Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
93
4 Stars
14
3 Stars
16
2 Stars
18
1 Star
19
71%of customers recommend this product.
(
74 out of
104)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
1
Bad
on May 4, 2026
Posted by: Jaime1019
I bougth this a couples months ago, I tried to clean the bottom the created mold impossible to clean. Really disappointed waste of money.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, May 4, 2026
Hi Jaime,
Thank you for sharing your experience. We’re really sorry to hear how disappointing this has been for you. Discovering mold buildup, especially when it feels impossible to clean, can be upsetting and understandably makes the purchase feel like a waste. We do have some cleaning and maintenance steps that may help. You can find detailed guidance specific at the link below, which walks through proper cleaning cycles and care to prevent buildup:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-FAQs#jump_cleaning
Kind Regards,
Ninja Kitchen
Thank you for sharing your experience. We’re really sorry to hear how disappointing this has been for you. Discovering mold buildup, especially when it feels impossible to clean, can be upsetting and understandably makes the purchase feel like a waste. We do have some cleaning and maintenance steps that may help. You can find detailed guidance specific at the link below, which walks through proper cleaning cycles and care to prevent buildup:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-FAQs#jump_cleaning
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on April 24, 2026
Posted by: Cafe75
We love our Ninja duel coffeemaker. It has a great look on my coffee bar.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wonderful machine
on April 12, 2026
Posted by: Jeanie S
I bought four mos ago and love it! It is truly amazing
Written by a customer while visiting sharkninja.com
Customer Rating
5
we can make a big pot of coffee
on April 7, 2026
Posted by: lili2001
from Los Fresnos, TX
Gender:Female
My husband loves it; coffee comes out perfect and it's easy to use and clean
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Option for strength and coffee pods and grounds.
on March 30, 2026
Posted by: Kat4
from DeSoto, MO
Gender:Female
I love this coffee maker!! . I’ve tried several brands and in my price range over a few years but could not get a good cup of coffee until now! Convenient, easy to use with many options. Makes a great cup of coffee with pods and ground coffees. So happy !!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Versatile, flexible, EASY
on March 21, 2026
Posted by: mike44nh
from Merrimack, NH
Gender:Male
We have owned MANY drip coffee makers, but none have come close to the convenience and brew quality of this Ninja DualBrew. It is so simple to operate, flexible, and versatile. We LOVE the removable water reservoir - it makes brewing a pot of coffee so easy, unlike many other brands we have owned. Coffee - whether it's by the cup or pot (hot or iced) comes out smooth and delicious consistently every time. The handy coffee scoop attached to the side of the machine couldn't be more helpful. This is a superior product, and we will never use anything else.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
So easy to use
on February 22, 2026
Posted by: Coffee, lover
Gender:Male
I just started using it, but so far I love it. It is much better than kourik
Written by a customer while visiting sharkninja.com
Customer Rating
3
Makes good coffee
on February 4, 2026
Posted by: Decoy Maker
Gender:Male
It makes great coffee. I just thought we were getting a 12 cup coffee maker. This one doesn’t make enough to fill up my thermos and a large “to go” cup. Maybe I mis read the description.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 4, 2026
Hi there,
Thank you for taking the time to share your feedback with us. We’re glad to hear your DualBrew is making great coffee for you.
We’re sorry for any confusion around the cup capacity. We understand how important it is to have enough brewed coffee to fill your thermos and a large “to‑go” cup, and it can be disappointing when the carafe doesn’t meet your expectations. Your experience and feedback are truly appreciated.
If you’d like, we’d be happy to go over the brew sizes and features with you to help ensure you’re getting the most out of your brewer. Our team is always here to assist at https://support.sharkninja.com/contact-us.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your feedback with us. We’re glad to hear your DualBrew is making great coffee for you.
We’re sorry for any confusion around the cup capacity. We understand how important it is to have enough brewed coffee to fill your thermos and a large “to‑go” cup, and it can be disappointing when the carafe doesn’t meet your expectations. Your experience and feedback are truly appreciated.
If you’d like, we’d be happy to go over the brew sizes and features with you to help ensure you’re getting the most out of your brewer. Our team is always here to assist at https://support.sharkninja.com/contact-us.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com