Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
85
4 Stars
13
3 Stars
14
2 Stars
16
1 Star
17
73%of customers recommend this product.
(
71 out of
97)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
5
Love It!
on November 27, 2024
Posted by: JFerg
Love Ninja and Shark products! This is awesome! It does bring out the flavor in coffee and is aesthetically pleasing!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great until it's not
on January 18, 2025
Posted by: jls614
from California
Gender:Female
I love this coffee maker but after 2 years it stops working. This is the second one I've had that has done the same thing. For the price they should last longer than that.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent. Would purchase again
on January 22, 2025
Posted by: New Owner
I really like this machine. The dual-use (pod/drip) is well-designed and works great. I purchased an inexpensive permanent filter for the drip process, and now everything is perfect.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 25, 2025
Posted by: eiwd
There is a small learning curve. Coffee is very good
Written by a customer while visiting sharkninja.com
Customer Rating
3
Average
on January 31, 2025
Posted by: Bethie
I bought this because my keurig k duo always put grounds in the pot. On a 55oz setting, 4 scoops of coffee, this does the same.
Also, the “pause” slide doesn’t fully turn off the flow…it still drips onto the hot plate, even toward the end of the cycle.
Coffee is good, no complaints there, just grounds on the top of the pot and in the coffee
Also, the “pause” slide doesn’t fully turn off the flow…it still drips onto the hot plate, even toward the end of the cycle.
Coffee is good, no complaints there, just grounds on the top of the pot and in the coffee
Response from sharkninja.comBy SharkNinja, February 25, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Dual brew. We will absolutely share your feedback with the relevant teams for consideration on future products and we also see that you started some processes with us. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Dual brew. We will absolutely share your feedback with the relevant teams for consideration on future products and we also see that you started some processes with us. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
So much better than the Keurig it replaced!!
on February 9, 2025
Posted by: Marcmaz
from Schererville, Indiana
Gender:Male
So much better than the Keurig it replaced. Makes a great tasting cup of HOT. Simple to use, works quickly and takes up less counter space than the Keurig. Got the copper filter so no more waste being sent to the landfill. Very happy with my Ninja. Can’t wait to try the iced coffee feature.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Nice and compact
on February 10, 2025
Posted by: Just what I needed
I love it so far make coffee haven't made ice off yet not a real fan of that. But I like my coffee maker.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect coffee, every time
on February 14, 2025
Posted by: Mike38
Continuing the Ninja tradition of reliable, efficient and easy to use coffee makers.
Written by a customer while visiting sharkninja.com