Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
93
4 Stars
14
3 Stars
16
2 Stars
18
1 Star
19
71%of customers recommend this product.
(
74 out of
104)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
5
My kind of coffee maker!
on May 21, 2024
Posted by: Ciddeck
from Missouri
Gender:Female
This is my second Ninja product and I am in love with it. I love all the options....cold...hot...little or lots. Something for every occasion.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Needs more accessories!
on May 13, 2024
Posted by: EilisAine
from Salt Lake City, UT
Gender:Female
Needs improvement on accessories. I have had this for several months now and while I do love the functions and the low cost, I am extremely disappointed that there is not a reusable k-pod adapter like there is for others of this line. This is the first time that I am somewhat disappointed in my Ninja purchase.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don’t buy this coffee maker!
on May 11, 2024
Posted by: Nunja
from Montclair NJ
Gender:Male
I received my new coffee maker, made one cup and it hasn’t worked since. Has an error code for cleaning. I’ve ran the clean cycle 4 times and it’s not even pulling the water thru. Very disappointed. Not happy with Ninja at all and won’t buy any additional products of theirs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 23, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your DualBrew. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your DualBrew. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
best cup of joe ever!
on May 9, 2024
Posted by: roybar68
We had an old Ninja years ago and when it was time, we opted to go with a cheaper replacement. BIG MISTAKE. Coffee was awful. Ninja brews a wonderful cup of coffee and you will use less coffee than with other makers. I love the size versatility and being able to use pods if I choose to. The storage feature for the scoop and adapter is a wonderful touch and the iced coffee feature works flawlessly. Absolutely love NINJA
Written by a customer while visiting sharkninja.com
Customer Rating
4
Nice
on May 8, 2024
Posted by: Patti
from Almond, NY
Gender:Female
So far I like my Ninja coffee maker. The only problem is the delay. To set the delay it is like I want to change the time every night. So it takes more time than just pushing one button like my other coffee machine.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great feature
on April 25, 2024
Posted by: Mike
from Fayettleville
Gender:Male
I bought it a 2 weeks ago it's perfect it's fast it stays hot
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Carafe will crack
on April 11, 2024
Posted by: Lexi
from Georgia
Gender:Female
I have not had it long and noticed hairline cracks in the glass carafe sometime after simply by brewing coffee day by day. However it appeared inside the carafe and no leaking was present. No weird taste in our coffee so I carried on. Sadly, it has progressed and now there is a huge fracture that is allowing coffee to seep through. I was turning the warmer on as I thought it was designed to do, and I feel it has made it worse. I’m not sure buying a replacement carafe is the most viable option as it seems to be an integrity issue with the glass. So I would assume the same type of carafe needed is going to do the same thing. I’ll have to look for another carafe that can fit under this particular machine and withstand the temperature. The system itself worked fine, but the whole point was to make coffee for large groups AND keep it hot in the carafe so I’m disappointed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, April 26, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja® DualBrew Hot & Iced Coffee Maker. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja® DualBrew Hot & Iced Coffee Maker. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
Constant Clogging
on April 10, 2024
Posted by: CloggedNinja
from Clovis, CA
Gender:Male
Got this as a gift. worked well for 3 months. The got the CLOGD message on the display. Called to replace under warranty. The process was smooth. Paid the shipping. Got the replacement within a week… new one ran for 1 week and same issue…
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, April 26, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja® DualBrew Hot & Iced Coffee Maker. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja® DualBrew Hot & Iced Coffee Maker. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com