Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
93
4 Stars
14
3 Stars
16
2 Stars
18
1 Star
19
71%of customers recommend this product.
(
74 out of
104)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
5
Awesome features!
on April 10, 2024
Posted by: Nikki's cafe
I love this coffee maker. It makes coffee in the morning so much easier and faster with the water tank. I like the optional setting of making my coffee stronger, and it tastes much better than with my old coffee maker. I cannot wait to use the iced coffee setting! Overall great product, worth every penny!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Grounds everywhere
on March 27, 2024
Posted by: LittleTicket
from Green Isle, MN
Gender:Female
We have been using this coffee maker for 2 weeks now and when use the single serve option with coffee k-cups, all the grounds are spilling into the cup. This has occurred 8 out of 10 times. A friend of ours that recommended this coffee maker has the same one and never had this problem.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 12, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with grounds in your brew. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with grounds in your brew. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Hard to open!
on March 25, 2024
Posted by: Donna
from New jersey
Gender:Female
I first loved this duel brew cofffee maker until it became very hard to open within 2 weeks. Returned it and re bought it thinking it had to be defected. The second one is still extremely hard to open my thumb actually hurts now. I gave up and bought another kuerig.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 26, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your coffee maker, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your coffee maker, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great buy
on March 23, 2024
Posted by: Todd
Love this thing. I bought it for work and my office has been using it constantly.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Broke in 2 months, returns take forever
on March 10, 2024
Posted by: BW96
from Annapolis,MD
Gender:Female
I got this for my parents for Christmas Dec 2023, it started having issues in Feb 2024, contacted support, and told me to send it back they'll get a new one to me. What they failed to tell me the first time was it takes over 2 weeks to get a new product back. It's now March 10th, still no new coffee maker. While the product itself worked great while it lasted, this return system is ridiculous and I could've just gotten a refund and got a new coffee maker by now.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 12, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear about your experience. We will absolutely share your feedback with the relevant teams. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear about your experience. We will absolutely share your feedback with the relevant teams. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
It's so so
on March 1, 2024
Posted by: 13angie13
from Tampa fl
Gender:Female
This is my second coffee maker in 7years from ninja. I love ninja products. But this coffee maker is loud when you turn it on. And it leaves water in the reservoir. Not normal
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 28, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your coffee maker. The unit leaving some water in the reservoir is normal, as it will only use as much water as needed for the size/brew type selected. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your coffee maker. The unit leaving some water in the reservoir is normal, as it will only use as much water as needed for the size/brew type selected. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
I Love It!
on February 1, 2024
Posted by: Nina
from Boston, Ma
Gender:Female
Love the ice coffee option! Easy to switch from caraffe to pods!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
The Best Coffee Maker
on January 24, 2024
Posted by: Santa1
from Charlotte, NC
Gender:Male
I have owned many coffee makers in my 57 times around the sun and this truly make the best coffee that I have ever had. Would highly recommend this to anyone who drinks more that just 1 cup of coffee, or someone who entertains.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com