Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
85
4 Stars
13
3 Stars
14
2 Stars
16
1 Star
17
73%of customers recommend this product.
(
71 out of
97)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
3
Makes good coffee
on February 4, 2026
Posted by: Decoy Maker
Gender:Male
It makes great coffee. I just thought we were getting a 12 cup coffee maker. This one doesn’t make enough to fill up my thermos and a large “to go” cup. Maybe I mis read the description.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 4, 2026
Hi there,
Thank you for taking the time to share your feedback with us. We’re glad to hear your DualBrew is making great coffee for you.
We’re sorry for any confusion around the cup capacity. We understand how important it is to have enough brewed coffee to fill your thermos and a large “to‑go” cup, and it can be disappointing when the carafe doesn’t meet your expectations. Your experience and feedback are truly appreciated.
If you’d like, we’d be happy to go over the brew sizes and features with you to help ensure you’re getting the most out of your brewer. Our team is always here to assist at https://support.sharkninja.com/contact-us.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your feedback with us. We’re glad to hear your DualBrew is making great coffee for you.
We’re sorry for any confusion around the cup capacity. We understand how important it is to have enough brewed coffee to fill your thermos and a large “to‑go” cup, and it can be disappointing when the carafe doesn’t meet your expectations. Your experience and feedback are truly appreciated.
If you’d like, we’d be happy to go over the brew sizes and features with you to help ensure you’re getting the most out of your brewer. Our team is always here to assist at https://support.sharkninja.com/contact-us.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
