Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
85
4 Stars
13
3 Stars
14
2 Stars
16
1 Star
17
73%of customers recommend this product.
(
71 out of
97)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
4
Great for pods.. not sure about a full pot
on October 25, 2025
Posted by: BrwnMaria
Gender:Female
It’s great for pods. But when I use it to make a full pot of coffee.. grounds end up in my coffee. I’m using Cafe Bustello and it’s happened three times now. Idk if I should return it
Written by a customer while visiting sharkninja.com
Customer Rating
5
The best
on November 1, 2025
Posted by: AnneM
from North Olmsted, OH
Gender:Female
My husband recently lost his coffeemaker of a different brand, while I am permanently bound to Ninja, I convinced him to get him this one. I am happy with my PB051, and he is now happy with this one. We love the features, the coffee turns out great and it is easy to use and even easier to program.
Written by a customer while visiting sharkninja.com
Customer Rating
5
coffee maker
on November 5, 2025
Posted by: jrfh13
from NJ
Gender:Male
Nice size, easy to setup and use. brewed very quickly with no mess
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Defective reservoir valve
on December 24, 2025
Posted by: SA11
from Indiana
Gender:Male
Reservoir check valve leaks out of the box. All other features seem to work well.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 26, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re so sorry to hear about your experience with your water reservoir and understand how frustrating this must be. According to our records, we see that your case has been addressed by our support team. Please rest assured that we’re working diligently to replenish our stock to have this rectified soon as possible. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to leave a review.
We’re so sorry to hear about your experience with your water reservoir and understand how frustrating this must be. According to our records, we see that your case has been addressed by our support team. Please rest assured that we’re working diligently to replenish our stock to have this rectified soon as possible. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Bye bye, Keurig
on January 13, 2026
Posted by: MNcoffee62
I've waited a couple months to write a review, but happy to report this machine is really performing for us. I was so dang sick of buying a Keurig machine and having it bite the dust a year or two later, even though I descaled it on schedule, etc.
I decided to take a risk and buy this machine and I'm so glad I did. I can use a k-cup or refillable k-cup or I can simply use a paper filter and brew myself a travel mug of drip coffee. I make my husband a full pot and he nurses that all day.
Yes, there's a bit of futziness swapping out the various parts depending on how you're going to brew, but it's well worth it to have so many options in one machine.
The machine even does all the descaling for you over a 75 min run, so you're not standing around pushing a descale button over and over like on a Keurig.
I decided to take a risk and buy this machine and I'm so glad I did. I can use a k-cup or refillable k-cup or I can simply use a paper filter and brew myself a travel mug of drip coffee. I make my husband a full pot and he nurses that all day.
Yes, there's a bit of futziness swapping out the various parts depending on how you're going to brew, but it's well worth it to have so many options in one machine.
The machine even does all the descaling for you over a 75 min run, so you're not standing around pushing a descale button over and over like on a Keurig.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Electrical issues
on January 20, 2026
Posted by: Jacs
Gender:Female
We have three of these and all three have had electrical issues.
Ninja was amazing at helping warranty them but you get the same model and it has the same issue. We bought one for our daughter’s apartment and she had the same issue.
Ninja was amazing at helping warranty them but you get the same model and it has the same issue. We bought one for our daughter’s apartment and she had the same issue.
Response from sharkninja.comBy SharkNinja, January 21, 2026
Hello there,
Thank you for taking the time to leave a review on the Ninja DualBrew.
We’re truly sorry to hear about the electrical issues you’ve experienced. This is certainly not the kind of experience we want for our customers. We understand how concerning and inconvenient this must have been for you and your daughter, and we sincerely apologize for the trouble it has caused.
According to our records, your case has already been reviewed by our support team. However, if your daughter requires any assistance, please don’t hesitate to reach out. We’re always here to help and want to ensure everything is fully resolved.
Contact Page: https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to leave a review on the Ninja DualBrew.
We’re truly sorry to hear about the electrical issues you’ve experienced. This is certainly not the kind of experience we want for our customers. We understand how concerning and inconvenient this must have been for you and your daughter, and we sincerely apologize for the trouble it has caused.
According to our records, your case has already been reviewed by our support team. However, if your daughter requires any assistance, please don’t hesitate to reach out. We’re always here to help and want to ensure everything is fully resolved.
Contact Page: https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features
on January 21, 2026
Posted by: Mawlaw
from Iowa
Gender:Female
Like being able to make a pot of coffee or brew a single.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
A happy purchase
on January 21, 2026
Posted by: JakeC
from Boulder CO
Gender:Male
The only downside for this machine is you can’t open the lid with one hand it’s a little tight, everything else is great, I love it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com