Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
86
4 Stars
13
3 Stars
14
2 Stars
16
1 Star
17
73%of customers recommend this product.
(
71 out of
97)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
2
Hard to open!
on March 25, 2024
Posted by: Donna
from New jersey
Gender:Female
I first loved this duel brew cofffee maker until it became very hard to open within 2 weeks. Returned it and re bought it thinking it had to be defected. The second one is still extremely hard to open my thumb actually hurts now. I gave up and bought another kuerig.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 26, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your coffee maker, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your coffee maker, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Grounds everywhere
on March 27, 2024
Posted by: LittleTicket
from Green Isle, MN
Gender:Female
We have been using this coffee maker for 2 weeks now and when use the single serve option with coffee k-cups, all the grounds are spilling into the cup. This has occurred 8 out of 10 times. A friend of ours that recommended this coffee maker has the same one and never had this problem.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 12, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with grounds in your brew. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with grounds in your brew. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great feature
on April 25, 2024
Posted by: Mike
from Fayettleville
Gender:Male
I bought it a 2 weeks ago it's perfect it's fast it stays hot
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Nice
on May 8, 2024
Posted by: Patti
from Almond, NY
Gender:Female
So far I like my Ninja coffee maker. The only problem is the delay. To set the delay it is like I want to change the time every night. So it takes more time than just pushing one button like my other coffee machine.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
best cup of joe ever!
on May 9, 2024
Posted by: roybar68
We had an old Ninja years ago and when it was time, we opted to go with a cheaper replacement. BIG MISTAKE. Coffee was awful. Ninja brews a wonderful cup of coffee and you will use less coffee than with other makers. I love the size versatility and being able to use pods if I choose to. The storage feature for the scoop and adapter is a wonderful touch and the iced coffee feature works flawlessly. Absolutely love NINJA
Written by a customer while visiting sharkninja.com
Customer Rating
3
Strange prest ounce settings
on June 18, 2024
Posted by: Nvman
from Nevada
Gender:Male
I like the machine and what it does but I'm disappointed that Ninja changed the preset oz settings. There is no longer a 4 ounce setting...and it's hard to believe but there is not a 16 ounce setting when that is probably the most common travel mug size. So now I can only do 14 ounces into my 16oz mug because the next setting is 18 ounces, but a 20 ounce mug, (next most common size) doesnt fit under the spout because it's too tall. I regret getting this unit and want to find one that has a 16 ounce setting.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 18, 2024
Hello,
Thank you for taking the time to leave a review regarding the brew sizes.
We're so sorry to hear that you aren't happy with your coffee maker due to this. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review regarding the brew sizes.
We're so sorry to hear that you aren't happy with your coffee maker due to this. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Didn’t live up to expectations
on July 30, 2024
Posted by: Wpeter
from Wisconsin
Gender:Female
Just got this and so far not impressed at all - doesn’t work with compostable pods. The contents of the pod -80% ended up in the cup.
Pot takes a long time as well and just seems very messy.
Disappointed.
Been a fan of Ninja for years, but they missed the mark on his one.
Back to Keurig we go.
Pot takes a long time as well and just seems very messy.
Disappointed.
Been a fan of Ninja for years, but they missed the mark on his one.
Back to Keurig we go.
Response from sharkninja.comBy SharkNinja, September 4, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear your DualBrew isn't working as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're sorry to hear your DualBrew isn't working as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Brewer
on August 23, 2024
Posted by: Tony
I love the Ninja. It makes great coffee and I think its is great to have the option of a pot of coffee as well as the pot. It has lots of options and it makes life easy when you have a dual brewer like the Ninja Dualbrew.
Written by a customer while visiting sharkninja.com