Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.8
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
97
4 Stars
17
3 Stars
18
2 Stars
21
1 Star
22
70%of customers recommend this product.
(
78 out of
112)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
5
Perfect for your coffee needs
on August 24, 2026
Posted by: EricaN
I’ve had this coffee maker for 2 years now, and it had been a daily staple in my life. You can brew ground coffee or pods, but I mainly use it for the ground coffee. My husband and I love the “delay” setting which basically schedules the brew in advance. It’s a durable machine as it has lasted multiple years. It also doesn’t take too much space on our counter. It’s beautifully designed I 10/10 recommend this
Written by a customer while visiting influenster.com
Customer Rating
2
Kind of blew up on me. Disappointed.
on August 24, 2026
Posted by: Cynkee
Gender:Female
I’ve had this model for a year now and to be honest, I loved it. However, this morning, it literally exploded at me. I was making coffee and suddenly it started hissing and spitting and making noise, so I went over to shut it off. After it’s sat for a few seconds, I opened the top to see what was going on. It shot hot coffee and hot grounds all over my arm, my counter and my clothes. I’m not sure what to do now, I’m kind of afraid to buy another Ninja. And I have a lot of Ninja products. And for what I paid for it, it should last longer than a year.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 24, 2026
Hi,
Thank you for sharing your experience with the DualBrew Coffee Maker. We're very concerned to hear about what happened, and we're especially sorry that hot coffee and grounds came into contact with you. Safety is extremely important to us, and this is not the experience we want our customers to have.
We appreciate your loyalty to Ninja Kitchen products and understand your concern, particularly after enjoying the unit for a year before this incident occurred. We'd like our team to look into this situation further and review any available warranty options with you.
Please contact us using the link below at your earliest convenience:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thank you for sharing your experience with the DualBrew Coffee Maker. We're very concerned to hear about what happened, and we're especially sorry that hot coffee and grounds came into contact with you. Safety is extremely important to us, and this is not the experience we want our customers to have.
We appreciate your loyalty to Ninja Kitchen products and understand your concern, particularly after enjoying the unit for a year before this incident occurred. We'd like our team to look into this situation further and review any available warranty options with you.
Please contact us using the link below at your earliest convenience:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Ninja Dual Brew
on August 17, 2026
Posted by: dfm737
Gender:Male
The coffee maker is well made. It brews filtered pots quickly and great temp. The pod adapter is a great idea, but grounds often pass thru to your cup.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on August 4, 2026
Posted by: Coffee time !
from 179 FM-1580
Gender:Female
Absolutely happy with my new Ninja coffee pot!! Great service
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
3rd Machine post Warranty/ Wary
on July 29, 2026
Posted by: Hate Ninja 99
from El Paso TX
Gender:Male
After 2 defective Ninja coffee machines I’m hoping my .3rd Warranty claim is the ch as rm.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 30, 2026
Hi there,
Thank you for your review of the DualBrew.
We're saddened to hear that you've encountered issues with your previous models. We truly appreciate you reaching out to our team so we can have this rectified and help make things right.
Kind regards
Ninja Kitchen
Thank you for your review of the DualBrew.
We're saddened to hear that you've encountered issues with your previous models. We truly appreciate you reaching out to our team so we can have this rectified and help make things right.
Kind regards
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Temperature
on July 29, 2026
Posted by: Cindy C
from Simi Valley, California
Gender:Female
The temperature for the pods is not hot enough. I always have to put it in the microwave after brewing.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 29, 2026
Hi Cindy,
Thank you for taking the time to share your feedback.
We understand how disappointing it can be when your coffee pods don't brew hot enough, and you need to reheat your beverage afterward.
Please visit our Support Page, where you'll find troubleshooting steps and product-specific guidance regarding brew temperature.
Self-Help Guide: https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Thank you for taking the time to share your feedback.
We understand how disappointing it can be when your coffee pods don't brew hot enough, and you need to reheat your beverage afterward.
Please visit our Support Page, where you'll find troubleshooting steps and product-specific guidance regarding brew temperature.
Self-Help Guide: https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Flaws
on July 23, 2026
Posted by: Dak’s
from Martinsburg wv
Gender:Male
I have had this maker for over a year now and I have to agree with many reviews on here that the craft is very flawed. It definitely leaks underneath and this is the second craft I’ve tried. I wouldn’t recommend buying this machine.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 23, 2026
Hi Dak,
Thank you for taking the time to leave a review.
We're disappointed to hear about your experience with the coffee maker, particularly as you've owned it for over a year and have encountered leaking issues with more than one carafe. We understand how concerning it can be when a product doesn't perform as expected, especially after trying a replacement component.
We appreciate you taking the time to share your feedback, and we'll be sure to pass your insights on to the relevant teams for review.
In the meantime, we recommend referring to our troubleshooting guide, which may help address the issue you're experiencing:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
If the issue continues after following the troubleshooting steps, please use the contact options provided at the end of the guide to get in touch with our support team for further assistance.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're disappointed to hear about your experience with the coffee maker, particularly as you've owned it for over a year and have encountered leaking issues with more than one carafe. We understand how concerning it can be when a product doesn't perform as expected, especially after trying a replacement component.
We appreciate you taking the time to share your feedback, and we'll be sure to pass your insights on to the relevant teams for review.
In the meantime, we recommend referring to our troubleshooting guide, which may help address the issue you're experiencing:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide
If the issue continues after following the troubleshooting steps, please use the contact options provided at the end of the guide to get in touch with our support team for further assistance.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Do not expect this to last.
on July 14, 2026
Posted by: Katie124
from Marlboro, NY
Gender:Female
I have owned this for just over a year and it worked great until last week. The machine gave me an error msg and I was told to run a clean cycle. After the clean cycle, I was able to brew a cup of coffee however the machine will only push out 3-4 oz of water no matter what setting you have it on.
Response from sharkninja.comBy SharkNinja, July 15, 2026
Hi Katie,
Thank you for sharing your experience. We're sorry to hear that your DualBrew was working well and then suddenly began dispensing only a small amount of water after the clean cycle. We understand how frustrating that can be when you're just trying to enjoy your coffee.
We recommend reviewing the troubleshooting guide below, as it includes steps that may help resolve brewing and water flow issues:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide?redirect=false
If the issue continues after following the troubleshooting steps, please reach out to our support team using the link below so we can take a closer look and assist further:
https://support.sharkninja.com/contact-us
We appreciate your feedback and look forward to helping get your DualBrew back to brewing as expected.
Warmly,
Ninja Kitchen
Thank you for sharing your experience. We're sorry to hear that your DualBrew was working well and then suddenly began dispensing only a small amount of water after the clean cycle. We understand how frustrating that can be when you're just trying to enjoy your coffee.
We recommend reviewing the troubleshooting guide below, as it includes steps that may help resolve brewing and water flow issues:
https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide?redirect=false
If the issue continues after following the troubleshooting steps, please reach out to our support team using the link below so we can take a closer look and assist further:
https://support.sharkninja.com/contact-us
We appreciate your feedback and look forward to helping get your DualBrew back to brewing as expected.
Warmly,
Ninja Kitchen
Written by a customer while visiting sharkninja.com