Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.8
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
97
4 Stars
17
3 Stars
18
2 Stars
21
1 Star
22
70%of customers recommend this product.
(
78 out of
112)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
5
Works great every time
on July 8, 2026
Posted by: Waly
We have had ours for several months and we are very happy with it. My mother in law is struggling with her coffee pot so we are buying a Ninja like ours for her.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Brew in a carafe and brew K cups into your mug???
on June 7, 2026
Posted by: MirandaC
My favorite coffee maker so far. I got rid of my Keurig and Nespresso due to some leaking issues, and how expensive the pods were. This thing is the best. The cold brew function is incredible. I like how the loading sign moves as you go through the brewing cycle so you know how much time you have left. I also love the option to use a mug, travel mug, or carafe. There are 10 different options for the amount you’d like to brew. Oh and did I mention, you can still use k cups in this machine if you want.
Written by a customer while visiting influenster.com
Customer Rating
2
Like the features and it was nice while it worked.
on May 30, 2026
Posted by: RCLC
from Florida
Bough this coffee maker about 45 days ago. It worked okay until it stopped making coffee about 1/4 the way thru the cup using a pod. It said "CLEAN". So, we tried the clean and it sprayed and bubbled hot water everywhere. After trying several other ooptions we called Ninja and they had us go thru the whole process all over again. The crazy thing is it would still make coffee using ground coffee but not pods. They told us to cut the electric cord and take a picture of the severed cord. They sent us a newer machine. It would not make coffee using pods. They sent us the new Pod Adapter. It still did not work, just bubbled hot water everywhere. We called again today and Ninja is shipping a new, more expensive model. I went on-line to review it and the reviews are not good for the new model. Fingers crossed that it will work and not breakdown like many of the reviews have stated.
Response from sharkninja.comBy SharkNinja, June 1, 2026
Hi there,
Thank you for taking the time to leave a review on the DualBrew.
We’re truly sorry to hear that your coffee maker stopped working so soon after purchase. We appreciate you taking the initiative to reach out so we can work toward a solution for you. If you need any further assistance, please don’t hesitate to contact us through our Support page: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thank you for taking the time to leave a review on the DualBrew.
We’re truly sorry to hear that your coffee maker stopped working so soon after purchase. We appreciate you taking the initiative to reach out so we can work toward a solution for you. If you need any further assistance, please don’t hesitate to contact us through our Support page: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
A good coffee pot
on May 19, 2026
Posted by: debbe58
Gender:Female
Have had this for a couple of months. It replaced a Keurig. I wish this Ninja had an option to brew pods hotter and for a longer time. The Keuring had that option and I miss that. This pot would be perfect with those options.
Response from sharkninja.comBy SharkNinja, May 20, 2026
Hi Debbe,
Thank you for sharing your feedback on the DualBrew. We’re glad to hear it has replaced your Keurig, but we understand how much you miss having options for a hotter and longer pod brew.
Your suggestion is a great one, and we’ll be sure to pass it along to our product team as we continue to improve future designs. Feedback like yours truly helps shape what we create next.
Thank you again for taking the time to share your thoughts with us.
Warm regards,
Ninja Kitchen
Thank you for sharing your feedback on the DualBrew. We’re glad to hear it has replaced your Keurig, but we understand how much you miss having options for a hotter and longer pod brew.
Your suggestion is a great one, and we’ll be sure to pass it along to our product team as we continue to improve future designs. Feedback like yours truly helps shape what we create next.
Thank you again for taking the time to share your thoughts with us.
Warm regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Could be better
on May 5, 2026
Posted by: JHJA
We bought this item because of the different features but we have returned one for not heating the coffee consistently. We have only had the second one for about a week and I'm still not Impressed with its inconsistency. We love hot coffee and not luke warm . As of right now Im not so sure how long this one will be on the counter.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Great while it lasted.
on May 5, 2026
Posted by: Jeremy Derr
from Denver, Co
Gender:Male
Quit working after 2 months. Shorts out when you press the classic or rich button. Stops brewing and resets clock. Girlfriend is switching brands after this.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 7, 2026
Hi Jeremy,
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to have your Ninja DualBrew Coffee Maker stop working after only a couple of months, especially with the unit shorting out, stopping mid‑brew, and resetting the clock. That’s certainly not the experience you expected.
Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to have your Ninja DualBrew Coffee Maker stop working after only a couple of months, especially with the unit shorting out, stopping mid‑brew, and resetting the clock. That’s certainly not the experience you expected.
Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Bad
on May 4, 2026
Posted by: Jaime1019
I bougth this a couples months ago, I tried to clean the bottom the created mold impossible to clean. Really disappointed waste of money.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, May 4, 2026
Hi Jaime,
Thank you for sharing your experience. We’re really sorry to hear how disappointing this has been for you. Discovering mold buildup, especially when it feels impossible to clean, can be upsetting and understandably makes the purchase feel like a waste. We do have some cleaning and maintenance steps that may help. You can find detailed guidance specific at the link below, which walks through proper cleaning cycles and care to prevent buildup:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-FAQs#jump_cleaning
Kind Regards,
Ninja Kitchen
Thank you for sharing your experience. We’re really sorry to hear how disappointing this has been for you. Discovering mold buildup, especially when it feels impossible to clean, can be upsetting and understandably makes the purchase feel like a waste. We do have some cleaning and maintenance steps that may help. You can find detailed guidance specific at the link below, which walks through proper cleaning cycles and care to prevent buildup:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-FAQs#jump_cleaning
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on April 24, 2026
Posted by: Cafe75
We love our Ninja duel coffeemaker. It has a great look on my coffee bar.
Written by a customer while visiting sharkninja.com