with one hand it’s a little tight, everything else is great, I love it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com