Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
85
4 Stars
13
3 Stars
14
2 Stars
16
1 Star
17
73%of customers recommend this product.
(
71 out of
97)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
2
Disappointed
on May 28, 2025
Posted by: Bdc1
from Rochester, ny
Gender:Male
After trial and error and working with support people we still get coffee grounds in our coffee.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 30, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your Ninja coffee maker. Upon review, we can see that the situation has been rectified. If you need further assistance, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your Ninja coffee maker. Upon review, we can see that the situation has been rectified. If you need further assistance, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great coffee maker
on June 26, 2025
Posted by: Barry
Makes great coffee in a short amount of time. Easy to use and keep clean. Love the ability to program the amount of ounces and if needed also makes KCups. Only issue that I have is it's very loud till it starts brewing otherwise would be a 5 star rating.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Best I’ve had until the day it died
on August 5, 2025
Posted by: The MBP
from Richmond, VA
Gender:Male
I purchased this unit about 10 months ago. After those months of excellent service, it’s now time to find another unit. I had high hopes because I love my Ninja products but this one turned out like everybody else’s pod brewers. With light use and pretty good descaling regimen, it died within a year. That said, when it worked it was the best pod machine I’ve had. I had a keurig dual brew and this outperformed and took up less space. Good pod coffee for my daily - pod with breakfast and two more for work. Nice classic carafe at the holidays. Easy to fill. Coffee was hot and tasted as good as my pod or grind let it taste. I’ll miss you, buddy.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, August 6, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Ninja DualBrew Coffee Maker. We will absolutely share the feedback you’ve provided with the relevant teams for review. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Ninja DualBrew Coffee Maker. We will absolutely share the feedback you’ve provided with the relevant teams for review. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
This deserves 5 stars
on August 27, 2025
Posted by: NinjaJill
from PA
Gender:Female
I honestly have no idea why this has such a low star rating. It's significantly better than anything made by Keurig. I love it, and people who have visited my house have liked it so much that they've bought one too.
Written by a customer while visiting sharkninja.com
Customer Rating
2
I wanted to love it
on September 19, 2025
Posted by: Gigi5
from Ks
Gender:Female
I really wanted to love this coffee maker. It makes great coffee, is easy to switch from pods to grounds and looks sleek. The problem is, I like my coffee hot. The first cup right after brewing is wonderful, the second one, which is about 15-20 later is lukewarm. I have to pour it then go straight to the microwave. I don’t want my coffee microwaved, it defeats the purpose of a well brewed cup of coffee. The owner’s manual suggested preheating the carafe with hot water. We have ours programmed to be ready at 5:00 am when we get up. Even if we didn’t,. I am not wasting the time not to mention water to do this, and I can guarantee it would do absolutely no good. Could you design a warming plate with two temperature settings? One for keeping coffee hot and one for those who prefer lukewarm coffee? It really makes me sad, I thought I had finally found the perfect coffee maker.
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hello Gigi, Thank you for taking the time to leave a review. We're so sorry to hear that your Ninja DualBrew doesn’t keep your coffee hot enough for your needs. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into
this for you. Kind regards, Ninja Kitchen
this for you. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great cup of coffee/not so great machine
on October 4, 2025
Posted by: Me4unot
from Wallkill NY
Gender:Female
We bought this coffee maker about 3 months ago to replace my old Ninja coffee maker. I had my old one for almost 4 yrs until one it decided to just stop working. When we got this one figured it would last the same if not longer. With in the first few days it’s beeping at me telling me there is a clog. So I figure out what the issue is and fix it except now it’s “ clogged” every few pods we use. The coffee grinds back up into the needle line if we do not run a 6 oz of hot water after every few cups of coffee. I am beyond frustrated and so ready to buy a new coffee pot at this point. This n a good side it makes a very hot cup of coffee and stays hot for awhile. Just not worth the money and time for this machine.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 6, 2025
Hi there,\nThank you for sharing your experience. We’re truly disappointed to hear about the clogging issues you've encountered with your new DualBrew coffee maker. That’s definitely not the experience we want for our customers, especially when replacing a trusted older model.\nWe appreciate your patience in troubleshooting and your dedication to making it work. Running a hot water cycle every few pods shouldn’t be necessary, so we’d love the opportunity to help resolve this. It’s possible that a deeper cleaning or a part replacement could fix the issue, and our Customer Care team is here to assist.\nPlease reach out to us at 1-800-365-0135, and mention this review so we can prioritize your case. We’re committed to helping you enjoy your coffee experience without the extra hassle.\nThank you again for your feedback, it helps us improve and better support our customers.\n\nWarm regards,\nNinja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
on October 22, 2025
Posted by: Les Ken TX
Gender:Male
How do I renu the beeps sound as the brew is finished?
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not hot long enough
on October 24, 2025
Posted by: ::-)
Gender:Female
Coffee maker is fine but our previous coffee make would keep the coffee hot literally for hours and this one doesn’t. The design is also pretty bulky. Coffee is fine just me being picky I guess.
Response from sharkninja.comBy SharkNinja, October 24, 2025
Hi there,
Thanks so much for sharing your feedback on the DualBrew Hot & Iced Coffee Maker. We’re glad to hear the coffee itself is hitting the mark, but we understand how important it is to keep your brew hot for longer.
We appreciate your note on the design as well. Our team is always working to balance performance with space-saving features, and your input helps us improve.
If you ever need tips on optimizing heat retention or have questions about the product, we’re here to help! Feel free to reach out to our Customer Care team anytime.
Warm regards,
Ninja Kitchen US
Thanks so much for sharing your feedback on the DualBrew Hot & Iced Coffee Maker. We’re glad to hear the coffee itself is hitting the mark, but we understand how important it is to keep your brew hot for longer.
We appreciate your note on the design as well. Our team is always working to balance performance with space-saving features, and your input helps us improve.
If you ever need tips on optimizing heat retention or have questions about the product, we’re here to help! Feel free to reach out to our Customer Care team anytime.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com